Long Lane Medical Centre

Frustrated by Doctor's Disbelief with My COPD

I was made to feel like a fraud by the physician, despite living with COPD for an extended period. The doctor claimed I didn't have the condition and doubted my medical history, resulting in blood tests being ordered in late 2022. I'm still waiting for results, especially since the doctor who initiated the tests has since departed. Initially, the medical practice seemed promising, but it has progressively declined in quality. Securing an appointment is incredibly challenging, and even making a simple inquiry is nearly impossible. It's truly disappointing how the standard of care has deteriorated.

Felt Judged and Uncomfortable During My Visit

They've typically been fine with me, but during my recent visit, I felt uncomfortable and discouraged from seeking assistance. When I attempted to ask for help, I was left feeling deeply distressed. The experience was so unpleasant that I'm now hesitant to return, especially given my multiple medical conditions.

Impossible to Get Help at This Clinic

Absolutely revolting operation with equally repulsive personnel. When you attempt to call at 8:30 in the morning for an appointment, you're met with a queue of 30 people, and even then, no slots are accessible. As someone battling a traumatic brain injury and diabetes, I've received zero support. My diabetes management is deteriorating, and I desperately require a podiatry referral, but I'm forced to wait a month just to see a doctor first. The physicians are completely indifferent, and the entire healthcare facility is nothing more than a complete mockery.

Impossible to Book After Family Emergency

Zero stars would be too generous for this awful service. I've been desperately attempting to schedule an appointment for my mother who's battling both heart attack and cancer, but they show absolutely no compassion or willingness to assist. Every time I try to book a consultation for a family member, it's an impossible task. The situation is completely absurd. While the doctors seem competent, the reception staff is terrible - with the sole exception of one kind woman I can barely remember, who has striking blue eyes and blonde hair.

Maxine saved the day with my prescription

Scheduling appointments can occasionally be challenging, though that's not a reflection on the reception staff. The entire team is incredibly kind and consistently makes every effort to assist. In particular, one staff member, Maxine, truly excelled by quickly resolving my urgent need for a baby milk prescription. When I was feeling stressed, Maxine stepped in and had everything sorted in just 20 minutes, which was an immense relief 😊👍

Endless Waiting for a Simple Clinic Appointment

Calling this clinic is an absolute nightmare. Every time I try to schedule an appointment, I'm stuck on the phone for hours, only to be told that no slots are available today and I need to call back tomorrow. When I do call back the next day, I encounter the exact same frustrating scenario, making the entire experience incredibly exhausting and futile.

Phone Service Is Impossibly Frustrating

This establishment is utterly unresponsive, requiring countless repeated calls before any chance of contact, and even then, you're likely to encounter a pre-recorded message announcing the clinic is now shut. Their communication is abysmal and completely frustrating. Absolutely unacceptable service standards that desperately need significant improvement!!

Impossible to Get an Appointment Here

A truly abysmal medical practice in Liverpool - securing an appointment is practically impossible. I've attached a picture and still haven't managed to schedule a consultation, which is incredibly frustrating.

Wasted My Morning Trying to Book a Doctor

Been dialing nonstop from 8 to 9am, making over 100 attempts. Managed to connect twice, but each time the call dropped instantly, forcing me to redial repeatedly. When I finally got through, I explained I'd been trying all morning and was disconnected twice. The staff member responded in a completely emotionless tone, simply stating all appointments were gone and telling me to call back tomorrow before hanging up. Their attitude was incredibly dismissive and uncaring. It's impossible to schedule an appointment, and even when you do get seen, the doctors rush you through. If I could give zero stars, I absolutely would. The service is completely unacceptable.

A Caring GP Visit on a Quiet Day

I recently visited this medical facility for an appointment, having been a patient here since childhood. While past visits have sometimes been inconsistent, yesterday was exceptional. As someone in a high-risk category, I deeply appreciate their continued COVID-19 precautions. Though I saw a new general practitioner, Dr. Kenyon was incredibly compassionate and attentive. He thoroughly reviewed my medical history, listened carefully to my concerns, and promptly addressed my health needs. I felt genuinely heard and received the treatment I was seeking. Massive thanks to LLMC and Dr. Kenyon for an outstanding healthcare experience :)

Caring Staff Made My Day Better

Long Lane Medical Centre personnel consistently demonstrate exceptional helpfulness. My gratitude runs deep, and I truly appreciate the incredible dedication of NHS professionals like you who are indispensable to our community's well-being.

Endless Ringing Nightmare at Customer Service

Called repeatedly since early morning, with 96 unanswered attempts by 11:10, and the phone just keeps ringing without response.

Friendly staff at Long Lane Medical Centre

I'm puzzled by the criticisms directed at the receptionist at Long Lane Medical Centre, as throughout my entire time as a patient, I've consistently experienced exceptional treatment. They've always been courteous, accommodating, and the staff is truly delightful.

Long Wait and No Appointments Anywhere

Impossible to reach them by phone, even after attempting multiple calls. When I finally get through, there are no available appointments, and they just redirect me to a walk-in center located far away. Absolutely terrible customer service.

Compassionate Support During Tough Dementia Journey

Called LLMC earlier today. Their staff were incredibly supportive and compassionate. Throughout the six years my husband has been living with dementia, I've found their service consistently excellent. These situations are challenging for everyone involved, so it's important to approach things with kindness. Based on my personal experience, I'm truly grateful for their help x

Sharon saved us during Covid

Absolutely no complaints about LLMC. They're consistently supportive whenever assistance is necessary. The care provided to myself and my children during the Covid period was exceptional. Sharon, in particular, is always incredibly accommodating and goes above and beyond!

Compassionate Care at a Welcoming Clinic

The staff at this medical facility are exceptionally welcoming and compassionate. I truly appreciate the outstanding level of care provided, with healthcare professionals who consistently demonstrate empathy and expertise. The entire environment feels warm and supportive, and the doctors are highly skilled. I extend my sincere gratitude for their remarkable service.

Impossible to Get a Doctor's Appointment

Impossible to schedule a medical appointment. They advise calling daily. Physicians' schedules are completely occupied.

Terrible clinic with zero patient care

Scheduling is impossible, and if you manage to secure a slot, the consultation feels hurried and perfunctory. You can definitely find superior service at other locations.

Heart Condition, 79 Calls, Zero Help

Attempting to secure a medical appointment here is utterly futile, with zero empathy shown for patients' circumstances. After being discharged from hospital at 30 with a critical heart condition and instructed to contact my GP urgently, I encountered nothing but indifference. My initial call was met with a dismissive 4-week wait, despite explaining my serious medical situation. They suggested calling at 8:30am for faster scheduling. Following their advice, I embarked on an absurd ordeal - 79 phone attempts between 8:30 and 8:33am, with no one answering. When someone finally picked up, all appointments were inexplicably gone. They offered a phone consultation, which is completely useless given I have physical hospital documents that need direct handover to my GP - a doctor I barely know, having last seen him when I was 15. I was repeatedly told they manage 8,500 patients, but this shouldn't excuse their systemic lack of responsiveness. Not every medical situation is identical, and their failure to answer phones directly contradicts their supposed professional standards. I'm changing practices not because of scheduling difficulties, but because of their profound lack of human compassion during an incredibly stressful period. I felt reduced to an anonymous statistic in a profession fundamentally meant to provide care and support.