Long Lane Medical Centre

Caring Staff Helped Us Through Hard Times

Our entire family is deeply grateful for the exceptional care and compassion shown by the healthcare professionals and support staff. Throughout challenging periods, they have consistently demonstrated understanding and gone above and beyond to address our specific requirements. We extend our heartfelt thanks and encouragement - continue your outstanding service, Brennan Family!

Terrible Wait for a Simple GP Appointment

Terrible surgical experience given the number of general practitioners available, yet patients must endure a month-long wait for an appointment. The service quality is subpar, and the staff demonstrate minimal willingness to assist.

Professional Care from a Caring Team

Outstanding medical procedure, the entire team consistently demonstrates exceptional dedication, with the front desk personnel being delightful and incredibly supportive. The physicians are top-notch and always take ample time with patients, never making anyone feel hurried or unimportant.

Caring Doctors and Staff at Long Lane Medical Centre

For more than a decade and a half, my family and I have been receiving medical care at Long Lane Medical Centre, utilizing their services extensively throughout this time. The reception staff have consistently demonstrated exceptional helpfulness, always going the extra mile to assist us with our needs. Every physician and healthcare professional we've encountered has been incredibly compassionate, ensuring we feel completely supported and comfortable during our consultations. I am thoroughly impressed and deeply grateful to the entire medical team for the outstanding care and support they have provided my children and me over the years.

Receptionists Who Truly Care About Patients

I've consistently encountered nothing but exceptional service. Several front desk staff members truly excel beyond their basic responsibilities. They invariably ask about both myself and my child's well-being. I believe these individuals are not sufficiently recognized for their outstanding work. Sharon, Hayley, Pauline, and Pat are absolute gems representing this medical practice.

Long Wait Made Me Lose Patience

The customer service at this medical facility could be improved by implementing a more organized waiting line method.

Better Booking, But Still Frustrating

Two years after my initial review, the appointment system has seen some improvements. While wait times remain lengthy, you can now call early in the morning to potentially secure a slot. Additionally, patients can request doctor callbacks and even engage in online consultations. The physicians themselves are quite competent. I've upgraded my rating from one to four stars. However, significant issues persist. Emergency appointments remain impossible to obtain, and doctors frequently ignore callback requests. The receptionists are particularly problematic, routinely interrupting patients and attempting to diagnose medical conditions despite lacking medical qualifications. Appointment scheduling is frustratingly inconsistent - doctors consistently run 40 minutes behind, yet patients are strictly penalized for arriving even a minute late, forcing them to reschedule. During interactions, receptionists continually talk over patients and interrupt their explanations. Ultimately, I deeply regret joining this practice and am currently in the process of transferring to another medical surgery.

Caring doctors who take their time

The personnel here are exceptionally welcoming and courteous. Moreover, I've consistently observed that the medical professionals take ample time with patients, offering comprehensive care and making you feel genuinely listened to without ever seeming rushed.

Worst Medical Experience Ever at This Clinic

Terrible surgical experience, with a reception team that's incredibly difficult to reach and utterly unaccommodating. When you finally manage to secure an appointment, they're perpetually behind schedule and rush you through like you're just another number on an assembly line, treating patients with total impersonality.

Trusted doctors and staff for 20 years

I'm perplexed by any negative feedback about my medical practice. Having been a patient here for over two decades, I can confidently say the staff are exceptional. From the warm reception team like Sharon and Haley, to the incredible doctors Dr Callahan, Dr Bentley, Julie Woods, and numerous other fantastic medical professionals, along with all the nurses and administrative staff, I wholeheartedly commend their outstanding service. I truly cannot imagine where we would be without the N.H.S. The situation would be dramatically different if patients had to cover their own medical expenses. So I urge people to stop complaining and instead give these dedicated professionals the recognition they absolutely deserve 💖x I personally want to express my deepest THANK YOU and encourage them to continue their magnificent work💖👍XxSanxX

Doctor's Care Made My Dance Dream Possible

My family and I have been visiting this medical center since 2016, and we've never encountered any rude or unhelpful staff or reception personnel. If I could, I'd rate them way beyond five stars - easily 1000! What truly stands out is their unwavering commitment to ensuring everything is resolved satisfactorily. As a dancer, I especially appreciate that the doctor doesn't dismiss my concerns but continues to provide ongoing help and support. Truly grateful! xoxoxo

Friendly doctors made me feel comfortable

The medical personnel, both physicians and support staff, consistently demonstrate exceptional courtesy and maintain a high standard of professionalism.

Rude Staff Insulted Me During Booking Call

I received a call scheduling an appointment, but due to my current commitments, I explained I'd contact them back when my schedule allowed. Before ending the call, they surprisingly insulted me by labeling me as crazy. It's disappointing that this medical practice fails to understand professional courtesy. A healthcare facility that receives payment for each patient should demonstrate basic respect. Their behavior is unprofessional and raises serious questions about their customer service. Would anyone willingly return to a business that verbally demeans its patients? Their approach is unacceptable and undermines the fundamental principles of patient care.

Caring Staff Saved My Day

🏆🏆absolutely adore the National Health Service.

Dr. Bentley helped me feel better about my upcoming procedure

I'm utterly amazed by the negative feedback about Dr. Bentley, as my personal experience couldn't be more different. He's been incredibly compassionate and effective in addressing my concerns. My upcoming appointment in September has me genuinely excited, despite my initial apprehensions. His reassuring manner completely put my mind at ease, and I'm confident everything will go smoothly. Absolutely deserving of a perfect rating! 5 stars 🌟🌟🌟🌟🌟

Frustrating Wait for a Compassionate Doctor

Securing an appointment with a preferred physician, particularly a female doctor, is extremely challenging. I require a general practitioner who understands my chronic conditions to ensure consistent and precise medical care. My most recent appointment request resulted in a waiting period exceeding a month before I could be seen. This is absurd, as I'm seeking medical attention due to illness or discomfort, not for social purposes. The staff's appointment booking process is frustrating, refusing to schedule a 'next available' slot if I call in the afternoon and insisting I try calling at 8 am to check availability. This approach feels like a risky game of chance. Moreover, I'm deeply troubled by an incident involving my daughter's first visit to a specific GP. Before even greeting or introducing herself, the doctor rudely confronted my daughter with, "So what are you going to do about this weight?" Such an approach is borderline abusive and accusatory, and would certainly not encourage a positive attitude towards health and wellness.

Diana Helped Me Feel Heard Today

Dr. Diana at this medical practice is truly exceptional. In the past, I've often left doctor's appointments feeling less than satisfied. However, Diana was different - she genuinely listened to my concerns, demonstrated real understanding, and effectively addressed the medical issue I came in for. I am incredibly grateful for her compassionate and attentive care!

Warm and Welcoming Staff Made My Day

The employees are incredibly accommodating, consistently maintaining a warm and courteous demeanor while delivering top-notch service.

Rude Receptionists Ruined My Doctor Visit

The service here is completely revolting, with front desk staff acting like they're superior, arrogant gatekeepers. Their communication style is incredibly demeaning and disrespectful. They persistently demand unnecessary medical details, as if patients must divulge personal information just to schedule a doctor's appointment. These employees are rigidly obsessed with bureaucratic procedures, showing zero flexibility or genuine concern for patient needs. Their strict adherence to protocols has apparently eroded any semblance of compassionate care or basic human dignity. Their approach makes patients feel dehumanized and marginalized. The entire experience is absolutely infuriating and unacceptable.

Quick Help When I Need It

The personnel are excellent, and I've never encountered any difficulties reaching them via telephone. Their online platform is incredibly user-friendly and straightforward.