Long Lane Medical Centre

Terrible medical care at this clinic

Absolutely terrible experience with an unprofessional and incompetent medical team. The staff were rude and unhelpful, and the doctors seemed alarmingly negligent - especially one physician who inexplicably overlooked a critical medical issue with a patient.

Frustrating Call: 32 Attempts for an Appointment

I'm not one to seek medical attention unless I'm genuinely concerned, but the difficulty in reaching this practice is mind-blowing. Today, I dialed their number an astounding 32 times just to secure an appointment. When I finally connected, the staff member's demeanor was utterly appalling. They had the nerve to interrogate me about my medical issue, which I believe should be discussed directly with the physician, not an intrusive receptionist. I attempted to explain my symptoms, thinking they might assess the urgency, but instead, I was dismissively told to visit the emergency room or a walk-in clinic.

Frustrating wait with helpful doctors at clinic

Getting an appointment was a nightmare - phone lines were completely unresponsive, forcing me to physically visit their location while running a high fever of 39°. Despite the frustrating communication issues, I must say the medical staff themselves are quite good.

Frustrating wait and unhelpful staff at clinic

I was denied entry to my initial consultation due to lack of identification, despite no prior instruction to bring ID. When I pointed out that I was not informed about this requirement, the receptionist claimed I had been told during a phone call, which was absolutely untrue. It's deeply concerning that the staff here are prepared to fabricate details about patient interactions and create difficulties when they are at fault. Additionally, I spent an exhausting ninety minutes attempting to connect with this medical practice by phone, with lines either constantly busy or unanswered. This approach seems archaic, especially when most medical facilities now utilize automated queuing systems. The repeated need to redial was incredibly exasperating. Furthermore, the receptionist, who was already unhelpful, became noticeably cold and dismissive when I requested a complaint form - a response I found thoroughly unprofessional.

Phone Lines Drove Me Crazy

Attempting to make contact with this establishment is incredibly challenging!

Missed My Serious Illness for a Year

Avoid calling their office ... Completely unhelpful 😭 Inexperienced medical professionals are incompetent! They dismiss you repeatedly before acknowledging your concerns. They also overlooked a critical medical condition for twelve months, incorrectly attributing symptoms to medication. They desperately need to replace their current staff or eliminate the underperforming employees.

Rude Receptionists Turned Away a Sick Patient

My partner, who has dedicated his entire career, returned home last evening in a terrible state of health. Having battled pneumonia previously, he attempted to schedule a doctor's appointment due to feeling extremely ill. Instead, he was redirected to the walk-in centre. The receptionists displayed a complete lack of empathy and professionalism, seeming utterly unsuited to their roles. Their demeanor was so callous that they reminded me more of prison guards than healthcare support staff - it was truly appalling and unacceptable.

Rude Receptionist Disrespected My Elderly Parent

The front desk staff display a deeply unprofessional attitude and require significant customer service training. They fail to recognize that a 75-year-old individual is fully capable of comprehending their communication and should not be patronized or spoken to condescendingly. Their disrespectful treatment is completely inappropriate, and I am absolutely filing a formal complaint against these receptionists, as their behavior is utterly unacceptable, regardless of any potential connections they might have to the medical practitioners.

Finding Hope with Doctor Laycock

I've been consulting with Dr. Laycock at the clinic, and I must say she is an incredibly skilled and empathetic physician. I've been battling depression for some time, and with her expert advice and unwavering support, I truly feel like I'm getting my life back on track. Although I'm still taking medication, I can definitely see positive changes in my overall health. I'm losing weight, getting out for walks again, and gradually regaining my confidence. Dr. Laycock is an outstanding doctor who has made a significant difference in my life.