Longbridge Practice

Absolute nightmare of a medical practice

If I could award zero stars, I would. This is hands down the most abysmal general practitioner I've encountered in my entire life. The front desk staff are utterly incompetent and appear more interested in idle chatter than performing their duties, loudly gossiping amongst themselves while patients are left waiting. To make matters even more frustrating, the physicians themselves seem completely ignorant of fundamental NHS protocols and guidelines. Their communication skills are deplorable - they even directed me to a hospital ward that is purely fictional, which is beyond absurd. I cannot stress this enough: STEER CLEAR OF THIS MEDICAL PRACTICE AT ALL POSSIBLE COSTS!!

Terrible healthcare experience with arrogant staff

STEER CLEAR!!! Extremely unprofessional, neglectful and disrespectful conduct, their supposed 'medical professionals' consistently demonstrate a lack of knowledge and display condescending attitudes towards patients. Consistently difficult to reach and schedule a consultation, and even after managing to book, they fail to follow up with communication - a COMPLETE MOCKERY of medical practice!!!

Terrible service and zero doctor access

Absolutely terrible front desk personnel - consistently refuse to schedule appointments and provide inconsistent, contradictory responses. Impossible to actually see a physician.

Terrible practice with awful customer service

Absolute nightmare of a general practitioner! STEER CLEAR! I'm dealing with legitimate, long-standing health challenges that significantly impact my daily functioning - conditions my doctor has been aware of and treating for years. When I simply requested a medical confirmation letter to help me seek workplace accommodations, the dismissive receptionist informed me that the practice manager wants ME to draft the letter and then submit it for her potential approval, along with determining a fee. It gets even more outrageous - a week later, I receive a call demanding I bring £50 in cash for this letter. The entire process is incredibly suspicious: the letter isn't even being written by my actual physician, but by an administrative manager, and then I'm expected to pay cash directly to the reception staff? How is such a practice even permissible?!?

Friendly staff can't save this frustrating medical practice

Dr Arif is an excellent physician and the front desk team is friendly, but the clinic's infrastructure is seriously lacking. Getting an appointment is a nightmare - you're stuck on hold forever, and there are no slots open for a fortnight. Once you finally secure a time slot and arrive early, you'll inevitably end up waiting well over half an hour beyond your scheduled time to be seen. Elementary amenities like restrooms and a water cooler are completely absent, which further detracts from the overall patient experience.

Terrible receptionists ruin entire medical practice

The reception staff at this clinic desperately need to be replaced. I'm utterly appalled by their incompetence - I was stuck on hold for an incredible 51 minutes! How is such terrible service even possible??? Dr. Arif is the only competent professional here, while the receptionists are completely unprofessional. I called at 9:50am and didn't get through until 10:41am - absolutely unacceptable. Their behaviour is disgraceful. They appear completely dependent on Dr. Arif and seem lost when he's away. When I requested a prescription, they claimed no other doctor could help, despite having another physician, Dr. Shyly, who is frankly terrible at her job and extremely rude. I'm baffled how she was even hired. They provided an incorrect medication dosage and then became defensive when confronted, refusing to acknowledge their mistake. These staff clearly need comprehensive training - it's no wonder they have such terrible reviews. Anyone considering registering with this GP practice should seriously reconsider their options.

Compassionate doctor with exceptional medical expertise

Dr. Arif is undoubtedly a highly skilled medical professional. Beyond his impressive medical expertise, he demonstrates remarkable interpersonal qualities, being consistently courteous and down-to-earth. Throughout my interactions with him, whether during in-person consultations or phone conversations, I've always experienced him as exceptionally attentive and compassionate towards his patients.

Unprofessional nurse traumatized me during mental health visit

Absolutely dreadful encounter with a so-called "healthcare professional" named MARY. I urgently scheduled an appointment to discuss my sleep deprivation, hoping for support. Instead, the nurse bizarrely compared me to her own daughter and dismissively suggested I shouldn't let my mental health challenges affect my life. She outright refused medication, citing my status as a mother, and repeatedly interrupted me while raising her voice. Her unprofessional advice was to visit the emergency department during weekday hours if my sleep issues persist. When I reached out to the mental health team, they were genuinely appalled by the nurse's complete lack of compassion and refusal to provide assistance. Her conduct was entirely unacceptable - I was already emotionally vulnerable, seeking help while fighting back tears, and she met my distress with degrading and confrontational treatment. I am absolutely committed to filing a formal complaint regarding her shocking unprofessionalism and deeply inappropriate approach to patient care.

Worst purchase ever waste of my money

Completely worthless.

Worst medical experience ever with terrible service

I would have given zero stars if that were an option. How can a clinic make patients endure a four-week wait for an appointment, only to have it turn out completely pointless because the medical staff lacks the expertise to handle eye-related issues? I was ultimately referred to the hospital, hoping they can actually address my medical concern. The front desk staff clearly need better training about the types of consultations their clinic can handle. Moreover, during my scheduled time, I was forced to wait at least an additional thirty minutes, demonstrating a total disregard for appointment schedules.

Compassionate doctor helps with referral for my daughter

Dr. Arif was incredibly supportive when I needed a referral document for my daughter, extending beyond our local region. Although the initial phone wait was quite lengthy, the staff members were consistently friendly and accommodating once I connected with them. I appreciate their assistance.

Exceptional care from a compassionate healthcare team

The patient experience coordinator, Chetna, demonstrated exceptional professionalism, compassion, and effectiveness. My medical care was outstanding, thanks to Chetna and the reception staff who went above and beyond to facilitate my treatment and ensure I received prompt, comprehensive service. I enthusiastically endorse this healthcare provider.

Exceptional healthcare with decades of trusted service

Throughout my four-decade relationship with this medical practice, I've consistently found the physicians to be genuinely empathetic, kind, and dedicated to providing exceptional patient care that goes well beyond standard expectations.

Horrible service from unprofessional and impatient staff

The front desk staff was incredibly discourteous. I phoned to schedule an appointment due to needing a prescription for my eye infection, and my language skills are limited. The receptionist shouted at me during the call, and I'm completely out of medication for my condition. Absolutely awful...!!!!

Worst gp practice in the entire united kingdom

Having resided in various regions across the UK, I can confidently state that this is unquestionably the most substandard GP Practice I have ever encountered. They completely lack a triage system to prioritize vulnerable populations like young children and adults, and consistently fail to provide appointments near their opening hours. Their Econsult responses are delayed by several days (contrary to their claimed 1-day turnaround), and they only recommend inappropriate A&E attendances - a recommendation I can professionally challenge given my extensive background in Paediatric and Adult Emergency care. The practice nurse is available merely one day weekly for immunisations, and their receptionist obstinately refuses to book alternative appointments at more accessible practices, creating significant challenges for working parents. The practice nurse (Stella/Sheila) demonstrated remarkable insensitivity during my daughter's immunisation, delivering a deeply traumatic experience. Her clinical technique was shockingly unprofessional - her speculum approach was unlike anything I've witnessed in my extensive Obstetrics and Gynaecology experience, including the bizarre practice of rinsing instruments under a tap. The receptionist's refusal to schedule my child's vaccinations necessitated intervention from a health visitor. The litany of incompetence continues. Despite being a low-intensity patient, booking even fundamental healthcare services like cervical screenings or childhood immunisations has been consistently appalling. Anyone seeking genuine medical engagement should categorically avoid this practice.

Terrible service from rude and unprofessional reception staff

Extremely poor front desk service - particularly the overweight Muslim woman wearing a headscarf Completely lacks fundamental customer service skills and demonstrates disrespect towards patients. Engaged in idle chatter while patients are left waiting. Provided incorrect information while distracted by personal conversations about work schedules. When asked to identify herself, she deliberately withheld her name. She should be aware that NHS guidelines guarantee patients the right to know the identity of staff members serving them. Absolutely the most substandard customer service and reception experience imaginable. Strongly recommend comprehensive staff training and a thorough review of NHS service protocols.

Terrible service and long wait times at clinic

This medical practice is completely unsatisfactory. While Dr. Arif seems competent, the administrative procedures are terrible. I scheduled a phone consultation, but was then instructed to come to the clinic, where I ended up waiting an excessive two and a half hours without actually seeing the doctor. There's no consideration for patients, especially children, making the entire experience extremely frustrating. The administrative staff are particularly incompetent and disorganized.

Terrible service and long wait for medical care

Not Satisfied at All with This Medical Office. Particularly the Administrative Staff. I visited this practice with my infant child and endured a wait exceeding two hours without being seen by the doctor. Dear Arif, we are extremely disappointed with your medical practice. Deeply distressed.

Terrible service and constant disappointment from gp

Completely frustrated with this general practitioner. Consistently encountering negative interactions with this medical practice. Absolutely no hope of receiving quality care here. Seriously considering changing healthcare providers. Uncertain when UK medical services will enhance their standards. My previous GP was outstanding. Arif, you're a capable doctor, but your clinic falls short.

Terrible medical practice with zero customer care

Steer clear of this terrible medical practice! The receptionist demonstrates zero empathy or professional conduct. Dr. Arif completely fails to genuinely hear or understand patient concerns. I'm only giving one star because the rating system requires a minimum selection, but this place truly deserves zero stars!