Longbridge Practice

Unhelpful gp fails to provide proper mental health support

My experience with this general practitioner was incredibly frustrating. During a scheduled telephone consultation, they were 20 minutes behind and when I attempted to discuss my mental health concerns, they simply advised me to go to the Emergency Department, claiming they couldn't assist me. I even tried requesting a referral, but was completely dismissed. The service was shockingly inadequate. It's absurd that they would direct me to A&E, which is already overwhelmed, especially when patients are typically discouraged from using emergency services for non-urgent matters. Their approach was entirely unhelpful and irresponsible.

Worst customer service ever experienced

Absolutely terrible customer support. Completely unprofessional. I was subjected to a grueling wait of almost three-quarters of an hour on hold, and just when I finally got the chance to communicate with a representative, they abruptly terminated the call.

Terrible service and communication at this clinic

Scheduling is a nightmare, they consistently mishandle prescriptions, never return calls as promised, and these issues have escalated since COVID. Walk-in appointments are no longer an option, but the doctor is decent if you manage to see him.

Terrible service and unprofessional medical practice

ABSOLUTE WORST MEDICAL PRACTICE! Steer clear of this general practice at all costs! They demonstrate zero concern for patient care and display remarkable incompetence. I've been attempting to secure an appointment for almost two months, and they consistently promise to contact me but never follow through. Their staff are unprofessional, uncaring, and completely unhelpful. The customer service is abysmal, and the reception team appears entirely unqualified to perform their basic duties. Do yourself a favor and avoid this practice entirely - seek medical assistance elsewhere or contact 111 for guidance.

Terrible service and unhelpful staff nightmare

Absolutely dreadful medical facility. Completely unacceptable healthcare service.

Terrible doctor with zero bedside manner

Absolute worst general practitioner I've ever encountered.

Terrible gp service leaving my daughter without care

I'm utterly frustrated with this general practice's approach... I've been persistently trying to schedule an appointment for my daughter every single morning, and they consistently claim they're completely full. This has been going on for an entire month now. My daughter is just four and a half years old, and the last interaction was a phone consultation where the doctor prescribed medication for her without even examining her in person. The prescribed treatment was ineffective. I'm deeply concerned about how local healthcare providers can operate this way - if medical professionals are delivering such substandard care, what options do patients like us have? Their service quality is absolutely unacceptable.

Worst gp practice ever avoid at all costs

If you're new to the area or considering switching medical practices, steer clear of this one. In all my years of changing GP surgeries, this has to be the absolute worst. While children should be prioritized in any healthcare setting, this practice completely disregards RCPCH guidelines. Even for follow-ups related to chronic conditions, they force patients to battle for appointments starting at 8:30 am, with slim chances of securing a slot. The service is abysmal, the staff are discourteous, and I am currently in the process of filing a formal complaint with NHS England. My sincere hope is that they will be compelled to implement proper management and adhere to essential safeguarding protocols.

Decent doctor trapped in a dysfunctional practice

Dr Arif stands out as a competent physician, but the overall practice falls short. Their operational approach significantly deviates from typical general practice standards. Scheduling an appointment is an incredibly challenging process, making patient access extremely difficult.

Exceptional healthcare with compassion and efficiency

Among the 8 medical practices I contacted, Longbridge Practice stood out with a receptionist who actually greeted me by name, inquired about my needs, and after clearly explaining the process, asked if there was anything further she could assist me with. I was genuinely amazed by the genuine empathy and compassion displayed - such an uncommon experience! The practice manager runs a tight ship - and wow, the facility operates with incredible efficiency and maintains immaculate cleanliness - in stark contrast to my previous GP's office where I felt compelled to take a thorough shower after visiting. Dr Arif has proven to be an exceptional physician, demonstrating remarkable thoughtfulness, kindness, and attentive listening skills. Moreover, when I make a request, the response time is impressively swift!

Terrible service and unprofessional medical practice

A truly subpar medical practice when it comes to patient interaction. Information was supposedly shared, but I ultimately had to handle the task myself. Their service standards are remarkably lacking and desperately need significant enhancement.