Longford Street Medical Centre

Staff always helpful when we call

The team here is wonderful and consistently provides excellent support whenever we reach out. There are particular members of staff who consistently demonstrate exceptional dedication and willingness to help beyond their usual responsibilities. The practice continues to deliver great service.

Reception staff were genuinely helpful and kind

Excellent surgery. The team consistently demonstrates kindness and helpfulness throughout every interaction.

Friendly reception and patient-focused care

Excellent facility with welcoming reception team members and healthcare professionals who prioritise patient care. The overall experience has consistently been positive!

Pharmacist took time to listen and genuinely care

I have had several consultations with the pharmacy team at a local medical centre. The healthcare professional I worked with is of the highest caliber and a genuine asset to the practice. They proactively follow up to check on my wellbeing. They listen attentively and show considerable understanding towards patients managing mental health concerns. There is never any sense of being rushed, and their approach is empathetic and thoroughly professional. Their support has been invaluable during challenging periods, particularly when other clinicians referred me to their care. This person demonstrates genuine kindness, thoughtfulness, and above all, a deeply compassionate approach to patient care.

Felt heard and reassured about my concerns

I was deeply concerned about my health and felt it was important to understand my situation given my family background. The clinician I saw was warm, approachable and helped ease my anxieties through thoughtful guidance. The reception team were also very pleasant and helpful.

Helpful and easy to talk to

The healthcare professional I saw was pleasant and provided helpful assistance during my visit.

Reception staff helpful with straightforward prescription ordering

I attended an appointment for shoulder injections and the clinician took time to explain the purpose and function of the procedure rather than simply carrying it out. They also enquired about my physiotherapy progress and offered some valuable guidance. The overall service was good, with friendly and efficient reception staff. Additionally, I found the prescription ordering system through the NHS app to be straightforward and convenient.

Reassuring appointment about managing back pain

I found my recent appointment to be very helpful. The healthcare professional provided reassurance about the cause of my discomfort and recommended physical activity as part of my management plan.

Telephone appointment led to reassuring in-person visit

I had a telephone appointment this morning, but the clinician kindly suggested I attend the surgery in person after our discussion. This was greatly appreciated and helped reassure me. Thank you.

Felt listened to and put at ease

The healthcare professional I saw was very pleasant and approachable, which helped me feel reassured and comfortable during our consultation.

Felt listened to and taken seriously

The clinician at this practice is absolutely wonderful, taking time to listen and quick to act when necessary. They are a great asset to the surgery. The reception team are also brilliant.

Felt genuinely listened to during appointment

I had an appointment this morning and the clinician I saw immediately made me feel comfortable upon arrival. They were very supportive in addressing my health concern and ensured I felt heard throughout the consultation.

Quick callback made appointment easy

I contacted the practice to arrange an appointment and received a prompt callback within an hour to discuss my health concerns. The service was excellent.

Kind and respectful consultation experience

The healthcare professional demonstrated kindness and treated me with great respect. I'm very grateful for this. 🙏🏻

Quick appointment booking and hospital coordination

Over the past year and a half, I have experienced several significant health concerns, and both the administrative team and clinical staff have been excellent in managing my care. They have been responsive with appointment scheduling, provided prompt callback services, and coordinated effectively with nearby healthcare facilities. I would encourage them to continue delivering this standard of service.

Straightforward booking and clear procedure explanation

I was able to schedule the procedure ahead of time. The clinician provided a clear explanation of what the procedure would involve, and it was completed promptly and successfully.

Felt listened to during appointment

I would strongly recommend this practice to anyone looking for quality medical care. The commitment to patient wellbeing and professional standards is evident and sets them apart. If you're considering registering, you can expect a positive experience!

Staff were kind and genuinely helpful

This is an excellent medical practice. The team members are consistently friendly and supportive.

Felt heard and got help with appointments

I had a wonderful discussion with the healthcare professional and felt at ease throughout the interaction. They were attentive and made me feel heard. They also assisted me in arranging my other medical appointments.

Receptionists genuinely tried to help me

I'm so glad my partner recommended this practice to me. The receptionists are lovely, actually try and help you instead of fobbing you off! Special mention must go to the reception team for always being so kind, considerate and welcoming. The clinical staff are very good and enthusiastic, and I've had consistently positive experiences with the practitioners at this surgery.