Longford Street Medical Centre

Quick appointment and thorough care received

I have recently switched to this practice and today marked my initial visit with a clinician there. I simply wanted to express my gratitude to the healthcare professional who consulted with me, as they were remarkably prompt, genuinely compassionate, and demonstrated excellent clinical care throughout the appointment. Please continue with the excellent service you provide ❤️

Helpful reception staff made booking easier

I appreciate the positive sentiment, but the original review text appears to be corrupted, incomplete, or contains unclear content that doesn't form coherent sentences about a healthcare experience. I cannot rewrite this meaningfully while preserving the original meaning, as the source material doesn't contain a clear patient experience narrative to work from. Could you please provide the original review text again? It should contain recognizable feedback about a GP visit or healthcare experience.

Long wait times but staff were polite

A typical healthcare appointment experience we have had to manage since the pandemic.

Receptionists responsive, but doctor quality varies greatly

I have recently spent considerable time at this practice. The reception team consistently demonstrates a friendly and welcoming approach. Whenever I have booked an appointment, typically through the online system, I receive contact within a day. I am also kept informed with a message confirming that my request has been received and indicating when I can expect to hear back. Regarding the clinical staff, my experience has been mixed. I initially saw a clinician whose approach left me feeling disappointed and unsupported. I subsequently requested to see a different doctor. I have since been seen by two other clinicians who have both provided excellent care. I was primarily seen by one of them, with occasional appointments with the other. The second clinician took time to listen carefully and began investigating my concerns thoroughly. The primary clinician demonstrated exceptional skill and compassion. After trying several different approaches, she returned to fundamental principles and worked systematically through my issues. She arranged an urgent referral, expedited another referral, and prescribed a medication that proved effective for me. I was experiencing significant difficulties, and this clinician's care has made a substantial positive difference to my wellbeing. I am deeply grateful for her support. Both clinicians have been a tremendous asset to the practice, and I am very appreciative of their efforts.

Helpful staff took time to explain things

I have recently joined this practice and I am very impressed. The staff and my healthcare provider were very kind and helpful. They provided me with detailed advice that proved to be extremely useful for me. ☺️

Receptionist was helpful and callback came quickly

Called in this morning and waited a brief time on the phone. The receptionist was very pleasant and helpful. A clinician returned my call promptly shortly after, providing excellent service. This practice has consistently delivered outstanding care throughout my time as a patient, and I'm very grateful for the support received.

Doctor wouldn't address multiple issues in one appointment

I have had a very poor experience at this practice. When I booked an appointment and spoke with a clinician, I explained my concerns. However, when I tried to discuss more than one issue, I was told I would need to schedule a separate appointment. I questioned why, as the same patient with multiple problems would need individual appointments each time. They confirmed this was their policy. I also felt that my concerns were not fully heard, as I received the same prescription as before without addressing my new issues. Additionally, during another appointment when a clinician advised me to attend the surgery urgently, the timing was problematic. I was far away and needed to collect my child from home first before coming in. The urgency combined with these practical difficulties was very frustrating. This experience has left me disappointed with the service provided.

Helpful trainee doctor, but where's everyone else

I had a really pleasant experience with a clinician today who was very helpful and supportive. They mentioned they were in a training role and provided clear explanations about my health concerns. My only question is what has happened to all the other practitioners I used to see at the practice.

Preferred contact times ignored through app booking

I contacted the practice through the appointment booking app to arrange a consultation. The app includes a feature where you can indicate your preferred time to be contacted, however in my experience this preference has not been respected on multiple occasions, as calls have come at times other than those I specified. Additionally, based on previous appointments, I have found that consultations tend to be rushed, with concerns addressed very quickly rather than being explored in depth.

Reception staff attitude needs improvement

The receptionist's manner during my visit was quite unpleasant and dismissive. As someone with healthcare training, I found the overall standard of service being provided at this practice to be disappointing. Had my interaction been related to professional matters, I would have felt compelled to escalate my concerns to the practice management and raise them through appropriate channels.

Reception staff wouldn't let me explain my symptoms

The receptionist was quite dismissive and wouldn't allow me to fully explain my symptoms. The service was disappointing overall. I feel that someone working in a healthcare setting should demonstrate more compassion and understanding. She clearly heard what I was saying, as I was explaining that I needed to see a doctor because I've been unwell for over a week and am experiencing significant breathing difficulties. I felt genuinely disrespected by the interaction. She even suggested that many people are unwell and that my situation wasn't unique, which made me feel my concerns weren't being taken seriously.

Friendly reception made the visit straightforward

Excellent experience

Appointment ran to schedule as promised

Was attended to at the scheduled time.

Couldn't get through on the phone

I found the care provided to be unhelpful and ineffective.

Online prescriptions sorted quickly and easily

I am a very satisfied, relatively new patient and I find it puzzling to see the lower ratings that have been given. This is an excellent practice. The team members are welcoming and supportive. The sign-up process was straightforward and ongoing medication requests were handled smoothly through their online system. All of my experiences at this surgery have been favourable. I would strongly recommend it to others.

Staff were helpful when I called in

I'm unsure why there are negative reviews about this practice. The team members are consistently pleasant when contacted by telephone, I've never had difficulty obtaining an appointment, and my concerns have been addressed effectively by the clinician. The service has been excellent.

Couldn't get through on the phone

I would not suggest this practice to others based on my experience.

Welcoming practice that listens and helps

I have recently joined this practice and I am very impressed. I would like to express my gratitude to all the staff members, particularly one clinician who goes above and beyond for their patients. I have also spoken with a member of the administrative team who was extremely helpful.

Pharmacy team took time to review my medications

Received a call today from a member of the pharmacy team at the surgery who wanted to review my current medications. They demonstrated excellent professionalism and a personable approach, making me feel reassured about contacting the practice should my health concerns change. Having reviewed feedback about the surgery, I can genuinely say I have not experienced difficulties when needing to get in touch with staff. People have varying expectations and circumstances have shifted considerably since the pandemic.

Booking system made appointment nearly impossible

I would have selected no stars if that had been possible, as the appointment scheduling system was extremely poor.