Longrigg Medical Centre

Went down hill used to be great doctors

Went down hill all appointments have to be done online they can't be bothered to have a face to face one

Waiting six weeks for blood test results

I was informed that test results would be available within a couple of days. However, several weeks have passed and the samples have yet to be processed. I have found myself repeatedly contacting the practice to follow up, but have not received satisfactory responses or clear explanations. I am extremely dissatisfied with this experience and would rate it very poorly.

First appointment felt genuinely helpful and welcoming

I visited the practice a couple of months ago and had a positive experience. It was my first appointment with this clinician and they were very helpful and approachable. The service was excellent.

Phone booking process needs serious improvement

The reception staff were unhelpful and difficult when speaking on the phone. The clinical staff, however, were excellent. The system for obtaining a callback appointment is frustrating, as it requires completing an online form which lacks appropriate options for the issue being reported.

Receptionist hung up during medication discussion

I contacted the crisis team and they advised me to discuss medication options with my doctor. I mentioned that I had an online appointment available, and they suggested I call to arrange this. When I rang back, the receptionist asked me to complete a form before ending the call.

Staff dismissive when discussing prescription concerns

This practice has deteriorated significantly over time. The team members come across as dismissive and unhelpful. There are frequent issues with medication availability on prescriptions, which is particularly frustrating when it concerns essential medications for ongoing health management. The standard of service feels far removed from what it once was. Despite being a long-standing patient, I have noticed a considerable decline in the quality of care provided.

Early morning phone calls required for appointments

Unable to secure an appointment without calling at an early morning time to request access. Medical staff appear unwilling to engage with patient concerns. Outdated attitudes towards mental wellbeing. When presenting with any mental health related matters, the approach tends to be redirecting towards counselling services without adequately considering individual circumstances or requirements. Overall, the service would not be something I would suggest to others.

Struggling to book appointments at this practice

It is extremely difficult to secure an appointment at this practice. When visiting the surgery in person, there appears to be a lack of visible staff availability, with team members seemingly occupied elsewhere rather than attending to patients. It seems contradictory that the practice continues to advertise for new patients when there appear to be underlying issues with their current operations.

Reception team made me feel genuinely welcome

The reception team, medical practitioners, and nursing staff consistently demonstrate helpfulness, compassion, and approachability in their interactions.

Staff dismissive when requesting basic support

I have found the service at this medical centre to fall significantly short of what I would expect. The interactions I have had with staff have often felt dismissive and unhelpful, and I have frequently sensed a lack of willingness to assist with straightforward requests. Accessing appointments has proven to be a challenging process, and when I have managed to secure one, the experience has not been positive. The practice now operates primarily through an online consultation system, which I feel functions more as an obstacle than a practical solution. The process involves completing extensive online forms, followed by a lengthy wait for responses that often feel minimal in effort and detail, or sometimes do not arrive at all. This approach does not feel aligned with what I would consider adequate patient care. I have also noticed what appears to be inconsistent communication among staff members, and this has directly impacted my experience as a patient. Information seems to be lost between appointments, and I have found myself repeatedly following up to obtain answers that should have been provided initially. Overall, I feel the practice lacks the level of care and compassion I would hope to receive from a medical provider. Patients should be treated with respect and consideration, and I have not consistently experienced this. The prospect of contacting the practice causes me considerable concern, which reflects my broader dissatisfaction with the service. I believe the practice is not meeting the needs of the community it serves. I have decided to transfer my care to another medical practice.

Waiting room conditions need urgent improvement

The overall conditions at this practice are extremely poor.

Econsult system unavailable at early morning

Unable to complete an online consultation request this morning. The system indicated that online consultations were not being accepted at that time.

Staff were always there to help

The team members are consistently available to provide assistance.

Helpful support with medical records request

I would appreciate receiving a copy of my medical documentation, as I require it for an important application. Thank you for your assistance.

Frustrating runaround getting a sick note

The standard of this practice has fallen short of what I anticipated. I encountered difficulties when attempting to obtain an extended medical certificate beyond a single week. The receptionist directed me to contact the practice by phone, but when I called, I was advised to submit my request through the online consultation system instead. This back-and-forth process was frustrating. As a result, I have since decided to register with a different medical practice.

Struggling to book an appointment here

I have experienced difficulty obtaining an appointment at this practice.

Reception staff were dismissive and unhelpful

The receptionist displayed an unhelpful demeanor. The service provided in response to patient inquiries fell short of professional standards.

Couldn't get through on the phone

Poor experience.

Reception staff unhelpful and dismissive throughout

I would give zero stars if possible. The clinical and administrative team lack the competence and professionalism expected in a healthcare setting. Their approach to patient care is concerning. While one member of the nursing staff appears capable, others seem to require significant professional development or replacement. The medical practitioners do not inspire confidence in their qualifications or abilities. The practice appears to suffer from poor leadership and organisational issues. Substantial changes would be needed, including a review of staffing across all roles and a complete overhaul of recently introduced systems and procedures.

Asthma nurse was professional and kind

The respiratory specialist demonstrated a pleasant demeanor and maintained a high level of professionalism throughout the appointment.