Longton Hall Surgery

Amazing doctor

Dr Cat Anderson is an amazing doctor. Saw her first privately then she advised me to get onto this practice. She has been amazing with me and understanding, as she is trained in women’s health. I have seen her multiple times and always got time to listen , advise on medication. Also follow up appointments with her regularly to check how I’m getting on with medication and mental health.

Terrible patient treatment at this clinic

The scheduling process and personnel managing appointments are severely letting down patients. The communication style is harsh, unempathetic, and degrading. It's as if patients are being treated with less dignity than livestock. This falls far short of genuine medical care. Patients should receive fundamental respect, empathy, and support, not obstacles and disinterest.

Long Wait for an Actual Doctor Appointment

It's quite uncommon for me to fall sick, but on the rare occasions when I'm unwell and reach out to schedule a medical consultation, my preference is to consult directly with a physician, not be redirected to a nurse practitioner.

Friendly staff made my day

Consistently provided excellent service, attentive to my requirements and preferences

Friendly Staff and Attentive Doctors at Clinic

The staff at the front desk are incredibly welcoming, and the physicians are top-notch. You truly feel valued and heard during your visit. The ability to have an in-person consultation with a doctor is fantastic. I cannot praise this medical practice enough and would wholeheartedly recommend it to anyone seeking quality healthcare. 😀 👍

Frustrating Closed Midday Without Notice

The medical practice's online information is misleading. I attempted to contact them during their advertised operating hours, only to discover they were unexpectedly shut down with no explanation or indication of when they might resume services that day.

Quick stop on my morning commute

Convenient, welcoming, and readily accessible

Clare Made My Same-Day Appointment Smooth

I've been receiving care at this medical practice for an extended period, and my experiences have been predominantly positive, with only occasional minor issues. Scheduling is never a problem, as I can typically secure a same-day appointment. Advanced nurse Clare stands out as an exceptional healthcare professional - she consistently provides comprehensive and attentive care. Additionally, the reception team maintains a consistently courteous demeanor.

Quick stop for essentials

Quick service, consistently finding exactly what I require, and the place is spotless.

Dad's Medical Record Mess at Clinic

I'm utterly stunned by the appalling situation my father is experiencing. He's been receiving treatment at this medical practice for several years, yet today he was informed that his records show no documentation of his visits since 2022. Despite consulting doctors in recent weeks about a mouth-related problem and being prescribed antibiotics, the dismissive and discourteous receptionist claims he's not a patient and hasn't been seen by a physician since last year. This unacceptable administrative breakdown demands immediate attention and resolution. The lack of proper record-keeping and communication is deeply troubling and potentially compromising patient care.

Friendly Staff Made My Hospital Visit Better

The staff at this facility created a positive atmosphere, and I anticipate that both patients and visitors will appreciate their friendly and welcoming demeanor.

Rude Receptionist Ruined My Entire Visit

Terrible interaction with an incredibly discourteous front desk staff member who displayed an extremely unprofessional attitude, complaining about being tired of handling customers throughout her shift. Absolutely the most unpleasant service encounter.

Quick and Caring Surgery Experience

Excellent medical procedure. The appointment scheduling process is streamlined and user-friendly. The entire team, including physicians, medical professionals, nursing staff, and front desk personnel, are supportive and flexible. Much appreciation! 😊

Disrespectful and shocking treatment

After my relative passed away they left him lying in the mortuary as they could not be bothered to tick a box. It ended up 9 days numerous emails and calls from myself and the stoke coroners office for them to turn around and say they can't give a cause of death.. thanks for that he's now going to be lying on a cold slab for his birthday and maybe even Christmas. The hight of disrespect to him and family. I am actually disgusted at the practice I hope you read this review and use it to ensure no other family has to go through this.

Caring doctors who get me in quickly

I've been a patient at this medical practice for some time, and I must say they're absolutely wonderful. Dr Vas, Dr Reece, and Nurse Podmore in particular are truly exceptional. They always manage to schedule appointments quickly and provide incredibly compassionate care. I'm genuinely grateful for their service.

Quick and friendly morning check-in

Incredibly prompt and professional service. Wonderful staff. The receptionist was exceptional and went above and beyond to assist me.

Caring Staff Made All the Difference

During our brief 10-month association with Longton hall, we've experienced exceptional care from all staff members. They've consistently made earnest efforts to secure appointments for my husband, succeeding most of the time. The reception team has been remarkably approachable and helpful, maintaining their friendly demeanor even during peak busy periods. Our sincere appreciation goes out to them.

Rude Staff Ignored My Asthma Concerns

Reception personnel displayed an appalling lack of empathy, consistently interrupting and disregarding my attempts to communicate. While experiencing severe respiratory distress, I was repeatedly talked over when trying to explain my urgent need for asthma medication. If the staff would simply pause and listen, it would make an already challenging process of seeking medical assistance somewhat more manageable.

Great local surgery with helpful staff

I've been receiving care at this medical practice since 2015, and I can confidently say they are an exceptional, welcoming, and professional team. They consistently demonstrate outstanding support for both myself and my family, always going the extra mile to ensure our needs are met. I wholeheartedly recommend this practice to anyone seeking quality healthcare. The reception staff are incredibly supportive and provide clear, helpful information. Additionally, their new facility is impressive, spacious, and immaculately maintained.

Quick and Friendly Morning at the Surgery

I just handed over my paperwork to the front desk staff at the medical center, and she was absolutely delightful. Her demeanor was warm and supportive. My initial experience has been outstanding.