Longton Health Centre

Responsive service that exceeds my expectations

Consistently prompt in getting back to me.

Unprofessional care destroyed our family's final moments

Carol Dillon, the nurse practitioner, completely disregarded our family's input about our critically ill mother's care. Her approach was dismissive, lacking empathy, and unprofessional. While we understood our mother's condition was terminal, the unnecessary emotional burden caused by her callous attitude made an already difficult situation even more distressing. Her insensitive handling of our concerns only compounded our grief during this painful time.

Exceptional same-day service with friendly staff

My experience was truly exceptional. After submitting my digital assessment form with images around 8:25am, I received an offer for a same-day visit by 8:35am - impressively quick! The entire team exhibited warmth and attentiveness throughout. They arranged a convenient appointment with their nurse practitioner later that day. The nurse displayed genuine compassion, professionalism, and reassurance. She provided a comprehensive diagnosis along with clear instructions for treatment moving forward. She efficiently sent my prescription directly to my preferred pharmacy. The entire process flowed seamlessly with courteous and supportive interactions at every stage. I'm immensely grateful to everyone involved for such outstanding care.

Compassionate doctor goes above and beyond expectations

Dr Ansari truly stands out in this review! He epitomizes compassion and empathy as a physician. When my daughter suddenly fell ill, I reached out to their practice just before their 6:30 pm closing time. Regrettably, they were completely booked. Consequently, we had to utilize the 111 service and proceed directly to the urgent care centre. This morning, Dr Ansari personally telephoned me, expressing sincere regret for being unable to see my daughter the previous evening. He inquired about her condition and whether she had received medical attention, which she had. His evident concern was so profound that he felt compelled to contact me first thing in the morning to ensure her well-being. I have consulted him multiple times regarding my daughter's health, and each encounter has been exceptional. His soothing and nurturing demeanor makes an incredible difference! 💫

Frustrating appointment system ruins customer experience

The appointment scheduling system is incredibly frustrating, transforming what ought to be a straightforward process into an unnecessarily complex and challenging experience.

Frustrating healthcare with impossible appointment system

I appreciate the quality of medical attention when I ultimately consult a general practitioner. However, securing an appointment remains incredibly challenging in the post-pandemic landscape. Their online booking system is fundamentally flawed. When I initially submitted a form for my adolescent daughter, they insisted on speaking directly with her, which is understandable, but she unavoidably missed their daytime call while in school. Upon following up by phone after about a week, we were instructed to complete another form - a prime example of excessive administrative red tape. We are still awaiting the second communication attempt. Furthermore, the online form is inexplicably inaccessible outside of the surgery's operating hours, which adds another layer of inconvenience to an already frustrating process.

Excellent care from all staff at this health center

I've consistently received exceptional care from everyone at this medical practice. The entire team - from the welcoming front desk personnel to the attentive physicians, compassionate nursing staff, and helpful administrative employees - has always provided outstanding service. For anyone seeking quality healthcare providers, I wholeheartedly suggest giving this clinic a try.

Frustrating healthcare access since covid pandemic hit

Since relocating to this medical practice in 2015 after purchasing a home in Much Hoole, we initially found it superior to our previous healthcare provider in Cleveleys. However, the situation has dramatically shifted post-Covid. Currently, it's incredibly challenging to pose straightforward queries or schedule routine medical consultations. I'm uncertain what's caused this decline - could it be reduced staffing or diminished resources? My suspicion is that other local practices are experiencing similar difficulties. While I want to emphasize that the staff remain consistently friendly and warm, navigating beyond that initial phone interaction has become an incredibly frustrating experience.

Terrible service and unprofessional staff at clinic

The quality of service has noticeably declined recently. While Covid might be a convenient scapegoat, that's not the whole story. The front desk personnel, including the manager, desperately need supervision as they're performing abysmally and demonstrating a shocking lack of precision. Pandemic-related challenges and staffing shortages cannot justify the complete ineptitude displayed towards my partner. The frequency of errors being committed is simply unacceptable.

Frustrating wait but staff saved the day

My phone call today was an exercise in frustration, consuming a staggering 21 minutes of my time. The initial lengthy introduction by the Practice Manager was entirely superfluous, and after being initially positioned fifth in the queue, I endured an additional 20-minute wait. Once I finally connected with someone, the actual service was resolved in a mere two minutes. Despite the prolonged waiting, I must commend the receptionists, who were exceptionally helpful and efficient once I reached them.

Exceptional care from a compassionate doctor

Dr Ansari I want to express my heartfelt gratitude for your exceptional care during the past three weeks. Your approach has been incredibly comforting, and I couldn't have hoped for more outstanding treatment. Thank you Best wishes, Trevor Brown. Longton Health Centre Manager Having been associated with your practice for an extended period, I've previously only undergone routine health screenings. Recently, I've consulted two of your physicians over the past month, and I can confidently say the level of service has been exemplary across the board. I sincerely appreciate your professional and compassionate approach. Warmest regards, Trevor Brown Longton.

Frustrating wait times at longton health centre

I called to make a straightforward inquiry for my mother, only to find myself 6th in line, and after 5 minutes, I was still 5th. Realistically, the remaining calls would take around 5 minutes, meaning a half-hour wait to speak with the health clinic is completely unacceptable. This wasn't the case when I resided in Longton. My mother informed me that securing an appointment with a specific physician typically involves a 2-3 week waiting period. The problem lies with the system, not the doctors themselves, at Longton Health Centre.

Exceptional care for elderly transforms family's experience

My dad recently relocated from Birmingham to a care facility in the countryside, and we've been thoroughly delighted with the exceptional level of attention and support provided by the entire staff. I can confidently say that I would wholeheartedly endorse their services to anyone seeking compassionate and professional care.

Frustrating wait times ruin potential quality care

Decent medical professionals... ONLY if scheduling permits! Booking a consultation is incredibly challenging. Phone lines are perpetually jammed. Chronic tardiness is a serious issue - my recent 8:20 AM appointment didn't start until 9:15, which is unacceptable! When requesting a specific physician, you're typically looking at a minimum two-week wait. How helpful is that when you're experiencing health problems right now? Completely ineffective healthcare system.

Longtime patient let down by changing medical practice

I've been a patient at this medical practice for two decades, but the past couple of years have been frustrating. The current doctors seem dismissive and unhelpful. I genuinely miss the previous physicians, many of whom have either retired, moved on, or are now working reduced hours. I find myself repeatedly returning for the same health issues, which wasn't a pattern in earlier years. Previously, I would receive clear feedback about my blood test results, indicating whether they were normal or concerning. Now, I'm left in complete silence with no communication.

Negligent care puts elderly patient at serious risk

My aging parent was evaluated on Thursday and Friday, ultimately transported to the hospital via ambulance. Medical professionals expressed concern that sepsis indicators were present, yet no hospital referral or treatment was recommended. While I understand healthcare providers have demanding schedules, this level of care is completely inadequate.

Terrible customer service that completely failed me

Whenever the phone line appears busy, they consistently fail to answer incoming calls. I've made over 50 attempts in a single day to reach someone, all unsuccessful. I have an urgent medical concern my doctor specifically instructed me to follow up on. This organization is completely incompetent and unprofessional.

Frustrating healthcare with endless waiting and poor service

I've recently relocated after experiencing repeated frustrations. Their phone lines are incredibly slow to respond, and waiting for a routine blood test can drag on for around three weeks. The doctors insist on calling first before scheduling an appointment, without providing a specific time frame. On the two instances I required an appointment in the past couple of years, they ran significantly over schedule without even a basic apology. When I first registered 14 years ago, the service was much more efficient. My current impression is that the practice is simply overwhelmed, with too many patients for the available doctors and staff. I'm not typically someone who writes reviews, but I would seriously caution anyone moving to this area to think carefully before choosing this medical practice.

Surprisingly good care at local health centre

The Health Centre has garnered varied feedback from community members. Nevertheless, during my two recent visits within the past week, the personnel and physicians were consistently supportive, sufficiently cordial, and eager to provide clear explanations. I'm optimistic this level of care will persist.

Terrible service and zero communication from clinic

Called the medical office early morning at 8am and was assured a physician would reach out before 9am. When no contact was made, I phoned again and was informed the callback would now be by 5pm. No communication occurred. Upon calling a third time, I was promised an immediate callback. I remain without any response.