Lostock Medical Centre

Impossible to reach during working hours

This practice has not met my expectations. I have attempted to secure an appointment over several days for a health concern that I consider serious, but have been unsuccessful despite repeated efforts. I was consistently advised to call at a specific early morning time, which presents a significant challenge given my work commitments. The appointment system does not appear to accommodate those with full-time employment, as the required calling window conflicts with my professional schedule. I would not recommend this practice to others seeking primary care services.

Long phone waits without queue updates

This has been one of the most disappointing GP practices I have experienced. The telephone waiting times are extremely lengthy, and there is no way to track your position in the queue while on hold.

Phone appointments only isn't good enough

This practice appears to be declining in quality. It seems that clinical staff are no longer conducting consultations in person at the surgery and instead prefer to rely on telephone appointments. I am uncertain whether there is adequate oversight of how these services are being managed, particularly given that previous restrictions have now been lifted. It would be beneficial if there were greater scrutiny of the operational standards at this practice.

Long phone queues for distant appointment slots

These practitioners seem to have created a contradictory system. While in-person consultations have been discontinued, there remains a substantial queue forming early in the morning at the practice to secure telephone consultations instead. This appears somewhat inconsistent to me. After waiting for an extended period, I was informed that a telephone appointment could be arranged for several weeks ahead, with no availability remaining on that particular day. This lengthy wait time is concerning should someone require urgent attention.

Reception staff were helpful and attentive

The clinical staff member I saw was excellent, demonstrating great understanding and attentiveness to my concerns. The reception team members were also pleasant and helpful.

Attentive and caring approach to my visit

I had a very positive experience with the healthcare professional I saw. They were pleasant and demonstrated attentiveness throughout the appointment.

Hard to get through on the phone

The nursing team demonstrated good care in managing respiratory and weight-related concerns. However, there were challenges with the medication management service. Communication with the practice proved difficult to establish. I found that my experience with one particular clinician was inconsistent, and I preferred to arrange appointments with other members of the team when possible.

Reception staff made booking difficult

The practice has a small number of clinicians who are genuinely attentive and caring. However, the front desk team can come across as dismissive and unhelpful when booking appointments, making the process feel unnecessarily difficult. While the medical professionals themselves are excellent, the administrative experience at reception significantly detracts from the overall service.

Practice phone lines constantly unavailable

It is extremely difficult to reach this practice by telephone, as calls frequently go unanswered throughout the day.

Telephone consultation led to helpful face-to-face appointment

Excellent service, I had a telephone consultation, after which the healthcare provider suggested I call in for an in-person visit. I was met at the door by reception staff, who were very professional. A 10 minute appointment with the GP followed, and I left with a prescription. It wasn't the same clinician as usual, but the colleague I saw was equally as helpful. An excellent service overall.

Friendly reception made all the difference

Excellent healthcare facility. I needed to revise my earlier message as I had mistakenly posted feedback intended for my former practice, which I was not satisfied with. I apologise if this caused any inconvenience.

Felt genuinely listened to during appointment

Excellent and dedicated healthcare professionals

Reception staff weren't very welcoming

Unfriendly reception staff and team experience.

Professional practice that listens to patients

I have found this medical centre to be very professional and competent across all aspects of the care and treatment provided. I would highly recommend this practice.

Helpful reception staff made all the difference

Excellent medical practice. The entire team demonstrated helpfulness and support, with particular appreciation for one staff member. No complaints whatsoever.

Reception staff blocked my calls without explanation

I would rate this experience much lower if possible. I found the administrative team to be significantly inefficient, and I have concerns about the accuracy of information I received. When I attempted to contact the practice, my calls appeared to go unanswered, though calls from other numbers were picked up. I submitted two formal complaints but received no acknowledgement or response, which has left me questioning whether my correspondence was properly processed. Given my health circumstances, I felt the overall service fell well short of what I needed. I have decided to seek care elsewhere and am currently without a regular healthcare provider while I transition to a different practice. I have escalated my concerns through the appropriate NHS channels.

Felt listened to and well understood

The healthcare professional I saw receives five stars from me consistently, as they demonstrate excellent competence in their role :)

Staff weren't helpful or friendly

The service provided fell significantly short of expectations, and the team's performance was disappointing.

Reception staff were dismissive and unhelpful

If I could give this practice a 0 I would. The reception team came across as unwelcoming and unhelpful, and the clinical staff member seemed dismissive of my concerns. I felt rushed during my consultation and was made to feel that my health worries were not being taken seriously. I have multiple chronic conditions, so I found this approach particularly frustrating. However, what upset me most was the way my family member was treated by staff members. I felt their experience fell well below the standard of care I would expect. I am considering whether to pursue this matter further with management.

Staff were unhelpful and dismissive throughout visit

The nursing and administrative team demonstrated unprofessional conduct, displaying rudeness and an unhelpful attitude. There were concerns about the reliability of information provided and a lack of trustworthiness in their interactions.