Lostock Medical Centre

Hard to book appointments but worth the wait

Excellent practice. Faces the same challenges as most other practices across the UK. Appointment availability can be inconsistent, though this is a widespread issue. The clinician I've seen has consistently provided thorough and appropriate care during my visits, whether attending alone or bringing my young children.

Receptionists were dismissive and unhelpful

The reception staff could have been more courteous. The clinician's approach felt dismissive and unhelpful during my visit.

Staff listened and genuinely helped throughout

I have consistently had positive experiences at this practice. The staff members have always treated me with kindness and demonstrated genuine helpfulness, addressing concerns regardless of their size. The healthcare professionals I have consulted have shown attentiveness and empathy throughout my appointments. I have been a long-standing patient here, having attended since childhood, and have maintained continuity of care over many years. I appreciate the standard of service provided and am grateful for the care received.

Reception staff prioritised gossip over patient privacy

I found the practice to be disappointing across several areas. On two separate occasions, I observed staff members discussing patients in what I felt was an inappropriate and disrespectful manner. If privacy and professional conduct are important to you, I would suggest considering alternative options for your care. The reception team appeared to prioritise socialising and personal activities over attending to patient needs. One clinician came across as self-centred and dismissive during my interactions. However, another clinician demonstrated professionalism and courtesy throughout my experience. Should you choose to register with this practice, I would recommend requesting appointments with the latter clinician if possible. Overall, my experience has left me with significant concerns about the quality of care and professional standards at this surgery.

Impossible to book appointments here

Attempting to secure an appointment at this practice proves extremely challenging. Additionally, there is significant staff turnover, making it difficult to establish continuity of care with the same healthcare provider.

Dismissive approach made us feel unheard

I feel that my family and I have had a notably different experience compared to some other reviewers. The clinician I have encountered has not demonstrated the qualities others have described. I found them dismissive regarding mental health concerns, and I had reservations about their approach to prescribing decisions and safety considerations. They appeared dismissive of women's health issues and pain-related concerns, often seeming to make assumptions about diagnoses without fully listening to what I was explaining. Their manner was sometimes curt and lacked warmth. We are planning to transfer to another practice at the earliest opportunity. While I have found other clinicians at this surgery to be excellent, the fact that this particular clinician covers emergency appointments and walk-in clinics means it would not be beneficial for us to remain registered here.

Reception staff were dismissive and disorganised

A member of staff was unhelpful when I inquired about my position in the queue. Initially, someone politely informed me of my place, but when I asked whether I would maintain that position after additional patients had been seen, another staff member responded in an abrupt manner. The overall experience felt disorganised, and I was particularly disappointed by the lack of courtesy shown. I left feeling frustrated. However, I have nothing but praise for the clinician I saw, who provided excellent care and was among the best I have experienced.

Reception staff were dismissive and unhelpful

The reception team can be dismissive and there are concerns about confidentiality as patient discussions occur openly. Administrative processes appear disorganised with paperwork issues and unprocessed claims. There was an incident involving an incorrect vaccination administered to my child. Appointment availability is extremely limited despite frequent gaps in the schedule, and obtaining an appointment requires considerable persistence. A medical review took approximately a month to arrange. While the clinical staff are reasonable, access to them is difficult due to gatekeeping by administrative personnel who seem to overstep their role. There was also a concerning instance where I was advised to continue a previous prescription dosage that had been changed by a specialist, which required me to intervene and correct.

Reception staff seemed more interested in tea breaks

The medical professionals at this practice are disappointing, and it appears to be among the poorest options in the area. The team seems unprofessional, and they frequently claim to have no availability, yet the premises often appear to have spare capacity. The front desk staff appear more focused on their own breaks rather than attending to patient needs and providing adequate service.

Practice refuses home visits for housebound patients

This practice was previously satisfactory, but has since declined significantly. They declined to arrange a home visit for someone with mobility limitations, citing age-related criteria. This resulted in an expectation for a person with a disability and restricted mobility to attend an appointment in person via taxi. A formal complaint regarding this matter is being pursued.

Reception staff made booking straightforward and easy

The practice consistently delivers a high standard of care with welcoming front desk staff. The clinicians I've seen have been excellent, and I'm able to access appointments relatively promptly. I've rated this as four stars rather than five because there can sometimes be delays in scheduling appointments with nursing staff, which might suggest the need for additional nursing resources.

Poor knowledge and unhelpful service experience

Poor quality of care. The clinical expertise demonstrated was considerably below standard, and the overall service delivery fell short of acceptable expectations.

Long waits but helpful reception staff

The practice provides excellent service, though there can occasionally be some delays when trying to book an appointment. The clinical staff member I saw was particularly helpful and professional.