Low Moor Medical Centre

Long waits and slow phone response times

It took a considerable amount of time to reach someone by telephone, followed by another extended wait before an appointment could be scheduled. Upon arriving at the surgery at the appointed time, there was a lengthy delay before being seen by a clinician.

Long-term patient appreciates the whole team

I have been a patient at this practice for over fifty years and have consistently found the staff to be excellent. They work together as a cohesive and capable team.

Reception team made me feel genuinely welcome

Upon switching to this medical practice, I can genuinely say it was one of the best decisions I made! The front desk team consistently demonstrates warmth and approachability whenever I attend appointments or get in touch by phone. The clinical staff deliver excellent, empathetic care with a high degree of professionalism. I would strongly encourage others to consider this practice.

Friendly reception staff made me feel welcome

Recently joined this practice and found the reception team to be welcoming and approachable 😊

Phone appointments only, no proper care

I would rate this practice very poorly. There appears to be a tendency to refer patients to emergency services for matters that could potentially be managed in the practice itself. Additionally, in-person consultations seem to have become unavailable, with all appointments now conducted by telephone. Overall, I found the service to be quite unsatisfactory.

Quick appointment for physio assessment and care

After experiencing discomfort with mobility for a couple of weeks, I arranged an appointment with the physiotherapy service. I was pleasantly surprised to be offered an appointment the following day. Following a comprehensive and thorough assessment, I felt reassured by the explanation of my condition and the proposed course of action. The practitioner demonstrated both considerable expertise and genuine enthusiasm for their work, which gave me complete confidence in their recommendations. I am aware that some patients leave negative feedback, but I have consistently had positive experiences at this practice. I make an effort to attend appointments punctually, I acknowledge the significant pressures the team faces, and I view the relationship as a collaborative one between healthcare provider and patient. I communicate my symptoms clearly and, when given medication, I use it as directed. This practice and I both contribute to achieving a successful outcome through our shared commitment.

Staff remained helpful during challenging times

The team members have consistently demonstrated helpfulness, particularly during challenging moments. The clinical staff and physiotherapy team provided excellent care and support.

Hard to reach by phone, understaffed

The team members are excellent, however getting through to the practice is incredibly frustrating. It's unclear why additional staff haven't been brought on, as it appears that call handling is managed by a very limited number of people. If you find yourself waiting in a long queue, the experience becomes quite difficult.

Appointments sorted quickly when you need them

I have had nothing but positive experiences since joining this practice. I recently switched from a previous practice where I was dissatisfied, and I can genuinely say it was one of the best decisions I made. When I was delayed arriving for my child's appointment due to significant traffic, the practice still accommodated the visit. The team consistently manages to see my children on the same day, and if that's not possible, they arrange appointments for me the following day. I have found this service to be excellent.

Reception staff was dismissive when posting prescription

I visited the practice today to submit a prescription. A member of staff emerged from the back office and displayed a rather curt and dismissive demeanor. She mentioned that the team was under considerable pressure with limited staffing levels. Before I could explain my reason for being there, she made her comment. In my view, her approach and manner seemed unsuitable for a role that requires strong interpersonal skills.

Struggling to book an appointment here

I have been unable to secure an appointment and feel that my concerns are not being adequately addressed by the practice.

Frustrated by phone-only appointments and poor communication

Disappointing experience with the practice regarding my shoulder issue. The physiotherapist indicated a sprain, but it continues to make concerning noises and has remained stiff for quite some time, which affects my daily life. I feel the situation hasn't been adequately addressed. Additionally, when I requested an examination for a leg concern, I was informed that only telephone consultations were available. However, the practice has only contacted me via text requesting photos, despite the number not being set up to receive calls or texts back, which makes communication difficult and seems counterproductive.

Staff kept me informed when running late

Called ahead to inform the practice that I would be delayed, and the receptionist ensured the clinical team was notified. Upon arrival, I was checked in promptly and seen shortly afterwards. The team demonstrated a warm and welcoming approach, providing helpful assistance throughout my visit.

Reception staff were dismissive and unhelpful

The staff members were not as courteous as I would have hoped.

Impossible to book appointments with a doctor

Frustrating experience. Appointments are extremely difficult to obtain, and when I do manage to reach the practice by telephone, I'm typically directed to other healthcare professionals rather than being seen by a doctor. Given my health concerns, I feel I need direct medical consultation.

Appointment timing issues need addressing

Exercise caution when visiting this practice. I arrived ten minutes past my scheduled time due to traffic delays and my appointment was subsequently cancelled, leaving me without my medication over the weekend. Conversely, when arriving punctually, I have consistently experienced significant waiting times beyond my appointment slot. Going forward, I expect to be seen at precisely my allocated time.

Friendly reception staff sorted my query quickly

The reception team are excellent. They're consistently friendly and go the extra mile to help. The staff member I spoke with was incredibly supportive when I called for advice. I received assistance within a very short timeframe. Thank you 😊

Struggling to book appointments due to technical issues

It is extremely difficult to secure an appointment at this practice. Additionally, there are frequent technical issues that prevent contact, yet this remains the only available method of getting through. This situation is quite frustrating.

Repeated errors and poor communication wasted my time

I have found my experience with this medical practice to be quite disappointing. I was scheduled for a vaccination appointment at what appeared to be an inappropriate time in my treatment schedule, which meant I made an unnecessary trip—particularly inconvenient given that I travel a considerable distance during working hours to attend appointments. On another occasion, the practice experienced technical issues that affected the accuracy of my appointment information and how I was contacted about my visit. I was not informed that appointments were significantly delayed, despite having made the effort to arrive punctually after my commute. Even after bringing the matter to their attention on several occasions, there continue to be persistent errors with how my name is recorded in their system, despite providing correct details when I first registered. These recurring issues have caused me considerable frustration, particularly as I would expect reliable and precise communication during this important time in my life. I have concerns about the standard of service provided by the reception team.

Phone lines closed when appointments full

The practice now disconnects their phone lines when there are no available appointments, which is acceptable for booking purposes but proved problematic when I needed to contact reception regarding a medication issue that wasn't displaying in the NHS app.