Low Moor Medical Centre

Reception staff could be more welcoming

The practice no longer has the receptionists it once did, which is unfortunate. However, I'm confident that there are welcoming, courteous, and understanding reception staff available who could be hired at this surgery.

Appointments gone within minutes of opening

I have been instructed to phone at 8am to book an appointment for the past several days, but each time I call, all available slots have already been filled within minutes.

Friendly reception staff made booking easy

Got in touch to arrange an appointment. The team was extremely supportive and welcoming. Much appreciated.

Receptionist's kindness eased my nervousness

Throughout my life, I have generally managed my own health concerns rather than seeking medical attention, as I believe others may have greater need for healthcare services. However, I recently required blood work, which made me feel quite anxious. I have now arranged a follow-up appointment, and the receptionist I spoke with responded promptly, demonstrated professionalism and courtesy, and helped to calm my worries. I am grateful for their assistance.

Reception staff were friendly and helpful

I'm no longer registered at this medical centre due to a clinician being rude and unhelpful, but I do continue to use the friendly and helpful pharmacy located nearby.

Felt dismissed and not properly listened to

I have taken time to reflect before sharing this feedback. I attended appointments with my elderly relative on multiple occasions as his health was declining. I felt that neither I nor my relative were given proper consideration during these visits, with responses that seemed dismissive based on age-related assumptions. My relative passed away shortly after a significant birthday, and I believe an underlying nutritional deficiency may have contributed to his health decline and subsequent fall. I noticed that once admitted to hospital, the care approach changed significantly. I have concerns about whether preventative care and compassionate listening are being prioritised in general practice. I also experienced a similar situation at another medical centre with a family member, where I felt a medical condition was not identified appropriately.

Difficult to book an appointment here

I have found it extremely difficult to obtain an appointment with a doctor at this practice.

Reception staff helped sort my worry quickly

I would like to express my gratitude to the receptionist for taking the time to follow up on my enquiry regarding a recent medical procedure. I had been concerned about not receiving any updates, but following our conversation, I was able to speak with a clinician over the phone and subsequently received a prompt specialist appointment all within the same day. Thank you to the receptionist for their attentiveness and support.

Online registration sorted same day

I recently joined this practice as a new patient and was extremely satisfied with the experience. I was able to complete my registration and establish online access on the same day I applied. The team promptly contacted me and arranged an appointment at my convenience that very day. When I subsequently requested a prescription, it was ready for collection at my pharmacy the next morning.

Practice didn't answer phone when needed

I attempted to contact the reception team to discuss a matter concerning my medication, but was redirected to local care services as the practice appeared to be unavailable. The online information suggested the practice should have been open, which created confusion about accessing the support I needed. I have also noticed that the practice does not appear to engage with feedback left on this platform, even when patients raise concerns or share negative experiences.

Friendly staff but impossible to reach by phone

I find it difficult to provide a fair rating for this practice. While the staff members are genuinely polite and welcoming when visiting in person, I've had persistent difficulties reaching the surgery by phone. The line is consistently busy, and I'm unable to get through until much later in the morning, by which time all available appointments have already been taken. This is particularly frustrating as I'm primarily trying to book appointments for my child rather than for myself.

Felt genuinely listened to and cared for

I cannot express anything negative about them as they consistently demonstrate a genuine commitment to my wellbeing.

Friendly reception and attentive medical care

Excellent administrative team and outstanding clinical professionals.

Long phone queues but helpful reception staff

Called this morning and found myself quite far back in the queue. After waiting for more than thirty minutes, I finally reached the front. When I attempted to connect, the line rang for an extended period without a response. I'm concerned about what may be affecting the practice's operations. I would appreciate it if the management could outline their plans to address these issues in a proactive manner, rather than offering explanations. On a positive note, when I visited in person after being unable to reach anyone by phone, the receptionist demonstrated helpfulness and courtesy.

Phone queue hung up on me mid-call

I waited 18 minutes on the phone as the second caller in the queue. When someone finally answered, the call was disconnected. I was disappointed and had to make another attempt to get through. When I tried calling back in October to request my medical documentation for university purposes, I was told I would need to submit a written request to the reception team first, followed by a request to the doctor, and then await their approval. The manner in which this was explained to me came across as dismissive. I felt frustrated as I believed I should have direct access to my own medical records without needing to go through multiple approval stages.

Phone lines constantly engaged and frustrating to reach

I called the surgery this morning just before 8am and received a message indicating they were not yet open. When I tried again at 8am to book an appointment, the line was continuously engaged. By 8:32am, the line remained busy, suggesting someone was still speaking with reception staff. I would appreciate clarification on how the telephone system operates at this practice and why patients are left in such a frustrating situation, feeling stressed and irritated while waiting to connect. I understand this experience can be challenging for many patients, and I wonder if appointment availability might depend on familiarity with reception staff rather than being allocated fairly to all callers.

Unhelpful appointment left me disappointed

The healthcare professional I saw was disappointing. I sought assistance but felt that nothing was done to help. I will not be returning to this provider and will be seeking care elsewhere going forward.

Reception staff dismissed request for second opinion

I would rate this practice much lower if possible. I found the overall experience disappointing and felt the management approach lacked compassion. During a recent visit concerning my infant, I requested a second medical opinion but was told this could not be provided, with the explanation that the clinician's assessment could not be overridden. I was subsequently advised to seek care elsewhere. I was taken aback by this response, particularly given my concerns about how my child was treated during the appointment. I am pursuing a formal complaint and seeking guidance through appropriate channels, and I am considering further action if necessary. I would caution others, particularly families with young children, about registering at this practice.

Phone lines never seem to answer

The practice is difficult to reach by telephone.

Waited an hour despite arriving on time

I remain somewhat frustrated with this practice. I'm deducting a star from my rating due to what I perceived as a dismissive attitude from the clinician I saw, who seemed disengaged. I arrived on time for my appointment yet was kept waiting for an hour, and I noticed that patients who arrived after me were called in ahead of me, which was disappointing. I'm eligible for free prescriptions now, but I'm prepared to pay if needed. The experience has left me feeling anxious about future visits.