Low Moor Medical Centre

Long wait and poor phone handling

I found the wait time to be quite lengthy before my call was disconnected without explanation. I have genuine concern for other patients who may be experiencing similar difficulties.

Struggling to get through on the phone

Disappointing experience. Since relocating to the area ten weeks ago, I haven't been able to arrange an initial appointment. Today I was unable to reach the practice by phone as they were at full capacity. The telephone lines are difficult to access and by the time you do connect, available slots have already been filled.

Reception staff could've been more helpful

The receptionist displayed a manner that I found discourteous and unhelpful.

Website greeting message was inappropriate

Upon visiting the website, I encountered an unusual voice message that struck me as inappropriate and unprofessional for a medical practice. This type of greeting seemed counterintuitive to creating a welcoming environment for patients. The experience left me concerned about the overall standards and approach of the practice, which may contribute to the feedback reflected in the ratings.

Phone queues made appointment booking impossible

An embarrassing experience at this surgery. I attempted to contact the practice on multiple occasions over the past week, and each time I had to wait over an hour just to speak with reception staff. I gave up on three separate attempts, and on another occasion after waiting for more than an hour this morning, the call was disconnected. It feels as though the current circumstances have been used as a reason for the service to become less responsive.

Receptionist answered the phone for appointments

This practice is significantly better than my previous one. Someone actually answers the phone when booking appointments. The reception staff are friendly and pleasant.

Good covid safety measures for flu jabs

The practice demonstrated commendable safety protocols during today's immunisation clinic. Well executed.

Phone receptionist made my day

I found myself unable to stop smiling about the person who answered the phone at the surgery this morning – thank you so much, you really brightened my day and congratulations on your excellent communication skills with patients.

Professional team who listened and cared

The medical practitioners at this facility demonstrated a high level of professionalism and expertise. The staff were courteous, welcoming, and approachable throughout the visit.

Reception could be friendlier on the phone

Overall I find the surgery quite satisfactory. One of the reception staff members can occasionally come across as a bit curt when answering calls, and I have found one of the clinicians to have a somewhat dismissive approach during consultations, as though health concerns are an inconvenience. Apart from these observations, my visits to the practice have generally been positive.

Frustrated by delays in getting repeat prescriptions organised

A deeply frustrating experience. I was expecting to receive routine monitoring appointments as previously arranged, but now I'm required to initiate contact for a telephone consultation, followed by scheduling a separate in-person visit before my regular medication can be dispensed. This seems like an unnecessarily complicated process. Additionally, my mother was released from hospital with limited medication supplies. Despite the practice having her discharge documentation for over a week, they have not yet arranged her repeat prescriptions for essential medication. The level of service feels inadequate for managing ongoing health needs.

Reception staff dismissed concerns about severe symptoms

Was advised by the NHS to contact the practice. When I called, I spoke with the receptionist who inquired about the duration of the migraines. I explained that one had occurred in the morning and another had developed earlier in the day, both quite severe. The receptionist responded by commenting that since the symptoms had started in the morning, it seemed unusual to be calling at 5.40. I found this response unhelpful and felt the tone was dismissive and unprofessional. In my view, this approach did not reflect the standard of courtesy I would expect from someone in a reception role.

Impossible to book and long waits for appointments

I would rate this experience even lower if possible. I had to make numerous phone calls this morning just to secure an appointment. After being told the appointment would be in the afternoon, I arrived early but found myself waiting well over an hour past the scheduled time without being seen. While I recognise that healthcare professionals can have busy schedules, the overall experience felt poorly managed.

Long wait with no apology or explanation given

During my infant's routine immunisation appointment, I experienced several concerns with the care provided. The appointment began approximately 25 minutes behind schedule, with no communication regarding the delay or acknowledgement of the wait time. When I requested to hold my child during the procedure, I was instructed that she would need to be placed on the examination bed instead. This approach was unexpected to me, as I felt it may have caused unnecessary distress for my child to experience discomfort whilst separated from their parent. Regarding the administration of the three required injections, they were administered individually with brief intervals between each one, allowing only a few minutes for my child to settle before the next injection was given. This method seemed to prolong the overall distress compared to my experiences with previous children, where the approach appeared different and less protracted. Additionally, when oral medication was administered, I felt the clinician was rushing to see the next patient due to the earlier delay. This meant the medication was given before my child had fully settled, resulting in my child inhaling some of the substance and subsequently choking. No apology was offered for this incident. Upon departure, I also noticed that no dressings were applied to the injection sites, which I would have expected as standard practice. I intend to submit a formal written complaint regarding this appointment.

Dismissive attitude made appointment feel unwelcome

The healthcare professional I consulted today provided an experience that fell significantly short of expectations. While I acknowledge the practice was busy and appointments were running behind schedule, this does not justify the manner in which I was addressed. The interaction felt dismissive and impatient, with a tone that came across as judgmental regarding my decision to seek medical attention for symptoms that had persisted for several days. Although a physical examination was conducted, the consultation focused largely on discouraging future visits to the practice for similar concerns. Despite what may be considerable clinical knowledge, the interpersonal approach during the appointment was disappointing. As a result, I intend to minimise my visits to this practice where possible, or alternatively request to see a different clinician in future. I should clarify that this feedback pertains specifically to my experience with the doctors; the nursing staff at the practice have consistently demonstrated friendliness, attentiveness, and genuine care.

Friendly reception made me feel welcome

The reception team creates a warm and approachable atmosphere, and the clinical staff provide outstanding care.

Phones go down too early in afternoons

The telephone lines are consistently unavailable from mid-afternoon onwards, which I find frustrating. This is the poorest medical practice I have attended as a patient. The clinical staff seem uncertain in their approach and decision-making, which is concerning given their professional qualifications. The service is disappointing overall, though I do appreciate the helpfulness of the reception team.

Reliable practice with helpful reception staff

A dependable medical facility

Professional service despite lengthy waiting times

The service provided was professional in nature. However, there were occasions when the waiting times seemed somewhat extended.

Friendly staff answered the phone quickly

The team here are welcoming and responsive when you call. This is the finest medical practice I've attended.