Lower Broughton Health Centre

Terrible medical practice with unhelpful staff and doctors

I completely concur with the critical assessments of this medical practice, having been their patient since 2001. The physicians appear fundamentally unable to diagnose conditions correctly, which consequently prevents appropriate medical intervention. The front desk and administrative personnel are even more problematic, frequently demonstrating a lack of professionalism and courtesy. I am currently experiencing an unresolved dispute concerning a travel insurance documentation request. Remarkably, they seem to believe the doctors are not obligated to complete the form, despite charging a fee for such services. This attitude effectively suggests patients might as well travel without insurance coverage. Absolutely substandard.

Terrible service from unprofessional and disrespectful receptionists

Some staff members at the front desk display an unacceptably hostile demeanor, and the practice's leadership urgently needs to address their unprofessional conduct towards patients. Their communication skills are severely lacking, and attempting to file a complaint proves futile since the management appears to fully back these problematic employees. While the NHS champions a zero-tolerance policy for abusive behaviors, this particular manager seems to condone staff mistreating patients. The receptionists frequently criticize patients' attitudes, yet these patients are merely responding in kind to the disrespect they've consistently encountered from certain front desk personnel who habitually misuse their professional authority.

Terrible customer service ruined my entire experience

I attempted to schedule an appointment yesterday, but the receptionist cut me off before I could elaborate on my requirements. Her demeanor suggested irritation, and she clearly wanted me to depart as swiftly as possible. I felt hurried and disregarded, which rendered the entire interaction extremely unpleasant. I sincerely hope management addresses this issue, as patients should be afforded attentive and courteous treatment.

Friendly service with a smile every time

The staff consistently provides a pleasant interaction, maintaining a friendly and welcoming demeanor throughout our encounters.

Terrible service and unprofessional staff attitude

I encountered a truly terrible situation today. The front desk staff was incredibly hostile and began yelling at me when I simply inquired about my scheduled appointment. It's crucial for everyone to realize they could potentially need medical care or fall ill unexpectedly. The receptionist's demeanor was completely unacceptable and unprofessional.

Great medical service with understanding approach

I'm content with the service provided. The staff demonstrates professional expertise in their field. I recognize the challenges of maintaining top-tier performance in today's complex environment, yet they strive to uphold the core principles of medical care within their constraints. It's essential for us to approach such services with empathy and patience. I sincerely hope they continue to succeed in their important work.

Terrible health centre with unhelpful staff

My experience with Lower Broughton Health Centre has been incredibly frustrating. The appointment booking system is needlessly complicated—patients must submit an online form each morning, with staff seemingly deciding who is "deserving" of medical attention. This approach feels cold and impersonal, creating uncertainty about whether one's health concerns will even be considered. The situation is further compounded by the reception staff's unhelpful and discourteous attitude. Their lack of compassion transforms an already stressful healthcare experience into an even more challenging encounter. A basic level of empathy and professional courtesy could dramatically improve patient interactions, yet these fundamental qualities appear to be entirely absent. The combination of bureaucratic obstacles and unwelcoming personnel makes seeking medical care at this centre a genuinely unpleasant experience. One can only hope that management will recognize these significant shortcomings and implement meaningful improvements to their patient service approach.

Incompetent receptionist nearly jeopardized my cancer treatment

I visited the medical practice early Monday, November 11th, and was assisted by Amber, who claimed my tamoxifen (breast cancer medication) was arranged. Thankfully, I double-checked with the pharmacy just moments ago, only to discover the medication was not actually in stock - and it will expire tomorrow, with no availability until Monday. I'm utterly bewildered by her competence as a surgery receptionist, having already observed her unprofessional demeanor and inappropriate attitude during our initial interaction. Fortunately, when I contacted the surgery again, I received guidance about obtaining emergency tablets to bridge the gap until Monday. Her conduct is a stark contrast to her mother's professional approach.

Terrible gp service with unhelpful and rude staff

A sincere plea to everyone: steer clear of registering with this general practitioner. Without doubt, this is the most appalling medical service I've experienced in Manchester. The front desk staff demonstrate an unacceptable level of rudeness and consistently obstruct patients' access to basic healthcare. They manufacture unnecessary complications even for something as straightforward as requesting a repeat prescription, causing immense frustration.

Terrible healthcare experience with unresponsive gp practice

I am profoundly disappointed with the medical service at this practice. The healthcare providers dismissed my health concerns, showed a lack of attentiveness, and offered substandard medical care. Even after persistently advocating for necessary diagnostic tests due to genuine health worries, my input was completely disregarded, ultimately resulting in a deterioration of my medical condition. Furthermore, the practice suffers from substantial administrative shortcomings, with inconsistent documentation and fragmented communication between practitioners. The rotating roster of physicians means I never see the same doctor twice, which compounds my overall negative experience and erodes my confidence in their professional approach.

Friendly medical team made my healthcare journey smooth

Excellent healthcare facility where Carol at the front desk went above and beyond to assist me. The phone wait was minimal, and as someone recently relocated to this area, I'm thoroughly satisfied with their professional approach and responsiveness.

Lifelong care from a trusted family medical practice

I've been a patient at this medical practice for over three and a half decades, with some administrative staff having been there even longer, witnessing my entire life journey! From childhood through to adulthood, I can genuinely affirm that every single staff member, whether in administration or medical roles, has been exceptional, consistently delivering top-tier healthcare. Trust is paramount to me, and this practice has earned my complete confidence without question. My heartfelt appreciation goes out to all of you for your unwavering support - you truly are remarkable!

Great service with knowledgeable and caring staff

Welcoming staff made scheduling a breeze, and the physician was knowledgeable, approachable, and provided excellent guidance during the consultation.

Terrible service for vulnerable parkinson's patient

When my husband received his Parkinson's Disease diagnosis last year, things took a turn recently. He developed a chest infection accompanied by escalating anxiety, and upon trying to secure a medical consultation, the receptionist coldly instructed him to book online. Subsequently, he was sent a text message indicating a potential phone consultation would occur four days later. The handling of a Parkinson's patient in such an impersonal and dismissive manner is completely unacceptable, and it's clear the receptionist is not fulfilling her professional responsibilities adequately.

Life-changing procedure with exceptional care

Exceptional medical procedure

Warm welcome from courteous employees

The employees were exceptionally welcoming and kind.

Great service at a surprisingly underrated practice

I'm genuinely puzzled by the seemingly poor reputation of this medical practice. From the front desk staff to the physicians, every single person demonstrates incredible kindness and empathy. Whenever I reach out to the reception, they remain warm and supportive, even during hectic periods. The nursing team is particularly exceptional when administering vaccinations, ensuring patients feel completely at ease throughout the entire procedure.

Exceptional healthcare with friendly and efficient staff

Dr. Thompson's practice is absolutely top-notch. The front desk staff are incredibly warm and supportive, truly exceeding expectations in their approach. Scheduling appointments is a breeze, with minimal waiting and quick access. They've implemented a convenient text notification system for appointment reminders and prescription updates. This level of patient care is truly exceptional and makes a significant difference in my healthcare experience.

Compassionate care despite healthcare system challenges

The typical complainers on this platform are endlessly whining about wait times and crowded clinics. Have any of you ever considered that the medical staff are struggling within an overwhelmed system that lacks proper financial support? During my visits, I've been thoroughly satisfied with the physician's care and the overall quality of service.

Peaceful noise-canceling headphones saved my sanity

Peaceful and serene, this product creates a tranquil environment with minimal noise disturbance. It operates smoothly without generating any significant sound, making it an excellent choice for those who value a calm and undisturbed atmosphere.