Lower Broughton Health Centre

Worst healthcare experience ever racist rude staff

The service here is absolutely abysmal. I cannot stress enough how racist and discourteous the receptionists are, acting as if they're doing you an immense favor by merely saying hello, let alone attempting to schedule an appointment. They seem to have appointed themselves as medical gatekeepers, arbitrarily deciding the urgency of your symptoms before you can even consult a GP. This isn't an isolated incident - every single interaction I've had with this health centre has been terrible. To make matters worse, the GP who eventually called me was equally arrogant, behaving like some sort of medical deity, smugly listening without truly hearing my concerns. I strongly advise potential patients to either steer clear of this surgery, switch healthcare providers, or persistently complain until they are forced to at least feign basic human decency. Beneath their thin veneer of professionalism, they are fundamentally unkind and dismissive.

Worst medical experience ever shocking and unprofessional

If the rating system allowed zero stars, it would still be too generous for this abysmal service. The doctors remain obstinately isolated behind closed doors, long after the rest of the world has moved past COVID. The surgery itself is a complete embarrassment - it looks like it hasn't seen a fresh coat of paint in years and desperately needs a thorough inspection from the CQC. They absolutely will not receive a favorable evaluation in their current state.

Consistently excellent service every single time

Consistently delivers top-notch service every time I visit

Terrible customer service and unprofessional staff

The communication is frustratingly slow, and the medical staff's conduct falls far short of the expected professional standards.

Terrible service with no hope of medical help

Be prepared for an excruciatingly long wait, with at least a 2-hour queue just to reach a receptionist - getting through to someone feels virtually impossible. Even if you manage to connect with a staff member, that doesn't guarantee your issue will be addressed. While one person at the reception seems genuinely interested in helping, the rest appear completely indifferent. I'm still desperately waiting for an urgent callback from a doctor to prescribe a basic steroid for my hives - and I'm still waiting with zero response. No return call, absolutely nothing, and I'm certain there won't be one. My hives have now spread extensively, preventing me from working and causing me to lose clients, all because my general practitioner can't handle prescribing a straightforward steroid medication. Absolutely frustrating.

Terrible phone system and frustrating doctor's service

The telephone system at this medical practice is utterly dysfunctional. Despite having nothing to do with COVID, the staff consistently ignore incoming calls, and if you miraculously get through after waiting one to two hours, you're still confronted with a six-week wait to see a doctor - which is completely ridiculous. In reality, it's far more efficient to physically visit the reception and communicate in person, rather than endlessly waiting on hold while they deliberately avoid answering. The entire experience is incredibly stressful, which is ironically the opposite of what healthcare professionals should be doing - their job is to reduce patient anxiety, not escalate it. Moreover, when you finally do connect with someone, patient confidentiality seems non-existent. The receptionist appears to believe they have medical expertise and can provide advice, which is fundamentally inappropriate. Patients shouldn't be forced to justify their need for a GP consultation to administrative staff. I'm convinced no one from this practice reviews their feedback, or surely they would address these unacceptable treatment standards. It's high time these doctors returned to face-to-face consultations and restored some semblance of normal healthcare service. They urgently need to improve and take responsibility for their current substandard approach.

Wonderful receptionists make all the difference here

I'm awarding a full 5-star rating specifically for the front desk staff. These wonderful women are truly exceptional, and they genuinely show they care. Sally is absolutely stunning. What an incredible professional. And Ann, I cannot thank you enough for all your support and assistance. The doctors, however, are a whole separate story 🙄 My heartfelt appreciation to these amazing ladies

Exceptional healthcare with caring and professional staff

I genuinely cannot comprehend the negative feedback, as this medical practice is absolutely the finest I've ever experienced. Admittedly, morning telephone wait times are extended, but that's been consistent with every other healthcare facility I've encountered. The quality of care here has been uniformly exceptional. The physicians genuinely engage and demonstrate compassion, the nursing staff are supremely competent and create a comfortable environment, and the front desk personnel are warm and inviting. I find absolutely no grounds for criticism with this practice, and I'm convinced the unfavorable reviews are completely misrepresentative of the actual service provided. My sincerest gratitude for your consistently remarkable work!

Worst customer service ever absolute nightmare

Their customer service is a complete nightmare! 😡😡 I was initially caller #8 and ended up wasting 2 hours on hold. To make matters worse, they abruptly disconnected all the lines 🙄 It's ridiculous that processing 8 calls should take this long. The absolute worst part? I was stuck at first position in the queue for 45 excruciating minutes! Completely unacceptable.

Friendly and efficient medical care center

Compact and pleasant healthcare facility 👌

Exceptional care with helpful and knowledgeable staff

Exceptional customer support! I'm completely baffled by any critical feedback out there! I had a telephone consultation regarding my prescription, during which the representative provided a comprehensive explanation of the medication's details and thoroughly addressed all of my inquiries with impressive expertise. They also proactively suggested scheduling an in-person follow-up appointment for the following day. Much appreciation!

Terrible service from rude and unhelpful staff

I'm thoroughly dissatisfied with this medical practice because their front desk staff are incredibly discourteous and hostile!!! I was attempting to get a blood pressure check related to an upcoming surgical procedure they've scheduled, but their timing is completely inappropriate. I require the check today, not next week - what possible benefit would a later measurement serve me???

Terrible service and impossible to book appointment

The front desk staff are completely ineffective at this place. I was assured that someone would reach out to schedule an appointment, but they never followed through. Online booking is no longer an option, and attempting to connect with reception involves a minimum one-hour wait, with no guarantee you'll even get to communicate with the person you need to see.

Disappointing decline after beloved doctor's exit

I've been a patient at this medical practice for over a decade, and during the time Dr. Bush was there, the care was exceptional. However, since his departures, the quality has steadily declined.

Terrible doctors avoid at all medical costs

I've been a patient at this medical practice for two years, struggling with serious health issues, and every single time I contact them, they resort to a phone consultation and blame COVID as a reason to avoid seeing me in person. I've attempted to schedule an appointment over 20 times, and if you're considering this clinic, I strongly advise you to reconsider.

Great healthcare with caring professionals

I've been with this medical practice for over three decades, and I truly appreciate everything about it. Sure, there might be a slight wait beyond my scheduled time, but it's never excessive. Since my previous general practitioner retired, I've found an exceptional new doctor who is genuinely compassionate, understanding, empathetic, and attentive. The entire staff is remarkable, handling substantial stress with incredible professionalism and grace. My sincere gratitude goes out to them.

Heartbreaking loss of a beloved team member

The place just isn't what it used to be since Buch departed 😔

Terrible service and unprofessional medical staff

I had been a patient at this medical practice (with Dr. Jeet) for nearly a decade before ultimately deciding to sever ties due to their consistently poor service. The front desk personnel have perpetually demonstrated a discourteous attitude. It's genuinely astonishing that such an unprofessional establishment continues to operate.

Surprisingly simple product delivers exactly what it promises

Satisfactory

Terrible service and unprofessional medical staff nightmare

Terrible medical practice with extremely unprofessional staff who deliberately deceive and misdirect patients, while the reception team appears more interested in socializing and drinking coffee than providing proper service.