Lowther Medical Centre

Quick and efficient medical service today

I contacted the medical practice early today at around 10:20 and was informed I could either hold in the queue or select option 1 for a callback. I chose the callback option, and to my delight, they phoned me back promptly within 5 minutes. I was then scheduled for an appointment at 11:00 am that same morning, which I found incredibly convenient and efficient.

Friendly staff, but receptionists need improvement

Competent medical staff, but the front desk personnel leave much to be desired.

Exceptional service from a promising young professional

During my two visits, I was served by Max, and I must say he's truly impressive. Such a professional and invigorating presence for someone his age. I'm genuinely hopeful that his enthusiasm and commitment will help him reach his aspirations. Continue to maintain your high standards, young man.

Terrible service and impossible to get appointment

Complete nonsense, I've been calling for four consecutive days at 7:45 AM, hoping to secure an 8 AM slot, only to be left hanging on the line with zero appointment options. They only seem responsive during emergencies, yet ironically, you can't even schedule an appointment when you need one.

Friendly staff made my shopping experience great

Supportive and friendly employees who went out of their way to assist me.

Terrible service at grandpa's medical appointment

Kindly schedule Granda Harry for an appointment today, if possible.

Terrible customer service from unresponsive company

Spent nearly a quarter-hour waiting on hold, and just when I finally reached a representative, they inexplicably failed to pick up 😒

Frustrating phone experience with impossible booking system

Booking an appointment is a nightmare due to the impossibly unresponsive reception staff. I've wasted countless hours attempting to connect with them, only to be met with constant frustration and endless waiting.

Worst hospital experience ever terrible medical care

Completely incompetent when it comes to patient care and well-being.

Mixed feelings about this medical practice

I concur with the general sentiment that scheduling a consultation via telephone can be challenging, though not entirely unattainable. In my experience, the e-consult service proves to be an excellent alternative, allowing you to precisely describe your medical concern, after which they determine whether a face-to-face appointment with a general practitioner is necessary. This method eliminates the need for prolonged phone conversations or waiting on hold. Another slight frustration I have is the inconsistency in seeing the same doctor; I'm uncertain whether we are assigned a specific GP, and if so, we should be able to consistently consult with them. To be honest, I'm not even sure if I have been allocated a named GP, and if I have, I certainly haven't had the opportunity to meet them.

Terrible customer service at this frustrating clinic

Scheduling a consultation feels impossible, and the front desk personnel seem intentionally unhelpful and obstructive

Terrible healthcare service that leaves patients frustrated

It's unbelievable how poorly this medical practice operates. You're constantly trying to get an appointment, but every time you call, there are no slots available. Now they've even stopped allowing phone bookings, which is completely ridiculous. The whole system is an absolute farce.

Frustrating healthcare experience with endless waiting

The scheduling process here is utterly abysmal. It's nearly impossible to reach anyone by phone, and when you finally do connect, the response is always "no appointments today, try calling again tomorrow." Even worse, once you actually secure an appointment, you're guaranteed to spend endless hours waiting beyond your designated time slot.

Terrible phone service wastes hours of my time

Absolutely frustrated beyond words 😡 Spent the past two days attempting to secure a phone consultation, with endless waiting from 8 AM, only to finally get through after a grueling 30-minute wait, just to be told no appointments are available and I should attempt again the following day......

Decent medical office with communication challenges

The medical office is pretty standard, and I didn't experience significant delays beyond my scheduled time. However, my primary criticism is the difficulty in hearing staff when they call patient names, which could be particularly challenging for those with hearing impairments. An electronic display board would be a helpful solution to this issue.

Terrible service with zero availability

Impossible to schedule a visit.

Extremely incompetent and disrespectful

Dr Telford failed to look at my past and recent medical history in an important hospital referral and compromised my health by his omission of important medical history

Terrible service and impossible to book appointments

Getting in touch via phone is a nightmare, and you're met with zero appointment availability Their scheduling approach is completely nonsensical Everyone's time gets squandered by having to ring up first thing in the morning the following day Absolutely futile

Frustrating nightmare of booking a medical appointment

Constantly stuck on hold for extended periods attempting to schedule an appointment. Each time, I'm informed to retry the next day because no slots are available. After over 60 futile attempts, this medical practice is absolutely ridiculous. They don't even deserve a single star - in fact, they deserve a negative rating.

Terrible diabetes care and zero communication

I signed up half a year ago, and despite being diabetic, I feel completely neglected. Neither my general practitioner nor the nursing staff have reached out to help me manage my condition or provide any support. It seems like they're indifferent to my health needs.