Loxwood Medical Practice

Months of frustration with terrible care

Between fabricating excuses about scheduling constraints, dragging out medication management for months, and consistently failing to return my calls despite repeated attempts to follow up, the secretary has demonstrated complete unprofessional behavior. Adding to this, they arbitrarily declined a shared care agreement without any communication. Loxwood medical practice is fundamentally incompetent, and I strongly advise patients to seek healthcare elsewhere. Their service is entirely unacceptable.

Terrible service with zero help

Steer clear! Indifferent and inept

Briged helped me through tough times

I've been consulting with Briged recently, and I feel compelled to express how truly remarkable she is. Her compassion, empathy, and professional expertise are outstanding. Our consultations, though dealing with challenging topics, have been incredibly comfortable thanks to her reassuring approach. I'm genuinely disappointed to learn she'll be departing from the practice - her absence will be a significant blow to the team and their patients.

Friendly local clinic that's always reliable

Been residing in this locality for a short while now And I must say, the medical professionals, administrative staff, and pharmacy are absolutely top-notch 6 *

Medication mess with Dr Webb's dismissal

After relocating to the area, I switched to Loxwood medical practice, leaving behind my long-time doctors. I had been prescribed a mental health medication that my previous physician and I thoroughly discussed, recognizing its life-changing positive impact over nearly a year of consistent use. When I requested a repeat prescription from Dr Webb, she initially agreed at the appointment's conclusion. However, upon attempting to collect the prescription, I was informed she needed to consult a colleague - an incredibly frustrating turn of events, especially as I was nearly out of medication. Two days later, reception contacted me to relay that Dr Webb was uncomfortable prescribing the medication and had unilaterally referred me to the mental health team without my consultation. I emphasized my long-term medication history and the potential risks of abruptly stopping treatment, but was merely told to "call if it gets worse." I subsequently requested a direct call from Dr Webb. Upon receiving her return call, I was curtly informed that she would not prescribe the medication and suggested I could register elsewhere if dissatisfied. I am utterly dismayed by this profound lack of professional care. Any medical professional understands the dangers of suddenly discontinuing medication. I'm already experiencing negative effects from missing my usual prescription, which my previous doctor confirmed was safe and beneficial. Dr Webb's refusal to prescribe, coupled with her unwillingness to communicate directly, is unacceptable. Changing doctors is already anxiety-inducing, and this experience has only exacerbated my concerns. I've been forced to register with another practice, further delaying my medication and potentially compromising my mental health. The complete disregard for patient welfare is shameful. Breaking commitments made during consultations and avoiding direct patient communication demonstrates a fundamental failure in medical professionalism. Healthcare providers should prioritize patient well-being, not create unnecessary obstacles and emotional distress.

Kate saved the day at reception

My dad arrived for a medical consultation, only to discover his appointment had been silently cancelled without his knowledge. Fortunately, Kate at the front desk was incredibly helpful and proactively ensured he was seen by a healthcare professional in just 10 minutes. We are truly grateful for her exceptional service and compassion.

Friendly staff solved my problem fast

Consistently friendly service with rapid problem resolution. We're truly delighted to have such a convenient and efficient option close by.

Kind staff made my tough day better

Compassionate medical professionals who truly prioritize patient well-being and take the time to understand individual needs

Locum doctor missed my serious diagnosis

What was once a top-notch medical practice has significantly declined in quality. Regrettably, the most skilled physicians have departed, leaving behind a team (with one notable exception) who appear indifferent to the guidance they provide. I experienced a misdiagnosis from a temporary doctor who stubbornly denied her error and offered no acknowledgment of her mistake. Upon raising this concern with the surgery, I received a communication indicating they would investigate the matter with her and subsequently provide a comprehensive response. That correspondence was dated 30th October, and I have received no further information since. The nursing staff, however, remain exemplary.

Quick morning stop worth it

Satisfactory. We've been fortunate.

Quick and friendly dental visit

Consistently able to schedule a visit and greeted by friendly personnel

Quick pickup at my local pharmacy

I'm absolutely delighted to report that the dispensary has just contacted me, informing me that my prescription is prepared and indicating the precise pickup time. Fantastic!

Quick and simple e-consult solution

The updated method for organizing and locating prescriptions at the medical practice represents a significant enhancement over the previous system, which appeared haphazard and disorganized to many patients waiting in line. My personal experience of collecting a recent prescription was highly satisfactory. Even more critically, I find the e-consult process for patients to be remarkably streamlined. You can quickly upload details about your medical concern, and the response I received was both prompt and helpful. I was able to resolve a straightforward issue without leaving my home, which begs the question: why would I prefer waiting in a queue for the same outcome? I sincerely hope more patients will utilize this service, which can help free up in-person consultation slots for two key groups: those with urgent medical needs and patients requiring physical examinations. By channeling less complex consultations through this digital platform, the practice can potentially improve overall healthcare efficiency and accessibility.

Worst medical care ever at this clinic

I wouldn't recommend this surgical practice under any circumstances. Their priority seems to be the surgery's interests, not patient care. Trying to communicate with your doctor is about as likely as finding a long-lost historical figure. The front desk and administrative personnel clearly learned customer service from a manual on how to be deliberately unhelpful. Their small pharmacy appears completely overwhelmed. It's reminiscent of a comedy sketch where a supposedly professional establishment can't manage even the most basic tasks due to their own incompetence.

Rude staff ignored me at reception

Terrible front desk staff who completely ignored my concerns, fixated on her computer instead of paying attention. She claimed I'd be assessed, but follow-up never happened, leaving me frustrated and unattended.

Caring doctor helped me through laryngitis

I reached out following a challenging bout with Laryngitis that had left me exhausted after a restless evening. Dr C Jackman approached my situation with a soothing, professional demeanor, thoroughly investigating potential solutions and genuinely hearing my concerns. I departed the medical practice feeling truly heard and cared for. An exceptional healthcare professional who demonstrates real empathy.

Pharmacy staff unhelpful during urgent med request

I called the pharmacy because I was out of my medication, and they informed me I had submitted a repeat prescription just yesterday, which requires a 3-day processing period. I explained that I only realized I was out of medication when I checked my cabinet and urgently needed it, apologizing for the oversight. The staff member was unhelpful and extremely discourteous during our interaction.

Friendly care at downtown clinic

Highly skilled and compassionate medical professionals who provide top-notch care and service.

Frustrating phone support with long wait times

The service is solid overall, but a particular staff member significantly undermines the experience. She seems overwhelmed by her responsibilities and, candidly, appears past her prime professionally. I'm consistently frustrated by her abrupt call terminations after lengthy wait times, and her communication skills seem notably inadequate. When I inquired about phone responsiveness, her excuse of being "on her own" raises serious questions about workplace management. Why would an organization keep someone who clearly struggles to perform effectively? These issues have definitely cost the service two stars in my rating.

Kind doctors during tough covid times

During my pregnancy amid the COVID-19 crisis, I have experienced absolutely exceptional support from this medical practice. The reception staff are consistently courteous, welcoming, and demonstrate genuine commitment to assisting patients. The doctors have been remarkably empathetic and thoroughly engaged with my care. Even considering the immense pressures of the past year, I've encountered zero difficulties in communicating with the surgery or accessing medical assistance. I am truly grateful and cannot speak highly enough about the quality of care provided. My sincere appreciation to the entire team.