Lydden Surgery

Mixed experience with medical practice and staff

The surgical procedure itself was fine, and scheduling appointments online was smooth However, the front desk staff member displays an unpleasant and dismissive attitude I'm uncertain why she becomes irritated when patients simply seek clarification She seems to carry herself with an air of superiority despite lacking genuine interpersonal skills If someone finds their work so disagreeable that they can't maintain basic courtesy, they should seek employment that minimizes customer interactions

Frustrating wait but helpful surgery response

On 21 January, I tried to schedule an appointment online due to increasingly severe back pain. To my frustration, I discovered online booking was no longer an option. I was directed to the triage system, where I submitted the required details. I received a prompt response indicating a clinician would contact me on 12 February. Given that my lower back pain was becoming increasingly unbearable, I attempted to phone the surgery to explore faster treatment options. After waiting as the first caller in the queue for 19 minutes, I ultimately gave up. I'm skeptical about whether the triage system is functioning effectively and hope someone at the surgery will address these concerns. Previously, I had always found Lydden surgery to be exceptional. UPDATE 22nd January Following my initial review, the surgery reached out to me and arranged a doctor's appointment. I was genuinely appreciative of this gesture and have consequently adjusted my rating.

Exceptional healthcare for my growing family

We've been patients at this medical practice for three years, starting when our first child was born and now with two children. Securing appointments for my kids has never been an issue, especially for my son who has experienced significant respiratory challenges with asthma and viral wheeze. The practice has consistently accommodated our urgent medical needs, providing same-day consultations whenever required. Every staff member, from the general practitioners to the nurses and reception team, demonstrates exceptional warmth and professionalism. We consider ourselves fortunate to be registered with this outstanding healthcare provider at Lydden.

Exceptional care at medical practice

From the moment I arrived for my initial visit, I was thoroughly delighted. The entire medical staff—from the front desk personnel to the nursing team and physician—demonstrated exceptional professionalism and warmth, exceeding all my expectations.

Can no longer recommend

Didn't feel there was much professionalism left at this practice, unfortunately. Can no longer recommend any of the GPs there. I don't know why they have let it slip in this way. A real shame as they did well throughout the pandemic, but now there seems to be such a lackadaisical laid back approach to things, which doesn't leave you feeling very confident in them, unfortunately.

Disappointing decline from once great service

Regrettably, their quality has been declining significantly, which is truly disappointing, given their previous reputation for excellence and dependability. With a heavy heart, I must now advise against using their services.

Faultless Practice

Very single member of staff was truly fantastic, faultless.

Dedicated staff shine despite systemic challenges

Haven't experienced any letdowns so far, and if issues arise, I won't blame the hardworking employees. The real problem lies with a bureaucratic system designed by governmental policies that create inherent limitations.

Smooth sailing at this medical office

Efficiently managed medical facility with a smooth, professional operational approach.

Fantastic customer service that never disappoints

Consistently delivering courteous, competent, and prompt assistance. Much appreciated.

Exceptional medical care from compassionate surgery team

Exceptional attention and compassion demonstrated by the entire medical team, with Dr. Sara Nasir standing out in particular. The standard of care provided was absolutely impeccable, and I am profoundly appreciative of their outstanding service. Truly remarkable experience.

Exceptional service with a caring professional touch

Excellent training session. Prompt communication, comprehensive methodology. Courteous and competent staff. Appreciate the service.

Lifesaver doctor amid terrible medical practice

Among the medical practitioners at this clinic, only one GP stands out as exceptional. Dr. Kingston (or something close to that) is truly remarkable, while the others are completely subpar. Phone calls go unanswered, and the dispensary staff are dismissive and uncooperative. The reception area has perhaps one pleasant employee, but the rest are irritable and utterly unhelpful!!! Attempting to resolve infant allergy milk issues is an exercise in extreme frustration!!! Avoid this practice if you require any prompt medical assistance !!!!

Terrible customer service leads to healthcare frustration

Attempted to contact healthcare provider for guidance on whether medical consultation was necessary or if self-treatment was appropriate. Wasted quarter of an hour listening to repeated assurances of being first in line, only to be met with endless ringing and no response, ultimately forcing me to hang up. Is it surprising that patients resort to emergency department walk-ins under such circumstances?

Frustrating healthcare with endless waiting and delays

Getting an appointment here is a never-ending wait, and it seems like they're still operating under outdated pandemic protocols. The prescription process is frustratingly inconsistent, often stalling because the doctor's desk is cluttered with pending requests. Despite their supposed 3-day turnaround promise, I frequently find myself running out of medication before the prescription is actually ready.

Friendly and supportive customer service experience

The employees were incredibly supportive and went out of their way to assist me.

Frustrating healthcare access with endless appointment hurdles

Getting medical attention here is incredibly frustrating. You first have to navigate through the receptionist's screening process just to secure an initial telephone consultation. Depending on how they categorize your situation, you might wait anywhere from 5 days to several weeks for an appointment!

Exceptional service and quick medical support team

Responsive and supportive front desk team, swift and efficient communication that led to both a telephone and face-to-face consultation within a day. Impressive service - though I'd prefer not to need their assistance too frequently :-))

Compassionate doctors making our local surgery shine

At our medical practice, the physicians Fordham, Kingston, and Nasir truly exemplify compassionate and dedicated healthcare professionals. Their commitment to patient care is remarkable, and I sincerely hope they continue to serve our community. These doctors are a tremendous asset who reflect the highest standards of our surgery's medical team.

Amazing service from caring medical professionals

Absolutely the most exceptional general practice I've encountered. Every single staff member, from healthcare professionals to administrative personnel, demonstrates incredible kindness and support. We patients are truly fortunate to have such a remarkable healthcare team. My sincere gratitude to everyone involved.