Lynwood Medical Centre

Booking mix-up left me waiting pointlessly

I had a frustrating experience at this clinic in Romford. When I called to arrange an in-person appointment, I attended only to discover that a phone consultation had been booked instead. After waiting 40 minutes and speaking with reception staff about the error, I was simply told that unfortunately these things do happen. The management response felt dismissive and unhelpful, and I felt the situation was not handled appropriately. I noticed that another patient who arrived with a child seemed to receive a booking within 30 minutes, whereas I had needed to make multiple calls just to clarify that my appointment had been arranged online rather than in person. I am very disappointed with the service I received, the attitude of staff, and the overall management of the clinic. I have decided to transfer my care elsewhere and would not recommend this practice to others based on my experience.

Helpful staff made the appointment easy

Excellent surgery with a genuinely supportive team. Much appreciated!

Phone receptionist was dismissive and made me feel unwelcome

I called the reception team today and found their manner to be quite rude and unprofessional. Their behaviour felt dismissive, and I was left with the impression that I was being treated unfairly. This experience fell well below acceptable customer service standards and made me feel uncomfortable and disrespected. THIS IS UNACCEPTABLE

Thorough appointment with attentive listening

I saw a new clinician today who was excellent. They were very thorough in their approach and made it easy to communicate during the appointment.

Helpful staff who actually listen

The medical team and front desk personnel were genuinely supportive and beneficial.

Staff explained things clearly and listened well

An excellent medical practice. The team demonstrated courtesy and support throughout my visit, and the clinician proved both well-informed and patient in providing clear explanations of matters discussed. I would happily suggest this surgery to others.

regularly forgotten medication & rude staff

What the difference between god and a receptionists? God doesn't think hes a receptionist.

Reception staff put me at ease immediately

I had a very positive experience at this GP surgery. From my first interaction, the reception team were courteous, efficient, and supportive, which immediately put me at ease. The clinician was professional, attentive, and genuinely caring. They took the time to listen to my concerns, explained everything clearly, and ensured I felt comfortable and well-informed throughout the appointment. It's clear that this is a well-run practice with a strong focus on patient care. I'm very grateful for the support I received and would confidently recommend this surgery to others.

Admin staff made the whole process smooth

Had a wonderful experience at this GP practice. The reception team were welcoming, supportive, and ensured the appointment process went without any issues. The clinician was compassionate, gave me their full attention, and took care to communicate in a way I could understand. I felt valued and looked after. Would definitely recommend to others.

Quick appointment booking and helpful staff

Really enjoyed the experience at this practice. The team were extremely supportive and the appointment was handled efficiently.

Kind staff made the visit pleasant

Excellent care provided by a very compassionate and friendly team!

Friendly staff who actually listen to you

Excellent medical practice with a consistently welcoming and supportive atmosphere. The clinical staff, nursing team, and administrative personnel demonstrate genuine friendliness, helpfulness, and professionalism at every interaction. I always feel valued and that my concerns are properly heard. The appointment booking process is straightforward and convenient, and the overall standard of care remains reliably high. Much appreciated for the quality of service provided.

Quick appointment booking and helpful reception staff

I experienced a very quick and efficient response at the medical centre. The reception staff and practice management team were very helpful. Many thanks.

Helpful support when we needed it most

The healthcare provider was extremely helpful in addressing our concern at a particularly opportune moment. We are very grateful for the support provided by the team.

Friendly staff made me feel genuinely heard

The team members were approachable and well-organised, establishing a pleasant and inviting environment. The clinician was responsive, comprehensive in their approach, and made effort to discuss all of my questions and worries. The premises were hygienic and properly looked after. In summary, I would strongly suggest this practice based on their professional standards and dedication to looking after patients.

Receptionists were dismissive and unhelpful

The reception staff were unhelpful and their manner was disappointing.

Felt genuinely listened to at every visit

I'm registered with my local medical centre and I can confidently say the service has always been excellent. The clinical staff, nursing team, and reception staff are all professional, kind, and genuinely caring. Appointments are well-managed, and I always feel listened to and supported. The practice goes the extra mile to help patients, and I truly appreciate the efficient care and positive atmosphere every time I visit. Highly recommended!

Receptionists made booking appointments straightforward

I have multiple health concerns and without this practice, managing my wellbeing would be considerably more challenging. The reception team demonstrates genuine helpfulness and support. The clinical staff provide excellent care and expertise. Regarding appointment availability, I have consistently been able to secure slots within a reasonable timeframe, and urgent matters are accommodated promptly when contacted at appropriate times. Calling at the right moment tends to yield positive results. I am satisfied with my choice to remain with this practice.

Polite staff made repeated visits easier

It's not always enjoyable to visit the surgery, but the team there has provided me with care over quite some time and I've consistently been treated with courtesy and friendliness.

Staff weren't willing to listen to concerns

The staff members were unhelpful and dismissive. They did not take the time to properly address my concerns during my visit.