Lynwood Medical Centre

Supportive placement experience with encouraging staff

I have completed multiple medical placements at this practice and found the team to be both helpful and motivating throughout my time there.

Friendly staff made me feel welcome

The team here was genuinely pleasant and approachable.

Friendly reception staff made me feel welcome

The reception staff and clinical team created a warm and welcoming atmosphere. They demonstrated genuine care and patience throughout my visit.

Friendly team took time to listen

I spent considerable time at the practice and received substantial assistance and support from all the healthcare professionals I encountered. The environment was welcoming and the staff demonstrated a genuine commitment to helping patients.

Welcoming placement with attentive staff and patients

I was a student here during my first year GP placement. I thoroughly enjoyed my experience at this practice. The staff were very friendly and welcoming and went out of their way to make our placement enjoyable. Every patient we spoke to felt very well looked after and also enjoyed their time and experience here. Staff members also feel at home working here. This medical centre is an ideal family GP practice and I would highly recommend it to any students, employees or patients.

Reception team made me feel genuinely cared for

The reception staff provided excellent service and the clinical team demonstrated genuine care and attentiveness. The practice leadership showed considerable kindness and compassion, managing both staff welfare and patient care effectively.

Staff made me feel genuinely welcome

The team here was wonderfully welcoming and approachable!

Friendly reception made the visit pleasant

Positive experience overall

Hard to book appointments when you're well

Poor experience for patients without significant ongoing health conditions. Appointment availability is very limited, with waits exceeding a week and often not with a preferred clinician. Reception staff interactions felt dismissive and unhelpful. This situation has had a negative impact on my wellbeing.

Removed from list for moving locally

Was removed from the patient list due to relocating a short distance within the local area. Very disappointed with this decision.

Felt listened to and thoroughly explained

I would be very reluctant to entrust my care to anyone else. The clinician explains things in a clear and patient manner. I have complete confidence in the medical professionals at this practice and would recommend this medical centre without hesitation.

Grateful for swift action and hospital referral

I would like to express my gratitude to the clinician who saw me after their scheduled appointments had concluded. They promptly referred me to the emergency department, where I was subsequently admitted for inpatient care.

Receptionist and GP went the extra mile

My recent visit to this surgery was excellent. The reception staff and clinician were both outstanding, demonstrating genuine helpfulness and understanding while going above and beyond. The team consistently maintains a polite and supportive approach to patient care. They handle every request with a caring attitude and never seem to view anything as an inconvenience. I feel fortunate to be under their care.

Reception dismissed concerns without proper escalation

I would not recommend attending this practice. I felt that a clinician at this surgery dismissed my concerns and did not take my account seriously. When I raised a complaint with reception staff, I felt they were dismissive and unhelpful in response. I requested an appointment with a different clinician, but I sensed that reception had communicated their perspective beforehand, which affected how I was subsequently treated during the consultation. Eventually, I received a diagnosis relating to an immune-related condition, which felt quite different from the dismissive approach I had experienced earlier in my care journey. However, I found myself being referred between different services and back to the practice repeatedly, creating a frustrating cycle that did not feel resolved.

Reception staff cut me off mid-conversation

This practice has been frustrating to deal with. On two separate occasions, I have had to follow up on repeat medication that was sent to an incorrect pharmacy instead of my usual one. When I raised this concern, I was told that I must have requested this change myself. The receptionist I spoke with today was dismissive and unhelpful. When I tried to ask why the prescription had gone to the wrong location, they interrupted me and refused to assist, telling me to call back and speak to someone else. I would not recommend this surgery based on my experience.

Helpful staff who actually listen to you

This medical practice has been excellent and dependable throughout my experience with them. The team consistently provides helpful support and guidance in a manner that feels thorough and considerate.

Patient and understanding approach to care

The clinician I saw was amazing, very patient and extremely professional and understanding! What an asset to the medical centre team.

Felt genuinely listened to at appointment

Absolutely Excellent

Happy with the service received

I am satisfied with the care provided by this general practice.

Reception staff smoking outside surgery disappoints

It was disappointing to arrive at the surgery feeling unwell and then observe a member of the reception staff smoking outside the building, which seemed inconsistent with the values expected of NHS healthcare workers.