Lynwood Medical Centre

Receptionists dismissive when raising concerns

The quality of any service ultimately depends on the people delivering it, whether that's positive or negative. In my experience, many of the staff members I've encountered, particularly those in administrative roles, have come across as dismissive and somewhat condescending. When issues have arisen with procedures and I've attempted to provide feedback, I've felt blamed for the problems rather than heard. Having worked within the NHS myself, I recognise that this type of organisational culture unfortunately appears to be fairly widespread. I've also noticed there seem to be multiple online accounts associated with this practice showing different ratings, which I find rather unclear and unhelpful.

Reception staff don't listen to appointment urgency

Some of the reception team members seem quite detached and don't appear to take time to understand the reason for your call or how urgent your appointment might be. The practice also acted quite swiftly in issuing a warning letter following a missed call, despite my explanation that my phone was blocking withheld numbers. I asked for this letter to be removed from my records, but after five months I still haven't received confirmation that this has been actioned. That said, the nursing and clinical staff are excellent. It's unfortunate that the overall administration and management of the practice doesn't match the quality of the clinical care provided.

Surgery refuses basic wound dressing service

I have been informed that I need to attend an external clinic on a daily basis for wound care management, despite being told that the surgery receives funding to provide this service. It seems inconvenient that this treatment cannot be delivered at the practice itself, and I question whether resources might be better allocated to patient services rather than facility improvements.

Online booking would make appointments far easier

Online appointment booking would make the process much more convenient. My previous practice offered this service and it was considerably easier to use. I could submit details about my health concerns along with my availability, and they would respond within two days. At this practice, I experienced significant delays in securing an appointment, taking roughly a month to find a suitable slot. With university commitments, finding times that work is challenging, and I'm often advised to ring back the following week. The practice doesn't confirm appointments by phone, which creates uncertainty. This is particularly frustrating when trying to reach reception, as there can be lengthy queues, especially during early morning slots when many people are calling.

Registration process delayed by poor phone availability

I was disappointed by the registration process, which took two weeks to complete after submitting the necessary paperwork. On multiple occasions when I called to follow up, the staff member responsible for new patient registrations was unavailable. I was hoping to arrange my initial vaccination appointment, but no one reached out to facilitate this. Based on what I've observed from other local practices and their reviews, the options available seem fairly similar, so I felt I had limited alternatives.

Reception staff could be more helpful

The receptionist at the front desk was unhelpful and displayed a rude manner. I found the interaction frustrating and would not wish this experience on others. This is not the first time I have encountered this issue with this particular staff member, and I felt compelled to share my feedback after multiple negative encounters.

Friendly reception staff and welcoming practice

Excellent care and service provided by the entire team at this medical centre. The reception staff consistently offer a warm welcome and helpful assistance, whether visiting in person or calling ahead. The facility has a pleasant appearance following recent improvements to the premises.

Reception staff weren't very welcoming

The staff were not particularly welcoming, and the overall service experience fell short of expectations.

Helpful staff made the visit worthwhile

Excellent visit with a supportive team.

Staff didn't listen to my concerns properly

It has been disappointing to be a patient at this practice. On several occasions, concerns were raised regarding my health and that of my family members, yet there appeared to be limited engagement or attentiveness to these worries. As a result, I have sought private healthcare for myself and my children. Attempting to book appointments through available channels has proven difficult, whether calling in the morning or afternoon. I have found myself wishing there were alternatives to relying on NHS services, as I have had to fund private treatment out of pocket. I recently underwent a significant procedure privately at considerable personal expense, as no support was forthcoming through the practice. Additionally, I have been waiting an extended period for a particular therapy service without resolution. Overall, my experience with this practice has been deeply unsatisfactory and has left me feeling let down by the system.

Receptionists unhelpful with prescription paperwork requests

Extremely poor service experience. The practice was unwilling to provide written documentation when requested for prescription purposes before work. The staff came across as dismissive, inattentive and discourteous. There appeared to be little regard for patients' circumstances or convenience. If lower ratings were available, I would use them. Additionally, the opening hours listed on Google do not match the actual times, which resulted in an unnecessary visit due to this discrepancy. The reception team would benefit from customer service training.

Reception refused help during medical emergency

I was deeply concerned to learn about a distressing situation involving a relative who reported that when assistance was requested following a serious incident near the medical centre, the response received was that staff were unavailable at that time, and no help was provided.

Reception staff could improve their approach

It's unfortunate that lower ratings aren't available as an option. The front desk team could benefit from improving their approach to patient interactions and being more flexible in their responses. There seem to be recurring difficulties with how the reception area operates.

Receptionists wouldn't book me an appointment

I found this practice to be extremely disappointing. Over a two-year period, I was only able to secure one appointment, which was with a staff member who I felt was discourteous. On multiple occasions, I experienced what I perceived as unhelpful responses when attempting to book appointments through reception. I have serious concerns about the quality of service provided at this surgery and feel the standard of care falls well short of what should be expected. My overall experience has been deeply unsatisfactory.

Couldn't get urgent appointment slots

The practice consistently appears to have limited appointment availability, including for urgent matters. The reception staff interactions were not pleasant.

Receptionists were helpful and welcoming

I have not personally experienced any problems with this practice and am therefore taken aback by the volume of unfavourable feedback. The reception staff have consistently been pleasant and accommodating.

Quick appointment and welcoming new premises

Excellent improvement! Both the facilities and the care provided have transformed significantly. The front desk team are exceptionally supportive and accommodating. I was able to secure an appointment very quickly. The clinician was considerate and engaged throughout my visit. The surgery itself is immaculate, spacious and has a welcoming atmosphere.

Practitioner listened and provided helpful support numbers

I attended an appointment at this practice recently to discuss mental health support. Having previously accessed mental health services on an intermittent basis, I was uncertain about what this experience might be like. My previous encounters had been mixed—some staff were supportive, whilst others came across as unhelpful or indifferent. This practice was different. The practitioner I saw demonstrated genuine compassion, patience and empathy throughout our consultation, which contrasted positively with my earlier experiences elsewhere. They provided me with a list of contact numbers for times when I might be struggling, something I had not received previously. This resource has proven invaluable; whenever I'm having a difficult evening, I can reach out and speak with someone, and the support I receive makes a meaningful difference within a short space of time. I would recommend this practice to others.

Friendly reception and quick appointment booking

Positive experience overall

Friendly reception and helpful support

Satisfied with the care received. Much appreciated.