Maghull Family Surgery

Friendly and helpful reception staff

A capable group of professionals at this practice.

Unhelpful reception staff and long waits

I would not recommend this practice. Consider looking for alternative healthcare providers.

Impossible to book an appointment here

Getting an appointment here feels like a game of chance. The reception team appeared indifferent and dismissive during phone interactions, which came after an extended wait in the queue from opening time. The practice readily directs patients to alternative services that are already operating at capacity.

Appointment didn't resolve my issue

The appointment did not resolve my concern.

Staff went above and beyond to help

Excellent team members who are consistently helpful and willing to go the extra mile.

Friendly reception staff made all the difference

Excellent team with a welcoming and approachable manner.

Moved without notice, long wait to return

I attended to request an appointment but was informed that I had been transferred to a different practice. Despite my last visit being considerably longer ago, I was told the transfer had occurred shortly before I made contact. Following this transfer, I was advised that I would need to wait several months before I could return to the original practice.

Reception team sorted appointments without fuss

The family surgery has always provided me with excellent care. The staff have consistently gone out of their way to help, and the reception team ensured I received the appointments I needed without any fuss. The clinician I saw took genuine time to listen to my health concerns and provided thoughtful, effective treatment. I felt I received the best possible care and would not hesitate to recommend this surgery to others. The entire team demonstrates real professionalism and dedication to their work.

Reception staff were genuinely helpful and kind

I have consistently had positive experiences at this practice. The reception team has always been accommodating and supportive, while the clinical staff have provided excellent care throughout my visits. I acknowledge that obtaining early morning appointments can be challenging, though this appears to be a broader issue related to increased local demand rather than a reflection of the practice's performance.

Complaint ignored after submitting written letter

I attempted to lodge a complaint and was informed that written submissions were required. I submitted a letter in person but received no response. I subsequently arranged an appointment, which has been scheduled as a telephone consultation approximately a month away.

Prompt appointments and helpful advice given

I have consistently had a positive experience with this practice. I am regularly able to see someone or receive a telephone consultation either on the same day or within the week. I am aware that other surgeries have much longer waiting times to speak with a clinician. The guidance I have received has always been satisfactory. I appreciate the service provided.

Surgery handled my referral smoothly and efficiently

I would just like to thank everyone at the surgery who have been amazing throughout the pandemic. I was even referred to a private hospital to have a procedure carried out, and it was all arranged efficiently with a couple of phone calls and some documentation shared with the clinical team.

Struggled to get through on the phone

It proved challenging to reach the practice directly, as the telephone lines appeared unavailable during the stated opening times.

Unwanted texts and unhelpful phone response

This practice continues to send text messages about scheduling appointments for a medical procedure, but there is no option to reply to these messages to decline them. When I called the surgery to request that these texts stop, I was informed that this was not possible and was instead instructed to submit a written request. The staff member I spoke with was not particularly friendly or accommodating during this interaction.

Removed from practice without any explanation

I was removed from this practice's patient list without any prior notification or discussion, which I found to be handled in an unprofessional manner. Additionally, I experienced what I perceived to be an unhelpful attitude from the reception staff during my time as a patient.

Receptionist's attitude made booking difficult

The receptionist's manner was quite unfriendly and their attitude made it difficult to progress with my visit.

Receptionist was dismissive and unhelpful

The receptionist's manner was quite discourteous.

Reception staff unhelpful and dismissive throughout

The practice came across as disorganised and unhelpful. There appeared to be limited staff availability for managing communications, and the overall approach seemed to prioritise avoiding assistance rather than providing it.

Difficult to get through on the phone

This GP practice did not meet my expectations and I would not recommend registering there.

Staff were rude and appointments ran late

The experience at this practice was disappointing. The staff came across as unwelcoming, and appointments consistently ran behind schedule. During consultations, there was a sense that concerns were not being fully heard, with interactions feeling rushed and brief.