Mallard Medical Practice

Attentive and understanding during consultations

The consultations here are consistently excellent, with staff who are very attentive and demonstrate a genuine understanding of patient concerns.

Doctors who actually listen to you

Excellent medical professionals

Staff were genuinely helpful and kind

The team here was wonderful and very supportive!

Felt listened to and genuinely reassured

Really positive experience at the practice. The clinician I saw genuinely helped to put my mind at ease with the concerns I had and was really informative. I felt listened to and supported throughout the appointment.

Felt genuinely heard at my appointment

I experience a sense of being heard and understood at this practice.

Same day appointment and felt properly listened to

I was able to secure an appointment the same day. The clinician was approachable and made an effort to hear my concerns.

Friendly staff made me feel heard

Extremely welcoming, courteous and very supportive.

Felt genuinely listened to during appointment

I had a GP appointment where the healthcare professional demonstrated attentiveness and offered assistance regarding my persistent health concern.

Helpful receptionist sorted everything quickly

The healthcare professional I saw was excellent and went the extra mile to assist me. They resolved my concerns effectively and thoroughly deserved the highest rating.

Staff worked together to listen and help

The team at this practice collaborates effectively to ensure patients receive comprehensive and attentive care.

Quick appointment booking with friendly staff

Contacted the practice to arrange an appointment and was able to secure one promptly. The team were pleasant and provided helpful assistance throughout the process.

Quick appointment booking made the difference

I was very pleased with how quickly I was able to see a clinician today. I have no complaints whatsoever about the service and care I received - it was well-organised, courteous and demonstrated a high level of professionalism throughout. I am very grateful.

Reception staff were dismissive and unhelpful

The service provided fell significantly short of expectations. The reception staff appeared to overstep their role and demonstrated a lack of professionalism and courtesy. The facility appears to have serious operational issues that warrant concern. Appointment availability seems problematic despite the practice not appearing to be at capacity. Overall, the experience was deeply disappointing.

Helpful nurse took time to listen

Excellent experience. I was very impressed with the nursing staff who were extremely helpful. They took time to address my questions and concerns. Thank you for the support provided.

Good service and felt listened to

Excellent experience, much appreciated

Efficient booking and quick appointment

Streamlined and well-organised service

Receptionists were abrupt and unhelpful

While I understand the pandemic has been challenging, I found the reception staff to be rather curt. The overall level of attentiveness at this practice feels lacking. The phone system has limited availability during midday hours, and when you do get through, you're directed to call back later in the afternoon for test results. Waiting times to see a GP can stretch to around a month. I would consider looking for an alternative practice.

Doctor didn't read my medical records

I have been attending this practice for many years and feel the standard of care has declined significantly. I recently completed a consultation with a clinician who appeared unfamiliar with my medical history, despite having access to my records. This experience has prompted me to lodge a formal complaint with the practice management team. It is concerning when healthcare professionals do not seem to review available information before appointments. Additionally, the lengthy waiting times to secure any form of appointment are frustrating and unsatisfactory.

Easier to book appointments now than before

Although there were understandably challenges with obtaining in-person appointments during the pandemic, this situation has improved significantly and I have experienced no difficulties securing appointments in recent weeks. I recently had blood work carried out by a newly qualified healthcare assistant who demonstrated politeness, helpfulness, and a high level of professionalism throughout the procedure.

Friendly staff made me feel welcome

The team here is welcoming and approachable. The clinical staff are excellent and the practice nurse is wonderful and courteous.