Mallard Medical Practice
Great! (44 reviews)
Great! (44 reviews)
Feedback reflects a mixed experience with notable contrasts in service quality across different areas of the practice. Clinical staff consistently receive positive recognition for their professionalism, attentiveness, and listening skills, with many patients reporting feeling heard and supported during consultations. Reception and administrative functions present a more variable picture, with some patients experiencing welcoming and helpful service, whilst others describe unprofessional conduct, dismissive attitudes, and communication barriers that hindered access to care.
Appointment availability emerges as a significant concern, with multiple patients reporting extreme difficulty securing appointments despite the practice not appearing to operate at full capacity. Waiting times for both appointments and test results are described as lengthy and frustrating. Some patients noted improvements in recent weeks, though this appears inconsistent. Reception staff performance varies considerably, ranging from exceptional patience and helpfulness to curt and unhelpful interactions, creating confusion about service standards.
Where the practice excels, patients highlight the welcoming environment, courteous communication, and genuine care demonstrated by clinical teams. Several patients specifically praised the organisation of services, continuity of care, and the responsiveness of staff when issues required escalation. However, concerns about inconsistent service standards, operational issues, and occasional lapses in clinical record management suggest the practice would benefit from greater consistency in how all staff engage with patients and manage access to services.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience with notable contrasts in service quality across different areas of the practice. Clinical staff consistently receive positive recognition for their professionalism, attentiveness, and listening skills, with many patients reporting feeling heard and supported during consultations. Reception and administrative functions present a more variable picture, with some patients experiencing welcoming and helpful service, whilst others describe unprofessional conduct, dismissive attitudes, and communication barriers that hindered access to care.
Appointment availability emerges as a significant concern, with multiple patients reporting extreme difficulty securing appointments despite the practice not appearing to operate at full capacity. Waiting times for both appointments and test results are described as lengthy and frustrating. Some patients noted improvements in recent weeks, though this appears inconsistent. Reception staff performance varies considerably, ranging from exceptional patience and helpfulness to curt and unhelpful interactions, creating confusion about service standards.
Where the practice excels, patients highlight the welcoming environment, courteous communication, and genuine care demonstrated by clinical teams. Several patients specifically praised the organisation of services, continuity of care, and the responsiveness of staff when issues required escalation. However, concerns about inconsistent service standards, operational issues, and occasional lapses in clinical record management suggest the practice would benefit from greater consistency in how all staff engage with patients and manage access to services.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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5* D.
4 years ago
Bad!
Reception staff blocked my progress repeatedly
The reception team frequently made errors with messages, which prevented the GPs from returning calls as expected. Attempts to escalate concerns through the practice management process were unsuccessful, and it felt as though the reception desk created barriers to resolving issues. Overall, there was a sense that concerns were not being taken seriously by the practice.
Emdawg J.
5 years ago
Bad!
Reception staff attitude made things worse
The practice has become increasingly unhelpful and frustrating. Previously, obtaining prescribed medications was straightforward, but in recent years there has been inconsistency in what is provided and when. I am dissatisfied with my current practice and plan to switch once circumstances allow. The experience is further hampered by unhelpful attitudes from non-clinical staff at reception.
Nina E.
7 years ago
Excellent!
Felt listened to and put at ease
One of the nursing staff members at the practice has a particularly warm and reassuring manner. Their calm approach was genuinely helpful during my visit, as they took time to listen carefully and engage in conversation, which helped me feel more relaxed and supported.
Cameron S.
7 years ago
Bad!
Impossible to book an appointment here
It is extremely difficult to secure an appointment as the surgery consistently appears to have no availability.