Malzeard Road Medical Practice

Refreshing alternative to disappointing medical centre

Significantly superior to Blenheim Medical Centre

Frustrating service with unhelpful and unresponsive receptionists

Whenever I attempt to contact a physician, the appointments are perpetually occupied, regardless of being second or third in the queue. Even if you ring twice weekly, they prevent you from consulting a doctor due to their strict policy limiting patient calls to once per week. I question: isn't it possible for someone to fall ill multiple times in seven days? Apparently, if you haven't called for half a year, everything is acceptable. The medical professionals themselves are excellent, but the front desk staff's communication is subpar - though not uniformly terrible. Some receptionists are more helpful than others. However, I cannot endorse this general practice.

Terrible service and zero availability for patients

Scheduling seems impossible, and their customer support is absolutely terrible. They provide zero assistance whatsoever. I strongly advise against choosing this surgical practice.

Compassionate care from amazing medical team

Every staff member is consistently friendly and incredibly supportive. The general practitioner, Doctor is extremely kind and courteous. The receptionist is always ready to assist me whenever I require help. May blessings be upon all the staff members and the doctor who have been so dedicated during these challenging pandemic times.

Exceptional service from caring and attentive staff

The front desk staff are incredibly accommodating and courteous. They consistently return calls and assisted me with all of my requirements. They even took the time to check on my well-being and are always readily available when I reach out. I would absolutely endorse this medical practice.

Exceptional healthcare with compassionate and attentive staff

The service here is exceptional, with staff demonstrating remarkable professionalism and expertise. The receptionist goes the extra mile to assist patients, consistently striving to enhance their service quality. When I urgently needed a pediatric appointment, they went out of their way to accommodate me despite a fully booked schedule. The doctors are incredibly thorough and attentive, giving patients' concerns their complete attention. I wholeheartedly endorse this practice and cannot recommend them highly enough.

Horrible service and zero patient compassion

They claim to start operations at 9, but I've been attempting to reach them since then, and their phone line remains unresponsive. I've dialed over 50 times, and they finally answered at 10:15 only to inform me they're completely reserved and advised me to try again tomorrow (a recurring response I've heard repeatedly). When I attempted to elaborate on my circumstances, they abruptly terminated the call... my child is unwell, and the staff demonstrates zero compassion! Absolutely the most terrible medical practice I've encountered!

Terrible service and endless prescription frustrations

Absolutely the worst medical clinic I've ever encountered. I'm desperate to find a new healthcare provider where I can actually receive my medication without endless delays and repeated phone calls. They've incorrectly prescribed my medication numerous times, despite me clearly explaining my specific requirements multiple times. So frustrating! 🤦🏻‍♀️

Terrible customer service and unhelpful reception staff

The reception staff's demeanor is incredibly unprofessional and unhelpful. Every time I attempt to schedule an appointment, they consistently give me the runaround, repeatedly telling me to call back at different times. When I call in the morning, they claim they're fully booked and suggest calling in the evening. When I call in the evening, they redirect me back to calling in the morning. This continuous cycle of evasion is frustrating, especially considering that individuals might be dealing with urgent medical concerns. Their apparent lack of empathy and commitment to customer service is deeply disappointing and unacceptable.

Terrible service and unprofessional medical staff nightmare

Steer clear of this medical practice at all costs If you care about your well-being The front desk staff are incredibly discourteous. They abruptly terminate calls when I begin to introduce myself, and occasionally disconnect before I can even start, sometimes feigning poor connection. Interestingly, when I respond with a few choice words, the line suddenly becomes crystal clear Moreover, I was assured I would receive my COVID and flu vaccinations last Friday, and I'm still waiting. I believe they made that promise merely to dismiss me ABSOLUTELY AVOID THIS MEDICAL PRACTICE IF YOU HAVE ANY CONCERN FOR YOUR HEALTH

Terrible service from heartless and unprofessional staff

The reception staff are completely incompetent. They display a total lack of basic human decency. Whenever I attempt to communicate, the receptionist seems eager to terminate the call, treating me with icy indifference. Anyone considering this medical procedure should steer clear without hesitation.

Exceptional healthcare with compassionate and attentive staff

Transferred from my previous healthcare provider in Stopsley Village, and the difference in care quality is truly remarkable. The team at Malzard demonstrates superior efficiency and empathy when addressing patient concerns.

Terrible service and wasted time at gp practice

Utterly worthless. I got an automated email instructing me to arrive at the clinic with identification after completing online registration. Upon reaching the entrance, an unidentified woman without a mask or any official credentials informed me that the email was automatically sent and due to COVID, they weren't admitting patients. I tried explaining that I had taken a day off work specifically for this appointment, but she was completely indifferent. I urgently need this GP registration for my son's school enrollment, and this incompetent medical practice with its useless employees—who undoubtedly cost taxpayers a fortune—have wasted my time, money, and patience. They're conveniently using COVID as an excuse for their total lack of professionalism.

Fantastic surgical care with friendly and attentive staff

Highly recommend this medical facility due to the exceptional staff, including both the welcoming receptionist and attentive doctors who provide excellent support during urgent medical needs and seamless referrals for additional examinations.

Exceptional gp care with thorough and helpful consultation

Extremely competent healthcare experience, with immediate appointment availability. The physician conducted a thorough and informative consultation, comprehensively explaining the medical condition, its underlying factors, potential risks, and preventative strategies. After the detailed discussion, the doctor promptly issued a prescription for the appropriate medication.

Caring doctors saved my mother's health

Recently enrolled my aging mother at this practice. Every staff member demonstrates professionalism and expertise. The physician is particularly outstanding, identifying medical issues that were overlooked by her previous doctor. I deeply regret not choosing this clinic earlier.

Terrible service and unprofessional staff nightmare

If possible, I'd rate this place zero stars. The reception staff lack professionalism and frequently display rudeness. Despite multiple booking attempts, they failed to properly log my reservations in their system, resulting in wasted time and unnecessary expenses on my part.