Manchester Road Surgery

Compassionate care that goes above and beyond

An exceptional medical center that truly stands out. Our family has been registered here for decades, consistently encountering incredibly caring healthcare professionals across all departments. The staff's commitment to patient support is remarkable. This was especially evident when my aging mother recently suffered an accident. The practice promptly dispatched emergency medical personnel and subsequently managed her follow-up care and medication needs with utmost efficiency. It's a superb healthcare facility where we feel genuinely fortunate to receive treatment.

Terrible healthcare experience with unprofessional medical staff

We arrived at this medical practice with optimistic expectations, but our experience has been a letdown from the start. It's far from comforting when the physician resorts to searching symptoms on their mobile device. We've encountered issues with prescription processing, and spending an hour on hold at the top of the phone queue yielded no response. When we visited in person, the dismissive and discourteous behavior of the two young receptionists was the ultimate deal-breaker. This appears to be a low-quality healthcare provider offering substandard service, leaving us with no alternative but to seek care elsewhere. Our disappointment is profound.

Amazing care at an unbelievable price

Absolutely amazed by the incredible level of care provided during this surgical procedure. The team's dedication and attention to detail far exceeded my expectations.

Terrible service and unprofessional medical staff nightmare

This medical procedure is utterly shameful. The receptionist was extremely unpleasant, falsely claiming I hadn't submitted my prescription request when I clearly had. Both the nurse and Dr. Cox were pushing to administer a nasal flu vaccine to my 21-year-old autistic son, despite it being inappropriate and only recommended for individuals up to 17 years old.

Worst customer service ever, totally unprofessional nightmare

Waited an entire hour as the first caller in line, only to have the representative immediately hang up after picking up. Absolutely enraged.

Worst service ever, phone always conveniently busy

This service consistently keeps the communication line unavailable, feigning engagement with calls while actually rendering the phone completely unusable.

Terrible healthcare service with unhelpful staff

Absolutely appalled by the treatment at this medical practice. The front desk staff display terrible attitudes. I attempted to resolve my appointment issue in person, fully aware that telephone booking is futile, but was instructed to call instead. Upon phoning, I was abruptly disconnected. With multiple critical health concerns requiring attention, I strongly advise avoiding this facility as they demonstrate zero commitment to patient care.

Terrible service and medication management nightmare

Completely frustrated with this medical practice right now. Dr. Muhammad claims he's managing my medication and will send it to the pharmacy, telling me to wait 48 hours to pick it up. When I go to collect the new tablets, I'm informed that nothing has been sent electronically to the doctors. The young receptionist is utterly unhelpful and promises to call me back, but I'm still waiting. This whole experience feels like a complete mockery, playing games with patients' health and medication needs.

Terrible healthcare experience at local medical practice

Terrible handling of patient care at this medical practice. Prescription issues left unresolved and test results never followed through. Patient accounts arbitrarily terminated based on unsubstantiated claims of relocation. Digital NHS access is extremely difficult and frustrating. In summary, an extremely inefficient and disorganized healthcare facility.

Friendly doctors make healing a pleasant experience

Courteous and easy to interact with. Doctors are exceptional.

Rude receptionist ruins healthcare experience

Completely overbearing front desk staff... her attitude is unbelievable... interrogating me about my medical consultation... totally disregarding basic privacy protocols and patient rights.

Exceptional doctor who made my day better

I recently had an appointment with Dr. Napier, and I must say, she is absolutely fantastic! From the moment I walked in as a new patient, her demeanor was incredibly friendly and inviting. She was incredibly attentive, comprehensive in her examination, and truly listened to my concerns. The cherry on top? I managed to secure an appointment on the very same day - I was so surprised, I nearly toppled out of my chair! I wholeheartedly recommend her services. The only minor drawback is that the reception staff could benefit from being a bit more cheerful 😬

Friendly and supportive medical practice for new patients

I was directed to this medical practice by my partner Tracy A. As a new patient, I find the doctors' clinic incredibly warm and accommodating. They have been extremely understanding and supportive, particularly in helping me manage my heart medication. The receptionist was especially helpful during my initial registration. My sincere appreciation to the entire team.

Amazing care for my health needs

I'm really impressed with this medical practice. The front desk staff are incredibly friendly, particularly when helping me during phone calls during my asthma flare-ups - I've always managed to secure an appointment. They've also been supportive regarding my mental health needs. The asthma nurse was especially accommodating, even fitting me in after a chance encounter in the hallway. The doctors are wonderful and went out of their way to help my friend Tommy G. become a new patient. Absolutely deserving of a perfect rating.

Terrible customer service from unprofessional front desk staff

I'm utterly appalled by the reception team's abysmal customer service. Upon reaching the front desk today, I was met with hostile stares that suggested I was interrupting their unprofessional gossip session, where they were openly criticizing their coworkers. The receptionist addressed me in a condescending manner, almost interrogating me about the purpose of my earlier appointment request, making me feel uncomfortable and pressured to divulge personal information that should remain private. Frankly, it's clear these receptionists desperately need additional training to understand the basics of respectful and courteous customer interaction.

Compassionate care restores my faith in healthcare

The staff here are exceptional. I've been through a tough period and left my previous practice after three decades due to a sudden decline in care quality (at Holes Lane), and I was anxious about switching providers with my complex medical history. However, the doctors here seem to have known me for ages and are consistently available whenever I need assistance. I'm currently in the process of multiple medical procedures, and they've been incredibly swift in gathering all my scattered medical information from Warrington and Liverpool hospitals, ensuring everything is properly coordinated. Recently, my mental health challenges resurfaced, and impressively, within just 24 hours, they comprehensively reviewed and adjusted my medication. They also provided excellent guidance about support resources and available NHS services.

Terrible doctor service puts my health at risk

Switched to this medical practice expecting better care, but I'm back to desperately borrowing inhalers because they refuse to schedule appointments. As a high-risk asthma patient, I shouldn't be forced into such a precarious situation where I'm relying on borrowed medication just to breathe.

Great service with compassionate and helpful doctors

The reception staff are largely excellent, with just one exception, and they consistently go above and beyond to accommodate patients and provide assistance. Several of the physicians are equally impressive, demonstrating both kindness and expertise. Dr. Dixon stands out as an exceptional general practitioner - truly the best I've encountered - and I'm disappointed that I'm uncertain about her current practice location. However, Dr. Harde and Dr. Stubbs are equally commendable professionals who maintain the same high standard of care.

Incompetent healthcare leaves patient frustrated and confused

The practice management is utterly incompetent... the staff are completely disorganized and lack any semblance of coordination. They can't even handle a simple prescription correctly. I was directly assured during an in-person conversation that I would not require a medication review, yet when I received my prescription, I was given only HALF my typical dosage. It's completely unacceptable...

Fantastic care with one receptionist hiccup

Every aspect is truly exceptional, with the medical professionals being particularly outstanding. The sole drawback is that one of the front desk staff members displays a rather unpleasant attitude.