Manor House Surgery

Brilliant Experience

I recently went for a blood test and usually my veins do not behave and it takes ages to get the blood and several attempts. Not on this occasion though, Lucy took my blood first time with ease. Not a single bruise or mark left. Will make sure I remember her name for next time.

Quick Lunch Stop with Awesome Driver

Major Props to Guy Wilkinson, Absolute Legend

Compassionate Doctors Who Truly Care

I'd wholeheartedly endorse Manor House without hesitation - they've truly been exceptional. I'm consistently seen promptly and my concerns are efficiently addressed. Dr Moore and Dr Dubridge are simply outstanding physicians. Having battled mental health challenges and various medical issues, I can't imagine where I'd be without their incredible support. The Hadfield reception staff are consistently warm and accommodating, and the healthcare assistants are equally delightful. I wouldn't consider seeking medical care anywhere else ❤️

Quick and Smooth Surgery Registration Process

Just yesterday, I completed an online surgery registration that was processed incredibly quickly - within two hours, I was fully registered, assessed, and scheduled for an appointment. The Practice Paramedic was outstanding, and the entire process moved smoothly and efficiently. I was genuinely impressed by how seamlessly the experience unfolded, particularly with how well the NHS digital platforms and systems now collaborate and integrate.

Quick response and prescription at Manor House Surgery

Exceptional care from Manor House Surgery today. The online triage form was straightforward and user-friendly, and I received a swift response along with my prescription in just 5 minutes. Truly remarkable service! Throughout my interactions with this medical practice, I've consistently been impressed, and I wholeheartedly endorse them to anyone seeking reliable healthcare.

Impossible to Get a Doctor's Appointment

Extremely disappointing service. Impossible to secure a timely consultation, even for pressing medical concerns, with staff simply redirecting patients to walk-in facilities instead of providing proper care.

Waited Over 30 Minutes for a Blood Test

After previously utilizing their online triage service, which worked reasonably well, I attended an in-person consultation for a straightforward blood test today. My appointment was scheduled for 1:30 PM, but by 2:00 PM I was thoroughly frustrated - it's not as if I don't have professional commitments. When I approached reception, they explained that their computer systems had just crashed, leaving staff uncertain about patient schedules. If the systems had only just failed, why had I been waiting over 30 minutes for such a simple appointment?? I can tolerate a minor delay, but being kept waiting for more than half an hour is completely unacceptable. The clinic sends persistent reminders to patients about punctuality, yet they themselves cannot manage their own appointment timelines or maintain functional technology. This experience epitomizes the current state of dysfunction within the NHS.

Terrible clinic with useless appointment system

Medical staff lacking empathy, receptionists behaving like aggressive gatekeepers who can't even schedule appointments correctly. Their administrative skills are so poor they struggle with basic calendar management. Critical forms shut down early in the day, and patients are then redirected to walk-in centers. The entire practice seems utterly pointless - what's the purpose of being registered with a healthcare provider if accessing care is this complicated? The whole operation is a complete disappointment and frankly ridiculous.

Quick Help When I Needed It

Swift and efficient handling of initial assessment paperwork

Pam's Quick and Helpful Appointments

Pam has graciously accommodated me with last-minute appointments to address contraceptive needs and women's health concerns. Her consistently supportive approach and expertise make her an invaluable member of the medical team. I truly appreciate her dedication and assistance!

Great Consultation

Excellent treatment and consultation by Macaulay and Lucy. Very professional and friendly persons. Many thanks. Dave W.

Quick and Friendly Morning Appointment

Recently visited this location for an appointment. The personnel are incredibly cordial and hospitable. Despite arriving ahead of schedule because of inclement weather, they accommodated me immediately. Abundant parking facilities are available. Extremely convenient to access. Conveniently situated near the downtown area with proximity to public transportation routes. The reception area is spacious, offering numerous comfortable seating options.

Pam Helped Me Through My Toughest Times

I've been seeing Pam for some time now regarding my mental health and various challenges, and she truly is exceptional. She's been more supportive than anyone else in helping me reach my current state. Pam has consistently provided reassurance in numerous aspects of my life, and I'm incredibly thankful for her! No task or concern is ever too difficult for her to handle. Manor House is fortunate to have such a remarkable professional on their team - she's truly unique! Additionally, the reception staff are wonderful, and Debbie in the prescription department is equally delightful!

Quick and Caring NHS Practice

Despite the frequent criticism surrounding the NHS, I'd like to highlight the exceptional efficiency and care demonstrated by this particular medical practice. Their communication is seamless, and they consistently provide prompt responses to digital inquiries.

Quick and Caring Service at Manor House Surgery

I'm truly amazed by the efficient Triage process at Manor House Surgery. The ability to book an appointment and select my preferred Doctor was fantastic. When I required a second consultation the next day, a receptionist contacted me by phone within just ten minutes of submitting my request, promptly scheduling another appointment. This is undoubtedly a top-tier medical practice with incredibly supportive staff, both at the reception desk and among the physicians. My sincere appreciation to their team.

Consistently Top-Notch Care Over 30 Years

This practice undoubtedly ranks among the top healthcare providers, not just locally but more broadly. Patient care consistently meets an exceptional standard, with outstanding support from auxiliary personnel assisting the general practitioners, and a continuous commitment to enhancement. The quality of service is so impressive that it can momentarily obscure the well-known challenges facing the NHS, as the care remains truly outstanding. The newly implemented triage referral system has significantly contributed to this excellence. The staff's welcoming and compassionate approach makes an immense difference, and over my three decades of experience, the quality has only continued to improve. I am genuinely grateful for such a high-caliber medical facility.

Quick and Caring Online Triage

The digital health screening process is incredibly swift and streamlined! Their team is remarkably attentive and genuinely engaged. I'm truly delighted they're our primary healthcare provider!

Friendly staff helped us out again

Consistently reliable and meeting our expectations

Quick and Easy Online Triage

Their service continues to impress me. The new online triage system is particularly convenient and enhances my overall experience with them.

Quick and Caring Staff at Hospital

Excellent medical procedure with a wonderful, supportive team. The intake and assessment process ran smoothly and efficiently.