Manor House Surgery

Quick Care When I Needed Help

Feeling under the weather, I completed the medical intake questionnaire. Shortly after, I received a text message and subsequently a phone call from the front desk. Within just three hours, I was scheduled for an appointment. The paramedic who attended to me was incredibly kind and understanding. I was grateful for her assistance. If I recall correctly, her name might have been Anna.

Caring Paramedic Stephen Made Our Day Better

Stephen, the paramedic who attended to my mum today, was absolutely fantastic. He demonstrated remarkable compassion, a great sense of humor, and genuine empathy throughout the entire interaction. This was undoubtedly the most positive medical encounter either of us has ever experienced at Manor House, and we cannot recommend him highly enough.

Friendly Staff Made My Surgery Smooth

Sarah was incredibly helpful during my procedure, and I encountered zero issues throughout the entire process. She demonstrated remarkable patience and meticulousness.

Quick Appointments and Friendly Staff at Manor House

I have absolutely no complaints about this medical practice. I've been a frequent patient lately and have consistently secured appointments without undue delay. The front desk personnel are exceptionally courteous and supportive, and I would wholeheartedly endorse this surgery center, particularly given the negative feedback I've heard from coworkers about their own healthcare providers. Thank you, Manor House, for your outstanding and prompt service!

Caring Support During a Tough Health Moment

A recent health challenge required me to seek medical attention and engage with the practice's personnel multiple times. I have absolutely no criticism of the treatment I experienced from both administrative staff and physicians. I was handled with the utmost respect and politeness, and - most crucially - I genuinely felt heard by the doctor who attended to me. His approach completely put me at ease during what was an anxiety-inducing period. I have nothing but the highest commendation for every member of this medical practice and would wholeheartedly endorse it to anyone seeking a new healthcare provider.

Waiting All Day for a Promised Callback

I'm registered with Manor House surgery in Glossop, and when I couldn't secure a timely appointment, I was directed to contact 111 or visit a walk-in centre. Following my consultation with 111, I was assured a medical professional from Manor House would reach out before the day's end. Disappointingly, no call was forthcoming. I now find myself waiting at a walk-in centre. Typically, Manor House provides a reliable service, notwithstanding the occasionally unwelcoming reception staff. On this particular instance, however, I am frustrated by the lack of a promised callback.

Rude Receptionist Ruined My Long-Time Practice Visit

I've been a loyal patient at this medical office for a considerable time and have always received top-notch care until today. My interaction with the receptionist, Mel, was deeply disappointing. Her demeanor was hostile, dismissive, and belittling, making for an extremely uncomfortable encounter. It appears I'm not alone in my criticism of her unprofessional behavior. It might be in the practice's best interest to either provide her with additional customer service training or consider replacing her.

Worst Morning Appointment Ever at Doctor Wilkinson's

TERRIBLE TERRIBLE TERRIBLE. The entire process is excruciatingly slow with this practice. The front desk personnel are discourteous, and the overall management is completely disorganized. Dr. Wilkinson should seriously address these issues, as they're seriously damaging his professional standing. I was scheduled for a 9am appointment, yet I was kept waiting for 25 minutes - how can such unprofessional conduct be acceptable?

Friendly Doctor Khan Sorted Everything Out

I've always found Manor House Surgery excellent. Previously, I was registered at Awburn House in Mottram, but was told I couldn't remain there after 30 years due to moving just a mile away. I joined Manor House while working for the council's mowing team. They've consistently been incredibly supportive. When Glossop appointments weren't available, they've always offered alternatives at Hadfield. During my most recent visit, they arranged for me to see Mr Khan at the Hadfield surgery. He was fantastic, helping me resolve several issues including chasing up my overdue yearly hospital check and other matters. Within a fortnight, I had an appointment where the NHS determined I needed private treatment for a hip replacement, as my arthritis had significantly worsened and was severely limiting my mobility. My only current frustration is waiting for a fit note I requested last Friday, which still hasn't arrived despite the secretary raising it with the doctor. However, aside from this minor issue, I can't criticize the surgery at all.

Doctors Found Me an Urgent Slot

I must acknowledge and praise the outstanding care I've experienced from medical professionals, including physicians, nursing staff, and most administrative personnel recently. While scheduling appointments can be challenging, they are accommodating when urgent medical needs arise. The medical team is exceptional, with only one past exception who is no longer practicing. I am truly thankful for their support during my recent health challenges.

Prescription Mess at Manor House Surgery

Why did Manor house surgery deceive me? I visited today and asked about my repeat prescription. They claimed they sent it to the pharmacy, but when I went there, nothing was available.

Nightmare wait times at local clinic

Front desk personnel were completely useless, and getting an appointment with a general practitioner was an absolute nightmare. You'd be better off waiting it out, as you'll likely recover or pass away before securing a medical consultation.

Terrible emergency care at this clinic

The staff here represent the epitome of unprofessional and indifferent service. The receptionist was incredibly discourteous, dismissing me after claiming I was late for an appointment that I had previously been told was acceptable. This was particularly egregious given it was an emergency consultation for a critical health issue. Their complete absence of compassion and absurdly long wait times are unacceptable. Having to potentially wait up to three weeks for an urgent medical matter is absolutely ridiculous! My strongest recommendation is to STEER CLEAR of this practice.

Diane saved the day at reception

I had the opportunity to interact with Diane at the front desk, and she was incredibly supportive and efficient in scheduling my appointment. Her professionalism and attentiveness were truly impressive 🙂

Nightmare at reception destroyed my insurance claim

The front desk employee was completely unaccommodating and discourteous. When I needed to cancel my trip due to legitimate medical circumstances, I was denied any form of appointment. Ultimately, this staff member's uncooperative demeanor has resulted in my insurance company rejecting my claim. Furthermore, my physician has now declined to complete the necessary medical documentation since I was not able to be seen regarding the original issue.

Awful Experience for a Young Patient

I feel compelled to share my frustration with this surgery's apparent lack of compassion and professionalism. Anyone considering moving to this area should think twice before registering here. As a young patient seeking guidance and support, I left the doctor's office feeling significantly worse than when I arrived. It's evident that the practice is severely understaffed, with the staff members I encountered seeming disengaged and unhappy in their roles. The reviews suggest a significant problem with staff training, particularly when interacting with younger patients. As a young adult navigating medical appointments independently for the first time, I felt belittled and embarrassed. During my consultation, the doctor asked virtually no questions and made no effort to help me feel comfortable, despite my obvious nervousness. I strongly believe I would have received different treatment had I been accompanied by a parent or an older companion, which is fundamentally unacceptable. It's challenging to maintain faith in the NHS when experiences like mine are so common. Regardless of how overworked healthcare professionals might be, showing basic kindness and genuine desire to help a clearly anxious patient costs absolutely nothing.

Lesley's compassionate care made all the difference

I am thoroughly impressed with this medical facility. During my two consultations with Lesley, I experienced a profound sense of being genuinely heard and cared for. This practice truly exemplifies the best qualities of the National Health Service.

Nurse Pam Made Us Feel Comfortable

Kudos to the wonderful nurse, Pam Asley. During our initial consultation, it felt as though we were long-time patients. Your compassionate approach ensured my daughter remained at ease, despite the sensitive nature of her visit. Heartfelt appreciation xx

Friendly Yoga Studio in the Heart of Glossop

Excellent training facility - Glossop residents are fortunate to have Manor House at their disposal!

Great care during morning appointment

This medical practice is outstanding. The front desk team is incredibly supportive, and the doctors are all extremely kind, managing significant professional challenges with remarkable skill. Every interaction I've had here has been consistently positive and reassuring.