Manor House Surgery

Scary Epipen Delay Put My Life at Risk

I absolutely cannot recommend this medical practice to anyone! When I attempted to get my epipen re-prescribed, I was flatly refused and advised to simply avoid my allergy until a GP appointment could be scheduled in 4 weeks. This is impossible for me, given my history of anaphylaxis from an unknown allergen, where an epipen is literally a life-saving device. The receptionist demonstrated shocking rudeness and a complete lack of understanding about the critical nature of emergency allergy medication. I was utterly stunned by their response. Despite being 21 years old, I was forced to have my mother intervene and call the practice to demand they provide me with the necessary epipen to ensure my safety. Only after her call did they finally send a prescription, admitting they hadn't comprehended the urgency. A medical practice receptionist who lacks basic knowledge about epipens and their fundamental importance to allergy sufferers is fundamentally dangerous and completely unfit to work in healthcare.

Endless Waiting for Dad's Simple Skin Consultation

My elderly father, approaching 87, struggles with a persistent skin condition requiring occasional medication, but recently experienced a severe flare-up necessitating medical attention. Instead of offering a proper appointment or even a telephone consultation, he was instructed to go to the Emergency Department - an utterly unsuitable recommendation given his inability to drive and existing complex health concerns. I was compelled to contact the medical practice, enduring an excruciating wait of over 30 minutes, only to engage in a frustrating discussion with a receptionist who appeared completely uninformed about the reasoning behind this directive. The best outcome I could secure was a phone consultation supposedly scheduled between 9:30 and 10:30 am, which ultimately did not occur until 3:45pm, and only after I made repeated follow-up calls, each time trapped in lengthy hold queues exceeding 20 minutes. Furthermore, I have sent two email communications to the surgery over the past three weeks, yet have received absolutely no response whatsoever. IS THIS WHAT PASSES FOR HEALTHCARE SERVICE???

Neglected My Son's Pain During Bank Holiday Weekend

Medical professional neglected my severely disabled child, leaving him without pain management during a holiday weekend, which is a recurring issue. The practice owner demonstrated complete indifference, showing no empathy or concern, and appears to exert total control over all the physicians in the clinic.

Horrible Stay, Never Again

I'm not typically one to write reviews, but I felt compelled to share how terrible my experience was with this establishment. I can confidently say I won't be returning or recommending them to anyone.

Terrible care for my daughter's surgery

I'm deeply frustrated with the care my daughter experienced during her surgical procedure. The treatment has been so inadequate that I'm considering filing a formal complaint with the medical board. While I can't disclose specific medical details, I strongly recommend seeking alternative medical providers if at all possible 😡

Long Wait and Unhelpful Pam at Reception

Unbelievable situation! The practice merger has completely destroyed their previous efficiency - where I once waited mere moments to reach someone, I'm now stuck on hold for half an hour!!!! A call from Pam finally came through - what an encounter! Absolutely zero empathy or warmth. In my view, this practice nurse desperately needs to step down from her role immediately. Her demeanor is shockingly unprofessional, cold, and totally disconnected. The approach is downright authoritarian! It's telling when even my mother, who is a doctor herself, is sitting beside me, visibly stunned and dismayed by the treatment.

Kindness During Epilepsy Diagnosis Saves This Review

One physician and a single reception staff member showed any compassion during my son's Epilepsy diagnosis, which is why I'm giving a single star. Just like the previous patient, I'm being informed I must endure a 12-week wait for a private health form completion! My entire purpose for seeking private care was to bypass the NHS's bureaucratic chaos. The staff demonstrate zero empathy, presenting a dismissive "take it or leave it" approach. Last week, I was instructed to remain outside while trying to see the GP, despite struggling to breathe and being unable to wear a mask. I was on the verge of tears. After two staff members insisted I wait outside for the GP, only one woman kindly offered me a visor so I could at least enter and sit down. I'm definitely changing medical practices!

Friendly Doctors Who Really Listen

Exceptional doctors and personnel.

Form Signing Nightmare at My Local Surgery

Frustration best describes my current situation with this medical practice. I desperately need a work-related medical form signed, emphasizing both its urgency and personal significance. I've even offered to pay privately for expedited processing, but was flatly rejected. Their response suggests I must wait potentially up to 12 weeks for a signature. Initially doubting my own reaction, discussions with my support network confirm my belief that this treatment is completely unacceptable. The form itself would require minimal effort - given my concise medical history - yet the practice seems indifferent and unresponsive. Despite multiple attempts to address this issue, my concerns have been completely ignored. The lack of consideration and professional courtesy is astounding. Consequently, I'm compelled to award the lowest possible rating of 1 star!

Pam's Gentle Touch Made My Smear Test Painless

I've always been anxious about cervical screenings, but today completely transformed my perspective. Pam was incredibly compassionate and skilled, making me feel completely comfortable throughout the procedure. Her gentle approach was so professional that I barely noticed the test happening. A massive thank you to Pam - she truly is an absolute champion!

Diane made my stressful call so much better

I wanted to share my appreciation for Diane, the receptionist I've spoken with twice this week. Both conversations were incredibly pleasant, and she truly made a difference in my experience. As someone who typically feels anxious during phone calls, Diane immediately helped me feel comfortable and relaxed. Her politeness, understanding, and professionalism were remarkable. She went the extra mile to assist my son, and I am deeply thankful for her exceptional service. Thank you, Diane, for being so wonderful! ❤️

Receptionists Made My Day So Much Better

I've needed to contact customer service multiple times lately, and each interaction with the reception staff - Holly, Sarah, and Lindsey - has been exceptional. They've been incredibly supportive, warm, and welcoming. I'm thoroughly impressed and cannot recommend them more highly! ❤

Long Wait Times Drove Me Crazy

Nearly impossible to secure a doctor's consultation, even when facing urgent medical situations.

Quick nose fix at Manor House clinic

What outstanding care and support I received today from the teams at Manor House Hadfield and Manor House Glossop, including Doctors Moore and Dumitri and their wonderful support staff. After contacting NHS 111 at 9 in the morning, I was efficiently processed and treated, with the problematic nasal area cauterised, and was back home by 11:30 a.m. Sincere gratitude to everyone involved in my treatment.

Quick care at Manor House clinic

Speedy, effective, excellent. Ignore the complainers giving low ratings because they were inconvenienced by a brief wait or expected hand-holding through every step. Having experienced overpriced, subpar private healthcare overseas, I'm truly appreciative of the quality service provided by Manor House.

GP Practice Failed Me Completely

Absolutely appalling treatment of patient needs. Zero problem-solving, just mindlessly reciting a predetermined response and using privacy regulations and pandemic excuses to avoid addressing issues. As an NHS insider, I'm disgusted that general practitioners are collecting salaries while essentially abandoning patient care, leaving inexperienced staff to make critical decisions. No proper medical review has been conducted, medication requests are dismissed, and they're now refusing to schedule a follow-up consultation. The entire situation is completely unacceptable and unprofessional.

Late Evening Appointment Saved the Day

My spouse contacted her primary care physician to schedule a phone consultation and was granted an immediate slot that same evening at 6:45 pm. Following the telephone discussion, the doctor went above and beyond by offering an in-person examination right away, even at such a late hour (within mere minutes). What compassionate medical professionals and an exceptional local healthcare practice we are fortunate to have in Glossop.

Unhelpful reception ruins patient experience

The front desk employees are deliberately unhelpful and obstructive. I hold the senior physicians responsible, as they enable such behavior from their staff. This medical practice appears solely motivated by financial gain, with patients being an afterthought. Several doctors seem more focused on running a personal business within the surgery premises. It's unfortunate that patient care is not their primary priority.

NHS Service Needs Total Rethink

If this organization weren't subsidized by public money, it would have collapsed long ago. It desperately requires a comprehensive restructuring. Their operational methods and protocols are fundamentally flawed. I could elaborate extensively on their shortcomings, but they appear solely focused on extracting revenue from the National Health Service. This is a quintessential example of an organization with its head buried in the sand. I sincerely hope you will carefully examine my critique and give it the serious reflection it deserves. Regards, James Andrew Murray.

Caring Team Made My Hospital Stay Better

Exceptional medical personnel, including friendly and competent staff, nurses, and physicians who provide outstanding care and support.