Manor House Surgery

Painful Leg, No Help from Surgery Staff

Extremely unhelpful reception team, experiencing intense leg pain that prevented mobility, I was instructed to schedule an appointment and told the doctor wouldn't make a house call. Forced to contact emergency services to reach the hospital, upon returning home, the doctor initially refused to visit despite my bedridden condition. Only after a phone call did they agree to come. Obtaining pain medication refills became an arduous struggle before my current prescription expired. I've reached my limit and am absolutely switching medical practices. The reception staff, in my view, desperately require comprehensive retraining to properly assist patients enduring severe pain like myself.

Long Wait Times but Worth It

The scheduling can be challenging, and securing a timely consultation might require some patience, but overall, this medical practice is a valuable resource for our community, and we're fortunate to have them available.

Quick Care at My Local Surgery

Contrary to some previous comments, obtaining a GP appointment is not challenging - urgent medical needs are consistently accommodated with same-day scheduling. While there is one physician I personally prefer to avoid, all other doctors, practice nurses, and healthcare assistants are consistently welcoming and make patients feel genuinely valued. Recently, I've experienced several health issues requiring hospital referrals, which have been processed efficiently and without delay. Although there can occasionally be a brief wait when calling, it's understandable given the practice serves thousands of patients, not just an individual. Throughout my interactions, the reception staff have unfailingly been courteous and supportive.

My Family's Trusted Clinic for Years

I've been a patient at this medical facility since childhood, and their surgical services are truly exceptional.

Terrible Customer Service on Endless Hold

Spent nearly three-quarters of an hour on hold and still couldn't get through - absolutely ridiculous.

Frustrating wait for impossible appointment

Scheduling an appointment here is a nightmare. Every time I try to book, they claim they're completely full, and this has been the case for weeks. When you finally manage to call, they simply inform you that all slots are taken, making it incredibly frustrating to get any service.

Compassionate Surgeon Who Truly Cares

Outstanding medical procedure, truly takes exceptional care of the entire family unit

Feels Like a Private Health Clinic

This medical facility is top-tier. After relocating here three years ago, I can confidently say it feels more like an exclusive healthcare clinic compared to my previous healthcare provider. Although I'm not a frequent visitor, the times I have been here have been thoroughly enjoyable.

Rude Front Desk Staff Ruined My Stay

Reception personnel displayed an unhelpful and arrogant attitude, appearing overly confident and unwilling to hear alternative perspectives or concerns.

Smooth Surgery with Skilled Team

Swift and dependable. Grateful for this exceptional medical procedure.

Pharmacy Closed Early, Now I'm Stuck

Google's listed hours indicate a 6:30 closing time, which has led to me being without crucial medication for the entire weekend! The website was inaccessible for verification, and for a medical practice, maintaining precise and current information is absolutely essential!

Missed Appointments Derail My Blood Tests

A complete blood test disaster unfolded. Initially, a nurse failed to conduct the specific tests requested by my specialist consultant, leaving him without crucial diagnostic information during our consultation to adjust my medication and treatment. Six weeks later, a second attempt to complete the required blood tests also collapsed. I arrived punctually, 5 minutes before my 10:30 appointment, and observed a nurse aimlessly wandering around reception for a quarter of an hour. After waiting 15 minutes, I departed. While I'm understanding that medical consultations can overrun due to patient complexity, the actual process of drawing blood takes merely 10 minutes. Clearly, the blood tests, medication management, and monitoring are utterly insignificant for someone who is obese, diabetic, hypertensive, and undergoing cardiac rehabilitation... aren't they? John Robinson

Friendly Doctors Helped Me with My Rare Condition

Exceptional medical care with an incredibly welcoming team. My uncommon medical situation has been expertly managed with consistent and compassionate attention. I enthusiastically endorse this practice for anyone seeking a new healthcare provider.

Smooth recovery after knee procedure

Exceptional medical procedure