Manor Medical Practice

Dr. Adeela Khan has committed medical negligence

This doctor has barely tested birth control injections to a teenager, who had mental health issues and hormonal issues, as the teenager had come to dr. Khan for contraceptive advise. This teenager has been told now that this medication was not well tested and had to have an MRI scan, as there were risks of brain tumors and brain cancer from this contraceptive injection that was pushed onto them. This dr should be fired for medical malpractice.

Heartless Receptionist Refused Repeat Prescription

This doesn't even merit a single star rating. I advocated for a vulnerable family member struggling with significant mental health challenges who urgently required their repeat prescription and pain medication. The receptionist was shockingly callous and indifferent, refusing to provide the prescription by phone despite previous accommodations. She insisted the family member must physically come to the medical centre, despite being barely able to walk due to intense pain. When I explained his condition, she coldly stated "he has to come down and fill out a form"! Absolutely outrageous! Upon requesting to speak with a manager, her dismissive response was that they wouldn't help either! I'm astounded this practice continues to operate! The Care Quality Commission would be appalled by their blatant negligence. The staff, particularly the reception team, demonstrate complete incompetence and a total lack of professional training. This establishment desperately requires a comprehensive investigation! They have completely abandoned their fundamental Duty of Care!!!!!!!!

Misdiagnosed and Nearly Missed Serious Illness

Steer clear if you have pre-existing medical conditions. I consulted my primary care physician in the morning, who assured me everything was fine. By evening, I was rushed to the hospital via ambulance due to critical jaundice and a serious infection. I ended up being admitted for a week and a half.

rude receptionists, incompetent drs.

almost impossible to get an appointment or call on the same day. if you are seen by a gp, they hurry you along and if they refer you to another service, nine times out of ten, they do it incorrectly and by the time you find out, weeks have passed and you have start all over again. if you arrange a gp call back, they will call you at exactly the time you tell them you're not free. and if it's not that, they will only let the phone ring for 5 seconds before hanging up. appointments ALWAYS run late and there is never a word of apology from anyone. the patient records and notes are usually incomplete, inaccurate or misleading on their online system which is mostly useless because most of the features are disabled because they wouldn't want patients knowing information about themselves, would they? Would they?! because for these people, patients are morons and best kept in the dark. some of the 'care navigators' (receptionists) are helpful, others always sounding like they're doing you a huge favour by even picking up the phone.

Wasted 40 Minutes on Pointless Phone Call

I endured a 40-minute phone wait attempting to reorder my regular prescriptions, only to be told they cannot process orders via telephone - despite this being my usual method every single time before. I wasn't initially planning to leave a review, but the staff's inefficiency in keeping me on hold for absolutely nothing is infuriating. I'm definitely changing healthcare providers because they are totally incompetent and shockingly inconsiderate towards patients. With zero empathy, they dismissed my urgent situation after I explained I'm completely out of medication and desperately need my prescriptions. They simply instructed me to use their online system, which I'm unfamiliar with, while I'm already experiencing significant distress from having no pills left!!!!!!!!

Frustrating wait at the clinic today

Terrible service quality. Extremely prolonged wait time for assistance. Absolutely the most disappointing interaction ever.

Terrible customer service at the counter

Absolutely appalling behavior

Terrible wait times for scheduling

Scheduling a visit here is an absolute nightmare, nearly impossible to secure a basic appointment

Clinic Looks Rundown and Needs Some Tlc

The medical practice itself functions without problems regarding communication or staff. Despite this, the surgical facility appears unkempt, with walls marred by peeling paint from excessive tape use. The floor is so grimy that you'd want to clean your shoes after leaving, let alone before entering. The entire space desperately requires a thorough cleaning and maintenance.

Smooth Check-in Every Time

Staff consistently demonstrate exceptional customer service. I've encountered zero issues during my interactions with them, and the reception team is invariably courteous and welcoming.

Endless Wait for a Phantom Phone Call

I got a return call from the doctor's office where they barely let the phone ring once before disconnecting. I wasted an entire hour waiting in the phone queue, which is somewhat normal, but when I finally reached the front of the line, the phone rang continuously for over 5 minutes with no one answering before the call abruptly terminated! Completely unacceptable - they desperately need to either recruit additional front desk personnel or train the existing staff to improve their customer service!

Rude Staff Ruined My Experience

The front desk staff were incredibly unhelpful and dismissive. Every interaction resulted in nothing more than a perfunctory "thank you" without any genuine attempt to assist. Their attitude was extremely off-putting, with clear indications they wanted to end calls as quickly as possible. Their lack of professionalism and customer service skills is appalling. I am absolutely planning to escalate this matter to senior management, as this behavior requires a thorough review and immediate correction.

Unhelpful and Cold Reception Staff

The front desk and telephone personnel clearly lack proper customer service skills - they significantly complicate interactions and demonstrate a complete absence of understanding toward customers' situations Engaging with these staff members is consistently frustrating and draining

Terrible Service and Endless Wait Times

Impossible to reach anyone by phone, with constant unavailability of scheduling slots. Expect to waste half an hour waiting, only to be informed that no appointments are open.

Rude Staff Brushed Me Off Completely

I am utterly shocked by the lack of professionalism displayed by the staff at this medical facility. After enduring a lengthy wait, a staff member callously informed me that my case was not considered urgent and then abruptly interrupted me mid-explanation. As a result, I have made the decision to terminate my relationship with this practice.

Frustrating phone access during medical emergency

My mother is currently in the emergency department due to this utterly ineffective healthcare service that might as well not exist. She's unable to travel independently and depends on phone communication, yet she's been unable to connect with anyone for an extended period.

Not Worth the Trouble

Absolutely dreadful

Terrible Healthcare at This Practice

This medical clinic is absolutely terrible. They demonstrate complete disregard for patient care and welfare. Anyone considering registering here should absolutely steer clear of this substandard, unprofessional healthcare facility.

Can't Get Through to My Doctor's Surgery

Impossible to reach them by phone - they suggest calling at 8am, but even at 10am it's still impossible to get through, and this is a daily occurrence. What about patients who can't physically visit the clinic and desperately need medical guidance or prescription refills? The whole situation is completely unacceptable and ridiculous.

Frustrating connection problems at the cafe

What's going on with these lines? They're completely non-functional now!