Manor Medical Practice

Patient Experience Summary

Patients report significant challenges accessing the practice, with persistent difficulties reaching the service by phone and securing appointments. Multiple reviews describe lengthy waiting times both on telephone queues and for in-person visits, alongside consistent unavailability of scheduling slots. When contact is established, reception experience emerges as a central concern, with feedback indicating staff interactions are frequently dismissive, unhelpful, and lacking in courtesy. Patients describe feeling rushed during consultations and report instances where calls were disconnected or left unanswered despite extended hold times.

Communication and responsiveness present ongoing issues, including inaccurate information from reception staff, missed or poorly timed callback appointments, and incomplete patient records on online systems. Several reviews highlight concerns about how patients with mobility limitations or those requiring telephone support are managed, particularly regarding prescription requests and medical guidance. A small number of reviews acknowledge courteous reception staff and convenient location, though these positive aspects are substantially outweighed by service delivery concerns.

The practice environment also requires attention, with one review noting poor cleanliness and maintenance conditions including peeling paint and grimy flooring. Overall, the feedback indicates systemic challenges in appointment access, phone availability, reception professionalism, and responsiveness that affect patient confidence in the service.