Patient Experience Summary

The practice demonstrates consistently strong performance across clinical procedures and patient interactions. Blood draws and medical consultations are frequently described as painless and skillfully executed, with patients particularly appreciating the gentle technique and professional approach during these procedures. Reception and appointment booking processes are noted as seamless and efficient, with minimal waiting times and punctual scheduling. Staff courtesy and responsiveness emerge as defining characteristics, with patients highlighting warm, welcoming interactions and attentive communication throughout their visits. Nursing and clinical staff are recognised for compassionate care, particularly when managing patient anxiety or providing detailed procedural guidance. The practice environment is described as supportive and accommodating, with teams going beyond standard service expectations.

A small number of reviews raise concerns about disrespectful interactions and unhelpful service experiences, indicating inconsistency in staff conduct on occasion. These negative accounts contrast sharply with the predominant feedback pattern. Overall, the practice receives strong endorsement for professional clinical care, accessible appointment processes, and a patient-centred approach that prioritises reassurance and clear communication. Patients consistently report feeling valued and at ease during their visits, with particular praise for the continuity of care and the practice's commitment to patient wellbeing.

Appointment

86.75 %
Excellent

Reception

87.50 %
Excellent

Cleanliness

85.00 %
Excellent

Care

89.20 %
Excellent

Respect

89.85 %
Excellent

Seen on time

87.30 %
Excellent

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SS

Shannon S. Google 11 months ago

Rating

Excellent!

Compassionate nurse made my blood test painless

During my recent blood draw, Nurse Shahnaz was incredibly reassuring and skilled. The procedure was completely painless, and her gentle approach helped me feel completely at ease. I wholeheartedly endorse Nurse Shahnaz and consider this medical facility to be excellent.

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DG

Disastrous G. Google 11 months ago

Rating

Excellent!

Smooth and caring blood test experience

I went for my blood draw with Arun, who demonstrated exceptional care and expertise. The medical facility was top-notch and the overall experience was excellent.

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DG

Dan G. Google 11 months ago

Rating

Excellent!

Amazing service from a caring professional

Anila greeted me with exceptional warmth and efficiency during my visit, providing a level of care and professionalism that far surpassed my experience at my former healthcare provider.

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HD

Humza D. Google 11 months ago

Rating

Excellent!

Awesome doctor with quick and efficient care

I consulted Dr. Arun Kumar today, and he was incredibly swift and proficient. What truly stood out was his exceptional bedside manner, which was absolutely fantastic.

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R(

Rashid (. Google 11 months ago

Rating

Excellent!

Skilled surgeon with exceptional patient care

Exceptional care provided by Mr. Arun, who demonstrated remarkable professionalism throughout the surgical procedure.

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AQ

Abdul Q. Google 11 months ago

Rating

Excellent!

Caring doctor helps me improve my health journey

I visited the clinic today for my ECG and diabetes check-up, and the experience was fantastic. Mr. Arun was particularly outstanding - his approach was warm and welcoming. He provided me with valuable insights about improving my lifestyle and overall health. The surgical facility was top-notch, and every staff member I encountered was incredibly supportive and kind.

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SA

Shemila A. Google 11 months ago

Rating

Excellent!

Skilled and friendly phlebotomist with great care

Arun was friendly and professional while drawing blood, completing the task quickly and smoothly

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PP

Pj P. Google 11 months ago

Rating

Excellent!

Amazing service from a true professional

Arun delivers excellent service! Highly suggest working with him! 👍

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TS

Team S. Google 11 months ago

Rating

Excellent!

Great service from a friendly professional

Arun demonstrates exceptional kindness and provides excellent assistance.

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SS

Shayan S. Google 11 months ago

Rating

Excellent!

Painless and professional blood draw by arun

Arun drew my blood this morning - I was anxious, but the procedure was completely comfortable, quick, and effortless. I appreciate your care, Arun.

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FG

Farah G. Google 11 months ago

Rating

Excellent!

Exceptional doctor who truly listens and cares

Dr. Sunitha Eapen stands out as an extraordinary primary care physician who embodies the very best of medical practice. Her approach is remarkably patient-centered, characterized by deep listening and unhurried consultations that allow for comprehensive understanding of each patient's health concerns. She demonstrates an incredible ability to make patients feel genuinely valued, offering compassionate care that goes far beyond mere medical treatment. Her meticulous attention to detail and sincere commitment to patient well-being have significantly impacted my personal health journey. Unlike many healthcare providers caught up in quick, impersonal interactions, Dr. Eapen creates a supportive environment where patients feel completely heard and respected. Her exceptional medical approach is a rare gem in our current healthcare landscape, offering a level of personalized care that truly sets her apart. I am profoundly grateful to have found such an outstanding healthcare professional who embodies empathy, thoroughness, and genuine concern.

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FA

Fahim A. Google 11 months ago

Rating

Excellent!

Friendly and efficient blood test experience

During my visit today, Arun conducted my blood test with exceptional care and professionalism. He scheduled my upcoming diabetic annual check-up for next week and ensured the entire process was efficient and timely.

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BK

Bilu K. Google 11 months ago

Rating

Excellent!

Arun delivers outstanding service with a smile

Arun is outstanding. Extremely courteous and supportive.

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MB

Mubarak B. Google 11 months ago

Rating

Excellent!

Compassionate doctor provides thorough and caring checkup

I visited Dr. Arun for my scheduled blood work, and he also conducted my yearly health screening. He was extremely considerate and provided excellent care throughout the entire process.

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AK

Abdul K. Google 11 months ago

Rating

Excellent!

Arun made my blood test painless and quick

Arun was exceptional during my blood test today, making the entire experience smooth and comfortable.

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ZL

Zarish L. Google 11 months ago

Rating

Excellent!

Great doctor with clear communication skills

My consultation with Dr. Arun Konar was excellent; he provided a clear and concise explanation of everything during our meeting.

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IM

Inderpal M. Google 11 months ago

Rating

Excellent!

Compassionate and professional healthcare experience

Mr. Arun provided exceptional care during my medical visit today. While drawing blood and performing an ECG, he demonstrated remarkable professionalism and warmth. His gentle approach and friendly demeanor made the entire experience extremely pleasant and comfortable.

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NS

N S. Google 11 months ago

Rating

Excellent!

Compassionate doctor puts patient at total ease

I consulted with Arun during my initial visit to the medical practice, and he impressed me with his efficiency, compassion, and ability to put me at ease. His demeanor was delightful, and he demonstrated a high level of professional expertise.

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JK

Jaz K. Google 11 months ago

Rating

Excellent!

Painless blood test with a friendly professional

Speedy and professional, Arun was incredibly personable and made the blood draw a smooth, stress-free experience!

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FH

F H. Google 11 months ago

Rating

Excellent!

Smooth and professional blood draw with arun

Arun Konar drew my blood during my morning appointment. He was punctual, and the procedure was painless and swift. After completing the blood draw, he explained the next steps to me. In summary, it was a highly satisfactory encounter.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01753 539991
  • Manor Park Medical Centre 2 Lerwick Drive Off Granville Avenue Slough, Berkshire SL1 3XU

Patient Experience Summary

The practice demonstrates consistently strong performance across clinical procedures and patient interactions. Blood draws and medical consultations are frequently described as painless and skillfully executed, with patients particularly appreciating the gentle technique and professional approach during these procedures. Reception and appointment booking processes are noted as seamless and efficient, with minimal waiting times and punctual scheduling. Staff courtesy and responsiveness emerge as defining characteristics, with patients highlighting warm, welcoming interactions and attentive communication throughout their visits. Nursing and clinical staff are recognised for compassionate care, particularly when managing patient anxiety or providing detailed procedural guidance. The practice environment is described as supportive and accommodating, with teams going beyond standard service expectations.

A small number of reviews raise concerns about disrespectful interactions and unhelpful service experiences, indicating inconsistency in staff conduct on occasion. These negative accounts contrast sharply with the predominant feedback pattern. Overall, the practice receives strong endorsement for professional clinical care, accessible appointment processes, and a patient-centred approach that prioritises reassurance and clear communication. Patients consistently report feeling valued and at ease during their visits, with particular praise for the continuity of care and the practice's commitment to patient wellbeing.

Appointment

86.75 %
Excellent

Reception

87.50 %
Excellent

Cleanliness

85.00 %
Excellent

Care

89.20 %
Excellent

Respect

89.85 %
Excellent

Seen on time

87.30 %
Excellent
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