Patient Experience Summary

The practice demonstrates consistently strong performance across clinical procedures and patient interactions. Blood draws and medical consultations are frequently described as painless and skillfully executed, with patients particularly appreciating the gentle technique and professional approach during these procedures. Reception and appointment booking processes are noted as seamless and efficient, with minimal waiting times and punctual scheduling. Staff courtesy and responsiveness emerge as defining characteristics, with patients highlighting warm, welcoming interactions and attentive communication throughout their visits. Nursing and clinical staff are recognised for compassionate care, particularly when managing patient anxiety or providing detailed procedural guidance. The practice environment is described as supportive and accommodating, with teams going beyond standard service expectations.

A small number of reviews raise concerns about disrespectful interactions and unhelpful service experiences, indicating inconsistency in staff conduct on occasion. These negative accounts contrast sharply with the predominant feedback pattern. Overall, the practice receives strong endorsement for professional clinical care, accessible appointment processes, and a patient-centred approach that prioritises reassurance and clear communication. Patients consistently report feeling valued and at ease during their visits, with particular praise for the continuity of care and the practice's commitment to patient wellbeing.

Appointment

86.75 %
Excellent

Reception

87.50 %
Excellent

Cleanliness

85.00 %
Excellent

Care

89.20 %
Excellent

Respect

89.85 %
Excellent

Seen on time

87.30 %
Excellent

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RS

Ranjit S. Google 11 months ago

Rating

Excellent!

Exceptional care and professional medical team

Exceptional surgical procedure with outstanding support from the entire team. The reception staff and nursing personnel were incredibly accommodating. Dr. Arun was particularly noteworthy, offering expert guidance on lifestyle modifications. Overall, a truly positive and reassuring medical experience.

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AM

Arunima M. Google 11 months ago

Rating

Excellent!

Painless blood test with professional and caring staff

I went in for a blood draw, and the technician Mr. Arun performed the procedure expertly. The process was completely painless and conducted with utmost professionalism. I appreciate the seamless and comfortable experience, and I want to express my gratitude for their excellent service.

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BS

Balraj S. Google 11 months ago

Rating

Excellent!

Great phlebotomist with professional and friendly approach

Arun conducted my blood test professionally, and the overall experience was satisfactory

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AK

A K. Google 11 months ago

Rating

Excellent!

Painless blood test with caring professional

Arun performed my blood test today, and I experienced absolutely no discomfort. The entire process was seamless and professional. I wholeheartedly endorse Manor Park surgery for anyone seeking reliable healthcare services. Much appreciation.

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AA

Aisha A. Google 11 months ago

Rating

Excellent!

Painless blood draw with caring professional

I visited with Arun for a blood draw, and his technique was incredibly smooth. I barely felt any discomfort during the procedure, and the overall care was exceptional.

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HA

Haider A. Google 11 months ago

Rating

Excellent!

Arun made my blood test a breeze

Arun performed my blood draw with exceptional skill, ensuring a completely painless experience. He was incredibly supportive and professional throughout the procedure. I'm truly grateful for his care and expertise.

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SM

Samina M. Google 11 months ago

Rating

Excellent!

Exceptional staff make healthcare a delightful experience

The personnel at this establishment are truly exceptional, with a special mention to Babita who ensured I was seen by the doctor despite arriving 45 minutes late - her outstanding front desk service is remarkable. Manjit, whom I've known for quite some time, is undeniably compassionate and delightful. I'd also like to recognize other team members Manjot, Rupinder, and Jiya for their excellent work. Additionally, during my visit for blood work and ECG, Anila was incredibly warm and hospitable, making me feel completely at ease.

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TG

Tanya G. Google 11 months ago

Rating

Excellent!

Compassionate staff made my medical visit smooth

Anila provided exceptional support throughout my visit, taking the time to ensure I comprehended every detail and demonstrating genuine kindness and assistance. Arun was incredibly comforting and supportive, carefully checking on my well-being while administering my blood test. I appreciate their care.

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AA

Abaid A. Google 11 months ago

Rating

Excellent!

Excellent diabetes care with professional doctor

Visited for a diabetes consultation, and Arun was exceptional, making the entire process seamless and stress-free.

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MS

Mohammed S. Google 11 months ago

Rating

Excellent!

Friendly staff made my blood test experience great

During my blood test visit, the staff member Mr. Arun provided exceptional care and delivered a remarkably pleasant experience with top-notch service.

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EL

Euro L. Google 11 months ago

Rating

Excellent!

Great service from a friendly professional

I met with Mr. Arun for my scheduled visit, and he was exceptionally courteous and supportive. Much appreciation.

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HM

H M. Google 11 months ago

Rating

Excellent!

Exceptional healthcare assistant with compassionate patient care

Arun Konar demonstrated exceptional skills as a healthcare assistant, providing outstanding care and support to patients! Much appreciation!

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MR

Mujtaba R. Google 11 months ago

Rating

Excellent!

Excellent blood draw with caring phlebotomist

During my recent blood draw, Arun demonstrated exceptional professionalism. His demeanor was courteous, supportive, and compassionate throughout the entire procedure.

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MA

Maimoona A. Google 11 months ago

Rating

Bad!

Terrible service with unfriendly staff

Terrible customer service with unhelpful and disrespectful staff. Every interaction felt like a hassle, and they made me feel unwelcome. Would not recommend dealing with this business.

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SA

Shazia A. Google 11 months ago

Rating

Excellent!

Friendly and helpful customer support

Shanaz provided excellent customer assistance and was very helpful during our interaction.

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SH

Sanaa H. Google 11 months ago

Rating

Excellent!

Friendly nurse made my blood test easy

Nurse Anila was excellent during my blood draw. Her professional demeanor and friendly introduction made the experience smooth and comfortable.

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FH

Fayyaz H. Google 11 months ago

Rating

Excellent!

Compassionate diabetes care with expert guidance

I just had my diabetes consultation today, Dr. Arun Konar was extremely professional and supportive, providing excellent guidance on lifestyle modifications

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01753 539991
  • Manor Park Medical Centre 2 Lerwick Drive Off Granville Avenue Slough, Berkshire SL1 3XU

Patient Experience Summary

The practice demonstrates consistently strong performance across clinical procedures and patient interactions. Blood draws and medical consultations are frequently described as painless and skillfully executed, with patients particularly appreciating the gentle technique and professional approach during these procedures. Reception and appointment booking processes are noted as seamless and efficient, with minimal waiting times and punctual scheduling. Staff courtesy and responsiveness emerge as defining characteristics, with patients highlighting warm, welcoming interactions and attentive communication throughout their visits. Nursing and clinical staff are recognised for compassionate care, particularly when managing patient anxiety or providing detailed procedural guidance. The practice environment is described as supportive and accommodating, with teams going beyond standard service expectations.

A small number of reviews raise concerns about disrespectful interactions and unhelpful service experiences, indicating inconsistency in staff conduct on occasion. These negative accounts contrast sharply with the predominant feedback pattern. Overall, the practice receives strong endorsement for professional clinical care, accessible appointment processes, and a patient-centred approach that prioritises reassurance and clear communication. Patients consistently report feeling valued and at ease during their visits, with particular praise for the continuity of care and the practice's commitment to patient wellbeing.

Appointment

86.75 %
Excellent

Reception

87.50 %
Excellent

Cleanliness

85.00 %
Excellent

Care

89.20 %
Excellent

Respect

89.85 %
Excellent

Seen on time

87.30 %
Excellent
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