Manor Park Medical Practice

No slots when you need care

Impossible to secure a consultation! Completely useless medical practice.

Upstairs struggle with dementia appointment

When attempting to schedule a medication review for my nearly 86-year-old mother with dementia, I booked the ground floor room at Park Drive, noting her disability and inability to use stairs. Upon arrival, despite being previously assured of the downstairs room, we were informed it was unavailable and the consultation could only occur upstairs. A staff member came down and spoke in a disjointed manner, repeatedly emphasizing that the consultation must be upstairs. This entire experience felt like a complete waste of our time. Adding to the frustration, they attempted to book another dementia review appointment, suggesting an alternative location at Manor Park. We categorically refused this suggestion due to a previous traumatic incident during Covid times when my mother was neglected, left alone, and subsequently fell, breaking her shoulder. The clinic claims a manager will contact me tomorrow, but I'm skeptical this will actually happen - about as likely as a pig taking flight.

Frustrating wait times at local clinic

Scheduling a consultation here is practically impossible. This medical clinic seems entirely pointless and ineffective.

Shahnaz helped me through anxiety

I've been under the care of nurse Shahnaz Gill for more than a decade, and throughout this time, my interactions with her have consistently been exceptional. She possesses a remarkable ability to soothe my nerves and provide support during moments of heightened anxiety. What an incredible healthcare professional!

Worst customer service in town

Terrible service, they never pick up the phone.

Friday hours are a joke

Barely operational for a few hours on Friday, and they're acting like it's no big deal. These folks have got it way too comfortable.

Worst surgery with awful phone service

The surgical procedure was extremely problematic, and scheduling an appointment was incredibly challenging. The phone staff's responsiveness was poor, and getting a timely slot was frustratingly difficult. Their early morning availability and appointment process are completely unacceptable.

Missed my concerns during critical consultation

I felt completely unheard during my consultation, with the physician seemingly more engaged with her computer screen than my concerns. This mirrored her previous interaction with my wife, just prior to her untimely passing. I can't help but wonder if more attentive care might have prevented her early death. The overall staff empathy appears disappointingly low. Among the reception team, merely three individuals demonstrate genuine commitment to patient support. Furthermore, the communication skills of some staff fall significantly short of what one would anticipate in an NHS setting where critical health matters are at stake - a situation that requires immediate and decisive intervention.

Booking way ahead for future health needs

If you have knowledge of potential health issues that might arise in the next 10 months, it's advisable to schedule a medical consultation as soon as possible to ensure timely treatment.

Waited an hour for terrible help

Customer service remains consistently subpar

Parker Drive

The receptionist Rita was very to my wife ( didn’t let her speak). Also she thinks she’s a doctor but she’s just a receptionist. I was asked 2 weeks ago to do a H pylori test. The results came back positive. I went to the practice to ask for the antibiotics treatment. And this receptionist said I don’t need antibiotics for this infection. She’s absolutely ignorant regarding this. Don’t even book me an appointment to see the doctor and don’t get my medication treatment prescribed. I think this GP wants me to get a stomach cancer.

Impossible to schedule a simple appointment

Impossible to schedule a consultation for the next fortnight or beyond. Absolutely unacceptable.

Frustrating run-around with chest infection

This medical practice and healthcare system is an absolute farce. The receptionist is incredibly discourteous and seems to believe they have medical expertise. I attempted to schedule an appointment due to a severe chest infection and bronchitis, only to be told no slots were available today, tomorrow, or in the near future. They suggested I travel 15 miles to a walk-in centre. After contacting 111 and receiving a phone consultation, they promised to email my doctors recommending I be seen urgently within an hour. However, when I followed up with the surgery, they completely dismissed my medical needs and refused any consultation. When I requested the receptionist's details to file a formal complaint, they refused to provide their name and abruptly ended the call. After 30 years of paying taxes to support this service, Parker Drive Surgery should be thoroughly embarrassed, especially considering how recently all their partners were celebrated.

No appointments when you need care

Impossible to secure a consultation with this general practitioner. They consistently claim no slots are open, even when attempting to book precisely on schedule. The clinic's responsiveness is absolutely unacceptable 👎🏼👎🏼👎🏼

Smooth check-in with helpful staff

I came in to register for an appointment with Dr. Arun and found the entire process pleasant. The staff members were welcoming and helpful throughout my visit.

Desperate for meds after two frustrating weeks

If I could give zero stars, I absolutely would!! For nearly two weeks, I've been struggling to get my medication changed to what's currently available at the pharmacy, as the prescribed brand is out of stock. After finally getting the prescription modified, the medication was again unavailable by the time the doctors processed it. They refuse to change to a generic name, which would allow any equivalent medication to be dispensed. I've had to repeatedly visit my chemist to check stock, and they even emailed the doctors urgently on November 13th! I've been calling daily to resolve this, constantly being told it's been "red flagged" as urgent. It's now the 18th, and I've called twice today, still hearing the same line about it being red flagged! Does anyone at this medical center actually care about patients, or are we just numbers? The medication clearly warns on the NHS and other websites about the dangers of abruptly stopping treatment. Yet this incompetent medical center has left me without medication for 14 days! I'm not shocked they were placed in special measures, and I'd be equally unsurprised if it happens again.

Doctors mixed up my name again

My actual name is Lovejeet Keating, though the NHS has me listed as Lovejeet Bharath. They can't even get my name right. They keep pestering me when I'm perfectly healthy. Why don't they focus on patients who actually need help? That's what you're supposed to do, you incompetent Parker drive staff.

Rude receptionist ruined my whole visit

A staff member of Asian descent working the front desk displayed an exceptionally discourteous and disengaged demeanor. The overall service quality was subpar, and this receptionist demonstrated a notable lack of professional communication skills, ironically demanding respectful treatment while failing to extend the same courtesy to patients. Candidly, I would rate them half a star

Rude receptionist delayed my urgent test

Sonal Panchmatia, the receptionist at Parker Driver Surgery, displays an unacceptable attitude. When I sought an urgent appointment recommended by my doctor for a blood test, despite available early slots the following day, she scheduled me two weeks later. This is completely unacceptable and deeply frustrating - healthcare staff should demonstrate basic compassion and treat patients with proper consideration and respect.

Worst flight ever on crowded plane

Completely and utterly awful