Manor Park Surgery
Poor! (85 reviews)
Poor! (85 reviews)
Feedback reveals a practice with significant operational challenges that substantially impact patient experience. Appointment access remains the most persistent concern, with patients reporting extreme difficulty securing consultations through both phone and online systems, extended waiting times on hold, and booking system failures that prevent advance scheduling. Reception experience is notably inconsistent, with multiple reports of discourteous and dismissive staff behaviour contrasting sharply with occasional praise for supportive team members. Communication gaps are evident throughout the patient journey, from unclear appointment confirmations to lack of responsiveness regarding patient concerns.
Medical care quality shows considerable variation. While several patients commend individual doctors for attentive, compassionate consultations and clear explanations, others report rushed appointments, inconsistent competence, and dismissive attitudes toward patient concerns. Vaccination services and specific clinical procedures have been delivered efficiently in some cases. Positive themes include professional medical expertise, supportive reception staff, and effective clinical care when accessed, though these strengths are frequently undermined by systemic organisational dysfunction.
The practice faces fundamental structural issues affecting service delivery. Patients describe prolonged phone queues, inadequate staffing relative to demand, pharmacy delays, and poor coordination between departments. While individual staff members occasionally demonstrate genuine care and professionalism, the overall framework appears inefficient, creating barriers to timely care and leaving patients frustrated with their ability to access healthcare when needed.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a practice with significant operational challenges that substantially impact patient experience. Appointment access remains the most persistent concern, with patients reporting extreme difficulty securing consultations through both phone and online systems, extended waiting times on hold, and booking system failures that prevent advance scheduling. Reception experience is notably inconsistent, with multiple reports of discourteous and dismissive staff behaviour contrasting sharply with occasional praise for supportive team members. Communication gaps are evident throughout the patient journey, from unclear appointment confirmations to lack of responsiveness regarding patient concerns.
Medical care quality shows considerable variation. While several patients commend individual doctors for attentive, compassionate consultations and clear explanations, others report rushed appointments, inconsistent competence, and dismissive attitudes toward patient concerns. Vaccination services and specific clinical procedures have been delivered efficiently in some cases. Positive themes include professional medical expertise, supportive reception staff, and effective clinical care when accessed, though these strengths are frequently undermined by systemic organisational dysfunction.
The practice faces fundamental structural issues affecting service delivery. Patients describe prolonged phone queues, inadequate staffing relative to demand, pharmacy delays, and poor coordination between departments. While individual staff members occasionally demonstrate genuine care and professionalism, the overall framework appears inefficient, creating barriers to timely care and leaving patients frustrated with their ability to access healthcare when needed.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Paul B.
6 years ago
Excellent!
Quick fix for my problem
Medical professionals. Successful procedure.
Tom P.
6 years ago
Great!
Friendly staff made my checkup stress-free
The medical professionals and personnel are incredibly eager to assist, maintaining their helpful demeanor even during hectic times. One couldn't reasonably expect more from a healthcare team. Continue your excellent service. Tom P
Kyle M.
7 years ago
Bad!
Rude staff and clueless doctors everywhere
I absolutely despise this medical practice. They make patients feel insignificant and cast aside during their most vulnerable moments. The staff exhibits complete disrespect, and their overall demeanor is utterly repugnant. Some physicians seem clueless and lack basic medical comprehension. Even their WiFi is non-functional. I would never suggest this clinic to anyone, even if it were the sole healthcare option available - one would be far better off seeking treatment at a hospital.
Manuela S.
7 years ago
Bad!
Tina made my morning appointment impossible
Medical professionals are skilled, but scheduling an appointment is incredibly challenging. The front desk personnel are exceptionally discourteous. My most recent interaction was this morning, involving a particularly abrasive receptionist named Tina! I will absolutely escalate my grievance regarding her behavior. The practice seems overwhelmed with patient volume, which undeniably compromises service quality. Despite this, as previously mentioned, the doctors themselves are competent. It's deeply frustrating that we cannot access the level of healthcare service we rightfully deserve.
Mark W.
7 years ago
Bad!
Mixed feelings about this medical practice
Medical professionals are top-notch, and the team is generally commendable, but I've repeatedly encountered a receptionist whose attitude is frustratingly dismissive and belittling. Her demeanor is so off-putting that I would advise potential patients to consider alternative healthcare providers.