Manor Road Surgery

Exceptional healthcare with compassionate and efficient service

I'm thoroughly delighted with Manor Rd Surgery. The physicians are exceptional, especially Dr Ullah and Dr Zara (I apologize for not knowing her last name, but she is absolutely phenomenal). The reception staff are pure gold, consistently helpful, understanding, and flexible. Their provision of emergency appointments is something I've rarely encountered in other medical practices. They efficiently arranged specialist consultations for my daughter at Denmark Hill and for me at the Pruh, which significantly reduced my potential expenses with private healthcare. The waiting times were remarkably short. My sister was so impressed that she begged them to accept her as a patient, given her current GP practice is subpar. Unfortunately, they couldn't accommodate her due to her Croydon residence. I cannot emphasize enough how highly I recommend this practice. Only the most positive remarks for them!!

Exceptional care from a truly remarkable doctor

Dr. Alexandra Holdsworth provided exceptional assistance. Her approach is meticulous, swift, and expertly informed. I'm deeply grateful for her and her staff's compassionate and comprehensive care.

Compassionate care from diverse and dedicated medical team

I'm puzzled by allegations of racial bias, as my two-decade experience with this medical practice has never revealed any such issues. In fact, the staff and physicians themselves represent a diverse range of backgrounds and ethnicities. The doctors consistently demonstrate professionalism, conducting comprehensive examinations, asking detailed diagnostic questions, and providing excellent support to patients.

Compassionate healthcare that truly makes a difference

Excellent support and expertise. The doctors and nursing staff deliver high-quality treatment. In today's challenging healthcare landscape, that level of care is truly remarkable.

Friendly service at manor road medical practice

Manor Road medical center stands out as a relatively solid general practice. The front desk staff demonstrate a commendable level of friendliness and do their best to assist patients within the constraints of their roles. While the doctors receive somewhat varied feedback, the overall experience is satisfactory. I'm content with my decision to become a patient at this practice.

Terrible medical care with discriminatory undertones

The medical staff at this practice demonstrate a consistently dismissive and condescending attitude, particularly towards patients who are not native English speakers. Over my two-year experience as a patient, I've encountered treatment that mirrors complaints from others from non-British backgrounds - if English isn't your first language, you're likely to be spoken down to, have your concerns minimized, and have inaccurate medical notes recorded. I endured a two-hour wait in urgent care while seriously unwell, directly resulting from physician associates at Manor Road Surgery previously dismissing my symptoms. When I formally complained about this experience, I discovered the examining physician associate had deliberately downplayed and misrepresented my medical condition. After indicating my intention to escalate the complaint to the Health Ombudsman and General Medical Council, I received a call from Dr Chowdhury, apparently a senior doctor, during which I felt patronized. Upon expressing this sentiment, I was met with aggressive behavior, with Dr Chowdhury raising his voice, demanding I "retract" my words, and suggesting I could leave the practice if dissatisfied. Reviewing numerous patient experiences, it appears positive interactions are predominantly reported by English/British patients - a fact I wish I'd known before registering here.

Exceptional healthcare through decades of compassionate service

Throughout my decades-long relationship with this medical practice dating back to 1987, I have consistently received outstanding care. The entire team - from front desk staff to nurses and physicians - demonstrates remarkable professionalism and warmth. Their workplace environment radiates positivity and genuine compassion. Without hesitation, I would describe my experience with this practice as absolutely top-tier across all aspects of their service.

Exceptional healthcare with compassionate and professional service

I consistently find myself impressed by the exceptional care offered by this medical practice. From the moment I'm greeted at the front desk to my consultation with the physician and subsequent treatment, every interaction is characterized by professionalism, promptness, and genuine compassion. Heartfelt appreciation for their outstanding service!

Terrible healthcare experience left me feeling hopeless

I sought urgent medical attention at my local practice, but the physician's approach was cold, disinterested, and emotionally detached. They made no effort to investigate or develop a strategy for resolving my health concern. Their solution was simply to provide a referral card for physiotherapy and dismiss me. The doctor's complete absence of compassion and interpersonal understanding left me feeling devastated, isolated, and in tears, despite considering myself a resilient individual. I shudder to think how such callous treatment might devastate someone more vulnerable.

Terrible service at local medical practice

The front desk staff demonstrate a remarkable lack of competence. They adamantly denied offering complimentary vaccinations for standard travel, despite this being explicitly stated on the NHS website, forcing me to physically come in and validate the information. After making me wait unnecessarily, they offered no apology. In a separate incident, they failed to contact me about test results, which was unsurprising considering they hadn't even properly labeled my medical sample. Scheduling appointments is consistently difficult, and overall, their service quality is dismally low.

Exceptional staff make this surgery truly outstanding

The front desk and administrative staff truly elevate the quality of this medical practice! I've never encountered a more accommodating, warm, and supportive group of receptionists at a doctor's office. Having been a patient here for approximately two years, both I and my partner (who handles his own calls and concurs) can confidently say that I've consistently experienced nothing but positive interactions with their team. While I'm not entirely satisfied with every physician at the practice, they have ultimately facilitated the necessary referrals I needed, after some persuasion.

Mixed feelings about this medical practice

To be honest, every staff member has their own set of strengths and weaknesses, as nobody is perfect. Throughout my time as a patient at this practice, I've experienced various disappointments. One clear observation is that the GPs are notably reluctant to provide referrals for second opinions from specialist care providers. I'm puzzled by their hesitation - patients should have the freedom to consult specialists, particularly when there are compelling reasons, which I firmly believe exist in my case. Despite this frustration, I'm thoroughly impressed with the patient access portal. It allows me complete access to my medical records and enables me to view blood test results typically within 48 hours of testing. I strongly encourage everyone to register for this service as it empowers patients to take control of their healthcare, with the added convenience of booking and cancelling appointments without enduring long phone queues. The GPs could significantly improve by being more attentive to patients' concerns, complaints, and anxieties, as effective communication is crucial. Actively listening to patients would resolve numerous issues. I must also praise the reception staff, who consistently perform admirably under incredibly stressful conditions. Having completed work experience at a medical practice previously, I gained valuable insight into the demanding nature of their role.

Unhelpful staff ruins potential medical experience

I've stopped visiting this place due to the complete lack of customer service, with the reception staff actively discouraging patients. It's truly disappointing because, based on my past interactions, the medical professionals themselves have consistently been excellent.

Friendly staff can't save terrible doctor experience

Absolutely stellar front desk team without a doubt! The physicians here are, without exaggeration, the most repulsive medical practitioners I've encountered in the United Kingdom. If you're battling mental health challenges, steel yourself for intentional harassment strategies employed by every single doctor! This is particularly true if you happen to be a person of color!!!!!

Google knows better than this doctor

Google knows better than Dr. Holdsworth. I scheduled an appointment after experiencing peculiar symptoms and a delayed menstrual cycle following prenatal vitamin intake. Concerned about the symptoms, which included intense abdominal pain, and anxious about my period's potential normalization after a negative pregnancy test, I sought medical advice. When I mentioned our baby-planning efforts, the doctor's expression suggested a dismissive attitude towards "another immigrant wanting a child in this country" - unaware that I contribute taxes like any other citizen. Throughout the consultation, she offered nothing beyond what I'd already discovered through Google and even recommended the NHS website, which I had already thoroughly examined and whose information had guided my vitamin purchase. She seemingly attributed my symptoms and delayed period to mere expectations and anxiety - utterly ridiculous! Apparently, becoming a GP involves merely redirecting patients to online resources. I shared multiple details that were completely disregarded. I presented my comprehensive log of regular past menstrual cycles, which she didn't even glance at. My recommendation: skip the appointment and consult Google. Google demonstrates more expertise than someone who supposedly "studied to be here". An absolute squandering of time and public resources!! The sole star is awarded to the exceptionally courteous reception staff.

Compassionate care makes all the difference here

The staff at this medical facility are consistently exceptional, with the receptionist demonstrating remarkable dedication and going well beyond typical expectations. My mother accompanies my grandmother here, and we've found the doctors to be incredibly attentive and comprehensive. Special thanks to Debbie Hurst for her outstanding service.

Great service with a smile

Welcoming and accommodating

Compassionate care for dementia patients exceptional support

I'd give this a perfect rating if I could! I'm managing my father's medical care due to his Dementia, and I cannot emphasize enough how incredible this facility is. The entire staff demonstrates exceptional compassion, professionalism, and attentiveness - they genuinely hear your concerns and make extraordinary efforts to assist. Today, I interacted with Tracy at the front desk, and I wish every medical office had someone like her! Tracy efficiently resolved two important matters for my dad. A heartfelt thank you to Tracy for being so phenomenal!!

Terrible racist gp practice with awful customer service

I have encountered what is potentially the most terrible GP practice in my entire experience. The receptionists are incredibly rude and display racist behavior. After recently moving to Beckenham with my daughter, I visited this clinic to register us since it was the nearest medical practice, just a short 5-minute walk from our home. During my first visit, a receptionist handed me a form to complete and asked me to return the next day to finalize registration. When I returned the following day, the receptionist brazenly declared that she couldn't register my daughter and me because we were not on their map. It was evident she was deliberately avoiding registering us, constantly scrutinizing our passports and suggesting we seek registration at another GP surgery down the road. I have never felt so profoundly discriminated against before, and it is truly heartbreaking that we are being denied our fundamental right to access safe healthcare, which should be available to everyone.

Compassionate care that truly makes a difference

I've been a patient at this medical practice for over a decade. From the moment you walk in, the staff and healthcare professionals provide top-notch care. When my husband urgently required hip surgery, Dr Chowdhury swiftly arranged a referral, and he underwent the procedure within just four weeks. We are incredibly grateful for the outstanding support and efficiency of this medical team.