Patient Experience Summary

Patient feedback reflects a mixed experience with significant variation in service quality across different areas. Many patients report positive interactions with clinical staff, describing healthcare professionals as skilled, compassionate, and attentive to their concerns. Reception and administrative teams receive particular praise for efficiency, responsiveness, and courtesy, with several patients highlighting seamless appointment access and prompt communication through digital platforms. The practice's online consultation system and Patient Access app are frequently commended for convenience and effectiveness.

However, a notable subset of feedback identifies persistent challenges with reception experience, including reports of discourtesy, lack of empathy, and difficulty securing appointments. Some patients describe frustration with appointment cancellations, delayed access to care, and instances where reception staff appeared dismissive or unhelpful. Concerns about triage processes and care continuity also emerge, with a few patients expressing dissatisfaction with clinical decision-making and referral handling.

Overall, the practice demonstrates strong capability in clinical care delivery and digital service provision, though reception experience and appointment availability appear inconsistent. Positive feedback emphasises the practice's responsiveness and professional standards, while negative feedback suggests opportunities for improvement in reception training, appointment management, and care access consistency.

Appointment

70.12 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

75.89 %
Great

Respect

69.78 %
Great

Seen on time

72.34 %
Great

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JC

Jane C. Google one year ago

Rating

Excellent!

Caring Team Helped My Elderly Mum

💕Another outstanding medical procedure. I cannot find any shortcomings with this healthcare team, who have been exceptional in managing my beloved 92-year-old mother's psychological well-being across immediate and extended care scenarios. Their staff are incredibly compassionate, accommodating, and empathetic towards family caregivers. The facility demonstrates remarkable professional standards and medical expertise. Truly commendable.💕

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EM

Elizebeth M. Google one year ago

Rating

Excellent!

Great Team Made My Day Better

I'm truly impressed by the exceptional customer support I received. My heartfelt appreciation goes out to the entire team for their warmth and genuine attentiveness.

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HM

Helen M. Google one year ago

Rating

Excellent!

Caring Team Helped My Elderly Relatives

Truly exceptional service provided by this medical facility. They have demonstrated remarkable initiative, effectiveness, and compassion while attending to my aging family members. The medical care is of the highest caliber, delivered by skilled and empathetic healthcare professionals. Additionally, the administrative team offers courteous, warm, and streamlined support.

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LS

Lisa S. Google one year ago

Rating

Excellent!

Swift Care at My Local Practice

Truly exceptional medical practice. They've been incredibly supportive and consistently prompt in their care. Absolutely no complaints whatsoever. Heartfelt gratitude to the entire team.

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DB

Delphine B. Google one year ago

Rating

Bad!

Worst Medical Practice I've Ever Visited

A completely incompetent and unprofessional medical facility that fails to provide even basic patient care. Instead of receiving professional medical advice, I was redirected to a self-help resource. The reception staff are utterly disengaged, spending their time socializing in the back office rather than assisting patients. The appointment booking process is an absolute nightmare, with staff members grudgingly entering my information and repeatedly sending me back to the website. The receptionist actually complained about performing her basic job responsibilities. Well done, Manor Surgery, for demonstrating such remarkable ineptitude.

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WG

William G. Google 2 years ago

Rating

Excellent!

Quick and Professional Oil Change

Exceptional, speedy, and highly competent assistance that met all expectations.

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MG

Mummy G. Google 2 years ago

Rating

Excellent!

Kennington Health Centre Turned Things Around

Since the manor assumed management of the Kennington Health Centre, the care my spouse and I have experienced is truly remarkable. They've addressed all our medical concerns with incredible efficiency and the staff have been consistently compassionate and supportive 😁 thank you

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D(

Daniel (. Google 2 years ago

Rating

Bad!

Urgent care appointment turned into total mess

I recently encountered an incredibly frustrating interaction with this healthcare provider. I was scheduled for an urgent care consultation, but upon arrival, the front desk staff claimed no record of my appointment existed. The level of unprofessionalism is astounding, and their lack of patient care is deeply concerning. Having to repeatedly return and deal with such disorganization is incredibly exhausting and disrespectful to patients' time and needs.

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HS

Hilary S. Google 2 years ago

Rating

Excellent!

Quick and caring local surgery team

After relocating to Oxfordshire, we registered with this medical practice a short while ago, and I must emphasize how exceptional all the staff have been from our initial contact. Every team member we've interacted with has been incredibly supportive and responsive. In the past few weeks, we've needed to reach out to them several times, and we've been thoroughly impressed by their prompt communication and streamlined approach to patient care. The entire staff team deserves immense appreciation for their dedication and professionalism.

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A

Anonymouse 2 years ago

Rating

Bad!

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Bad
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

Rubbish GP

I have been under Dr Jones at this surgery until 2021. Rubbish GP , has no clue about patients condition. He prescribed wrong medication and did not spot my diabetes early . I was lucky that I saw a registrar that picked my diabetes condition and the diabetes nurses are lovely. Personally I would not use Dr jones .I find the reception staff rude too. I did not have problems with other GPs at this practice.

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BG

Bruno G. Google 2 years ago

Rating

Excellent!

Proud of Dr Griffiths' Son at Oxford United

Kudos to Dr Griffiths' son Louis for securing a spot on Oxford United's primary squad. On behalf of our entire medical practice - both staff and patients - we extend our heartfelt congratulations. We're all incredibly proud of your achievement and look forward to seeing more great things from you in the future. Excellent work, Louis Griffiths!

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HH

Hm H. Google 2 years ago

Rating

Excellent!

My Doctor Really Listens and Cares

Dr. Albert demonstrates exceptional bedside manner, taking the time to attentively hear and address every concern I bring up during our consultations.

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CB

Cb2000 B. Google 2 years ago

Rating

Excellent!

Compassionate Paramedic Brightened My Tough Day

I'm not typically someone who writes reviews, but the female paramedic I encountered today was so incredibly kind that I felt compelled to share my appreciation. I hope she somehow sees this message because she truly is an exceptional individual.

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VH

Vivien H. Google 2 years ago

Rating

Excellent!

Vivien Hunt's caring team helps me out

I've been a patient at this medical practice for an extended period. Their staff consistently demonstrates professionalism and exceptional care. While there might occasionally be a wait when calling, I appreciate that a real person is always trying their utmost to assist me. Vivien Hunt

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SK

Steve K. Google 2 years ago

Rating

Excellent!

Friendly and Professional Medical Practice

A top-notch, efficiently managed medical facility. Their communication is superb, with staff members who are warm, compassionate, and highly skilled. Kudos to the entire team!

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AC

Alicia C. Google 3 years ago

Rating

Excellent!

Smooth and speedy medical visit downtown

Exceptional service, streamlined team, excellent digital platform.

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II

Isles I. Google 3 years ago

Rating

Excellent!

Smooth Online Consultation During Pandemic

The surgery has impressively managed the challenges posed by the pandemic. While telephone access can be tricky, their innovative online consultation system is outstanding. I secured a GP appointment in a timely manner, and the doctor was not only well-informed and pragmatic but also genuinely compassionate. Moreover, I've interacted with administrative staff who are clearly operating under immense stress, yet they efficiently coordinated my appointments. I want to express my sincere appreciation for their efforts.

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MO

Marc O. Google 3 years ago

Rating

Excellent!

Trusted Family Surgery for 30 Years

I've been a patient at this medical practice for more than three decades! I've even brought my entire family on board, and they have consistently provided outstanding care and incredibly prompt scheduling. Extremely welcoming, supportive, and efficient - I wholeheartedly endorse this surgery with complete confidence. Heartfelt gratitude to all the dedicated staff members who make this possible 👍

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RP

Ray P. Google 3 years ago

Rating

Excellent!

Quick and caring medical team

I have absolutely no complaints about the surgical care, as I've consistently been able to secure appointments when needed, and the staff members are consistently cordial and supportive.

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SN

Selene N. Google 3 years ago

Rating

Bad!

Unprofessional Doctor Googled My Migraine Treatment

I'm utterly bewildered by the so-called professional I encountered today... Apparently, my blood pressure is 155, and I'm being instructed to purchase a blood pressure monitor for my migraines. Seriously? This "doctor" must have gotten his medical degree from a cereal box! To make matters worse, he actually resorted to using Google to search for migraine medication. I'm absolutely stunned by the incompetence!

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01865 762535
  • The Manor Surgery Osler Road, Headington Oxford OX3 9BP

Patient Experience Summary

Patient feedback reflects a mixed experience with significant variation in service quality across different areas. Many patients report positive interactions with clinical staff, describing healthcare professionals as skilled, compassionate, and attentive to their concerns. Reception and administrative teams receive particular praise for efficiency, responsiveness, and courtesy, with several patients highlighting seamless appointment access and prompt communication through digital platforms. The practice's online consultation system and Patient Access app are frequently commended for convenience and effectiveness.

However, a notable subset of feedback identifies persistent challenges with reception experience, including reports of discourtesy, lack of empathy, and difficulty securing appointments. Some patients describe frustration with appointment cancellations, delayed access to care, and instances where reception staff appeared dismissive or unhelpful. Concerns about triage processes and care continuity also emerge, with a few patients expressing dissatisfaction with clinical decision-making and referral handling.

Overall, the practice demonstrates strong capability in clinical care delivery and digital service provision, though reception experience and appointment availability appear inconsistent. Positive feedback emphasises the practice's responsiveness and professional standards, while negative feedback suggests opportunities for improvement in reception training, appointment management, and care access consistency.

Appointment

70.12 %
Great

Reception

68.32 %
Great

Cleanliness

75.00 %
Great

Care

75.89 %
Great

Respect

69.78 %
Great

Seen on time

72.34 %
Great
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