Manor Surgery

Hard to See Great Doctors Here

The medical professionals here are skilled, but scheduling a consultation is incredibly challenging due to the reception team's lack of responsiveness and empathy.

Missed Midwife Appointment Because of Bus Delay

My partner was scheduled for her final midwifery consultation today on 04.10.2022 at 8:30, with the intention of informing them about her departure from the country. Unfortunately, we arrived 7 minutes behind schedule due to a bus cancellation, and the receptionist's response was abrupt: "You're late" and "no appointment". She could have made an effort to contact the midwife and inquire whether we could still be seen, especially since her next patient wasn't until 9:00. We were left feeling completely unwelcome. The staff should receive better training in customer service and refrain from making unilateral decisions on behalf of qualified medical professionals. I'm truly disappointed. While I recognize it's part of her job, I hope she can demonstrate more courtesy in future interactions.

Wrong Place for Medical Help

"Our reception staff has been instructed to request a brief description of your concern to ensure proper routing to the most appropriate professional and scheduling." I reached out in excruciating ear pain seeking a medical consultation, yet your receptionist inexplicably referred me to an eyewear store! I strongly urge you to prevent your front desk personnel from dispensing medical recommendations.

Pandemic Shutdown Killed Patient Care

The surgical practice is a complete disaster. They essentially ceased patient care during the COVID-19 pandemic and appear to be operating with a skeleton crew, if at all. Patients with chronic health issues have been completely neglected for an extended period. They've been irresponsibly prescribing medication without conducting in-person examinations and have outright rejected referral requests to specialized medical professionals. Their new "triage system" is nothing more than a bureaucratic nightmare that traps patients in an endless cycle, effectively forcing them to either pay for private healthcare or resort to emergency room visits. The entire operation is characterized by sheer laziness, total inefficiency, and profound unprofessionalism.

Smooth COVID Vaccination at My Family's Surgery

We've been patients at this medical practice for a considerable time. It's important to recognize that the staff are managing multiple patients, and keeping that perspective helps. The administrative team has consistently been professional and supportive, and the healthcare professionals have always been responsive to our medical needs. Their COVID vaccination rollout was particularly remarkable - the organization and execution were truly impressive. Overall, I consider this to be an excellent healthcare facility.

Quick and Smooth Registration at Manor Surgery

The administrative staff at this medical practice were exceptional. I was able to enroll my kids effortlessly, and their responsiveness and efficiency were impressive. Kudos to Manor Surgery for their outstanding service!

Quick and caring medical team

I'm thoroughly impressed with this medical facility. The healthcare professionals are top-notch, and their administrative team is incredibly streamlined. Of all the surgical procedures I've undergone, this was absolutely the most exceptional.

Quick and Painless Vaccine Appointment

Incredibly seamless covid vaccination process. Huge appreciation and gratitude!

Quick check turned into costly stop

Got slapped with a parking ticket for exceeding 15 minutes... if it took that long to tend to my child, what was I supposed to do? Park on the driveway and disrupt traffic flow? 🤷🏻‍♂️

Good care during tricky phone consultation

I typically experience satisfactory service at this medical practice. Despite the limitations of phone-based consultations, I found the care provided to be adequate. However, in-person appointments remain the gold standard for medical interactions. The entire team, including both clinical and administrative personnel, demonstrated professionalism and a welcoming demeanor.

Friendly Care at The Manor for Three Years

Throughout my three-year relationship with The Manor, I've consistently experienced exceptional care from their entire team. The reception staff are particularly adept at helping patients navigate their healthcare needs, often finding alternative solutions that don't necessarily require a doctor's consultation. The physicians themselves are top-notch, making me feel genuinely heard and thoroughly involved in my medical care. The adjacent pharmacy is a convenient bonus, offering the flexibility to have prescriptions sent to my preferred location. Additionally, their use of the Patient Access app is impressive, allowing me to easily track my medical results, manage appointments, and handle repeat prescription refills with minimal hassle. I want to extend my heartfelt gratitude to everyone at The Manor for providing such outstanding healthcare support, which has been especially appreciated during the challenging circumstances of the Covid pandemic.