Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive experiences with appointment access, particularly through triage systems that deliver rapid responses and same-day consultations. Reception staff courtesy and professional care are frequently praised, with patients noting welcoming environments and attentive listening during consultations. Vaccination services are consistently described as efficient and seamless, with minimal waiting times.

However, significant concerns emerge around waiting times and communication gaps. Multiple patients report extended delays without notification, leading to frustration and loss of confidence in the service. Appointment scheduling difficulties persist despite some positive triage experiences, with patients struggling to secure preferred time slots. Parking availability is a recurring issue, with complaints about inadequate facilities and enforcement practices affecting the patient experience.

Continuity of care presents another challenge, with patients noting frequent physician rotation that undermines ongoing relationships. Reception experience is inconsistent, with some staff praised for warmth and helpfulness while others are described as discourteous or unhelpful. These contrasting experiences suggest variable service standards across different interactions and locations within the practice.

Appointment

62.15 %
Average

Reception

58.47 %
Average

Cleanliness

75.42 %
Great

Care

71.89 %
Great

Respect

61.28 %
Average

Seen on time

59.63 %
Average

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MP

Mike P. Google one year ago

Rating

Excellent!

Smooth first visit with caring team

Recently joined this medical practice, and my initial visit was excellent. The entire team, including the physician, were incredibly supportive and accommodating.

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GW

Georgie W. Google one year ago

Rating

Excellent!

caring doctors made my health journey easier

I'd like to express my sincere appreciation for Manor View Practice located in Bushey. Having resided here for nearly a decade and managing a chronic health condition, I interact with the GP regularly. Their level of care is absolutely exceptional. Whenever I'm experiencing health issues, they consistently ensure I receive prompt attention, either through an in-person consultation or a telephone conversation (which I believe is due to my compromised immune system). This approach significantly alleviates my anxiety and emotional burden. Navigating life with a long-term medical condition is inherently difficult, but Manor View Practice genuinely helps make my journey more manageable. I want to extend heartfelt gratitude to the entire staff for your outstanding dedication and continued commitment to patient care 💖

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SK

Santhosh K. Google one year ago

Rating

Excellent!

Friendly doctors who truly listen

An exceptional general practitioner service that truly stands out from any I've encountered before.

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CH

Chris H. Google one year ago

Rating

Bad!

Terrible care at manor view practice

Absolutely abysmal service. Following the merger of my local medical practice with Manor View, it's been a continuous stream of complications, difficulties, and substandard patient treatment. They arbitrarily apply their protocols, then capriciously alter these rules without warning or communication. Steer clear of this healthcare provider at all costs.

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AE

Andy E. Google one year ago

Rating

Excellent!

Nurse Shek saved my hospital stay

Exceptional medical attention provided by the nursing team. Nurse Shek deserves particular recognition for outstanding service.

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GG

Geoff G. Google one year ago

Rating

Excellent!

Quick and caring medical visit

Efficient and welcoming medical facility with a comprehensive suite of services. The staff demonstrates exceptional professionalism, maintaining a pristine and organized environment. Personnel are courteous and attentive, reflecting the high standards of this modern healthcare provider.

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DL

Donald L. Google one year ago

Rating

Bad!

Terrible care for elderly at this clinic

I'm utterly shocked by the appalling service at this medical practice!! For an elderly patient like my 87-year-old mother, having to walk over 100 meters is completely unacceptable. The front desk staff are incredibly discourteous and provide zero assistance. I'm incredibly relieved I'm not a patient at this terrible clinic!!

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LK

Lina K. Google one year ago

Rating

Excellent!

Quick help during tough health months

Over the past half-year, while dealing with some medical challenges, I've been consistently impressed by the exceptional care from the surgical team. Whenever I've submitted my triage paperwork, they've been incredibly prompt in reaching out, typically within just a few hours. Even when I've accidentally missed their initial contact due to work commitments, they've been persistent and tried calling again. The process of getting my prescriptions has been seamless, with them sending them directly to my chosen pharmacy, allowing me to collect my medications quickly and efficiently. I want to express my sincere gratitude for their outstanding and attentive service.

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KB

Kim B. Google one year ago

Rating

Excellent!

Quick morning triage to doctor's care

I'm compelled to share how exceptional Manor View Surgery in Bushey truly is. When I requested a consultation through triage at 8.00am, I was amazed to receive a callback by 8.20 with an available slot at 10.25 that same morning. Dr Datta was exceptional - incredibly attentive and comprehensive during my consultation. Not once did I feel hurried or overlooked; instead, I left the appointment feeling completely reassured and well-cared for. This practice is simply outstanding, and I feel incredibly fortunate to have such a remarkable medical facility in my local area. My experience was nothing short of excellent.

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SI

S I. Google one year ago

Rating

Bad!

Suspicious parking man stalking red cars

A post within the Bushey Community Facebook group raised alarm about parking availability at the medical practice's car park (despite it not being officially owned by the practice). Community members are cognizant that unauthorized individuals are occupying spaces throughout the day, seemingly through an unspoken understanding. During my daily morning commute, I consistently observe the same vehicles remaining parked, even though these spaces should be exclusively designated for patient use. The healthcare staff initially seem accessible, but become notably evasive when parking concerns are discussed. They systematically deflect or disregard any inquiries related to the parking situation. Furthermore, be wary of an elderly gentleman who appears to be photographing vehicles. His surveillance seems selective, with certain cars mysteriously avoided, suggesting potential personal connections. After witnessing him photograph another red vehicle, I documented his own actions in response. This entire scenario is completely unacceptable. I am committed to escalating this matter to the NHS and engaging with relevant authorities until a satisfactory resolution is achieved.

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LJ

Liz J. Google one year ago

Rating

Excellent!

Friendly doctors made my day better

The medical team here is exceptionally compassionate and supportive, always going out of their way to assist patients.

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AA

Andy A. Google one year ago

Rating

Bad!

Sneaky parking guy ambushes patients

The GP practice claims parking is free, but a parking company operative lurks behind vehicles, snapping photos and mailing £70 penalty notices. It's despicable. Approximately 30 tickets are issued daily, generating massive profits for the parking company while patients are financially exploited by this terrible medical center. Naturally, the practice offers no assistance when patients challenge tickets. The congested London street is lined with precariously parked cars on kerbs, all visiting this GP surgery. The enforcement agent—a balding man around 60, wearing a dark sweatshirt with a barely visible parking company badge—feigns mobile phone use while actually photographing vehicles. Ironically, he occupies a patient parking spot with his own SUV. Patients should exercise extreme caution with this unscrupulous GP practice.

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AB

Anika B. Google one year ago

Rating

Excellent!

Compassionate care with dr ameena rahman

I've just experienced what might be the most exceptional general practitioner consultation of my adult years! Dr Ameena Rahman stands out as an incredibly compassionate, composed, and proficient physician I've ever encountered during an appointment. The initial triage process was seamless and provided multiple convenient scheduling options. I departed the consultation feeling genuinely understood and supported, which has significantly boosted my confidence in managing my personal health proactively. Typically, discussing multiple health concerns in a single session can feel daunting and stressful, but this time I felt completely at ease and never pressured. Arranging additional diagnostic tests was also remarkably straightforward at this practice!

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MM

Mitch M. Google one year ago

Rating

Bad!

Worst medical care ever at this clinic

Unbelievable!! Incredibly discourteous and worthless, stereotypical front desk staff! Absolutely no communication coordination whatsoever. Physicians who seem to be compensated for their complete ignorance and profound incompetence!!

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VS

Virendra S. Google one year ago

Rating

Excellent!

Supportive call with Kamini today

It's consistently delightful to interact with the Surgery team. I've had multiple inquiries concerning my aging parents, and on each occasion, I felt thoroughly supported and completely content with the handling of my requests. Today, on January 17th, I had a medication consultation with Kamini regarding my parents, and she demonstrated exceptional helpfulness and professionalism throughout our conversation. I want to express my gratitude to Kamini and Manor View Surgery for their outstanding assistance, which is genuinely appreciated.

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AV

Alex V. Google one year ago

Rating

Excellent!

Quick same day care saved me

Absolutely no complaints about Manor View - their team is incredibly supportive and accommodating. I was able to secure a last-minute consultation, and today Liz provided exceptional care. She was both compassionate and highly competent, and as a result, I'm feeling much better already!

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CS

Colin S. Google one year ago

Rating

Excellent!

Friendly doc helped me heal fast

I appreciate your expert and efficient assessment of my medical situation, Matthew. The medication and suggested physical therapy have been highly effective, and I'm making great progress in my recovery. My sincere gratitude.

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DB

D B. Google one year ago

Rating

Bad!

Locum doctors failed my toddler's care

The management of this medical clinic is frankly substandard. There's a constant rotation of temporary physicians, making it impossible to establish any continuity of care. Patients with intricate health concerns find themselves frustrated, as comprehensive treatment seems impossible. Referrals fall through the cracks, and patients are left chasing their own blood test results with no support. My recent experience bringing my toddler in was particularly disappointing. The healthcare professional seemed completely disconnected, attempting to interrogate a two-year-old as if he could provide detailed medical insights. The entire interaction felt dismissive and ineffective, leaving me feeling unheard and my child's health concerns unaddressed.

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RL

Robert L. Google one year ago

Rating

Bad!

Frustrating delay at the clinic today

Consistently late, I've been sitting here for over 40 minutes beyond my scheduled appointment, and there's still no sign of being seen.

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RR

Redjules51 R. Google one year ago

Rating

Average!

Quiet clinic with empty parking lot

On a recent day, my spouse and I received an invitation for our influenza and coronavirus vaccination boosters. We were recommended to travel on foot since the vehicle parking area was anticipated to be at capacity, which indeed turned out to be the case. To our astonishment, we discovered only a single patient in the waiting area. The entire ground floor was staffed by just one receptionist, two nursing professionals, and a single physician. I suspect all personnel have access to subterranean parking, though I cannot confirm this with absolute certainty. It struck me as an incredibly inefficient use of space and resources.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01923 247446
  • Bushey Health Centre London Road Bushey Hertfordshire WD23 2NN

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive experiences with appointment access, particularly through triage systems that deliver rapid responses and same-day consultations. Reception staff courtesy and professional care are frequently praised, with patients noting welcoming environments and attentive listening during consultations. Vaccination services are consistently described as efficient and seamless, with minimal waiting times.

However, significant concerns emerge around waiting times and communication gaps. Multiple patients report extended delays without notification, leading to frustration and loss of confidence in the service. Appointment scheduling difficulties persist despite some positive triage experiences, with patients struggling to secure preferred time slots. Parking availability is a recurring issue, with complaints about inadequate facilities and enforcement practices affecting the patient experience.

Continuity of care presents another challenge, with patients noting frequent physician rotation that undermines ongoing relationships. Reception experience is inconsistent, with some staff praised for warmth and helpfulness while others are described as discourteous or unhelpful. These contrasting experiences suggest variable service standards across different interactions and locations within the practice.

Appointment

62.15 %
Average

Reception

58.47 %
Average

Cleanliness

75.42 %
Great

Care

71.89 %
Great

Respect

61.28 %
Average

Seen on time

59.63 %
Average
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