Patient feedback reflects a mixed experience across the practice. Many patients report positive experiences with appointment access, particularly through triage systems that deliver rapid responses and same-day consultations. Reception staff courtesy and professional care are frequently praised, with patients noting welcoming environments and attentive listening during consultations. Vaccination services are consistently described as efficient and seamless, with minimal waiting times.
However, significant concerns emerge around waiting times and communication gaps. Multiple patients report extended delays without notification, leading to frustration and loss of confidence in the service. Appointment scheduling difficulties persist despite some positive triage experiences, with patients struggling to secure preferred time slots. Parking availability is a recurring issue, with complaints about inadequate facilities and enforcement practices affecting the patient experience.
Continuity of care presents another challenge, with patients noting frequent physician rotation that undermines ongoing relationships. Reception experience is inconsistent, with some staff praised for warmth and helpfulness while others are described as discourteous or unhelpful. These contrasting experiences suggest variable service standards across different interactions and locations within the practice.
Appointment
Reception
Cleanliness
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Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience across the practice. Many patients report positive experiences with appointment access, particularly through triage systems that deliver rapid responses and same-day consultations. Reception staff courtesy and professional care are frequently praised, with patients noting welcoming environments and attentive listening during consultations. Vaccination services are consistently described as efficient and seamless, with minimal waiting times.
However, significant concerns emerge around waiting times and communication gaps. Multiple patients report extended delays without notification, leading to frustration and loss of confidence in the service. Appointment scheduling difficulties persist despite some positive triage experiences, with patients struggling to secure preferred time slots. Parking availability is a recurring issue, with complaints about inadequate facilities and enforcement practices affecting the patient experience.
Continuity of care presents another challenge, with patients noting frequent physician rotation that undermines ongoing relationships. Reception experience is inconsistent, with some staff praised for warmth and helpfulness while others are described as discourteous or unhelpful. These contrasting experiences suggest variable service standards across different interactions and locations within the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Lawrence L.
one year ago
Excellent!
Terrible parking nightmare for patients
The parking area is inadequate for two medical practices and a pharmacy. The staff responsible for billing during weekdays demonstrates a lack of compassion towards patients and appears solely focused on extracting maximum financial gain from vulnerable populations, including seniors and parents with sick children.
Ken S.
one year ago
Excellent!
Informative urology seminar with mr banks
Recently attended a digital workshop hosted by MVP, featuring a presentation by Mr Freddie Banks, a distinguished Urology Consultant. The medical practice's team demonstrated exceptional skill in coordinating this event, and Mr Banks delivered an outstanding talk. Sincere appreciation goes to all participants, as the session was incredibly educational and enlightening.
Kevin M.
one year ago
Great!
Vaccines with an attitude problem
My visit to manor view for flu and Covid vaccinations was mediocre at best, primarily due to an unpleasant interaction my wife encountered. A doctor she was unfamiliar with addressed her in a brusque manner, abruptly instructing her to sit down upon her arrival. Understandably irritated, my wife retorted that she was not a pet to be commanded in such a disrespectful way.
Natasha T.
one year ago
Excellent!
Quick weekend booking with zero wait
Excellent customer experience. Received a convenient SMS to schedule a weekend slot, with flexibility in booking date and time. The welcoming team saw me ahead of my scheduled appointment, which was a pleasant surprise.
Andzelika B.
one year ago
Excellent!
Caring doctors who really listen
The staff here truly attentive, carefully hearing out my worries and thoroughly discussing potential treatment approaches. They're diligent about monitoring my healing journey, which gives me complete confidence in their care.
Anthony B.
one year ago
Excellent!
Friendly staff made my morning better
Excellent
Rita M.
one year ago
Excellent!
Quick and painless flu shot today
My visit to MVP in Callowland for Flu and Covid vaccination was incredibly smooth and hassle-free. The staff were exceptionally friendly, treating each patient with genuine warmth and professionalism throughout the entire process.
Anotte Q.
one year ago
Great!
Clean treatment, but bathroom needs work
Physiotherapy services were satisfactory. However, the restroom facilities require more frequent cleaning and upkeep.
Mummy A.
one year ago
Average!
Wasted morning at crowded vaccine clinic
Waited ages for my flu shot, appointment timing seems pointless with such a lengthy queue.
James M.
one year ago
Excellent!
Quick and painless doctor visit
Friendly personnel, swift service, and a painless experience - could you ask for anything more during a medical visit?
Sonya C.
one year ago
Excellent!
Quick and smooth covid shot today
Excellent vaccination center today. Quick queue and welcoming personnel.
Amy C.
one year ago
Average!
Friendly staff, but patchy communication at callowland
Getting vaccinated is straightforward for those with health risks, and I typically visit Callowland surgery. The front desk staff are consistently pleasant and welcoming. Nevertheless, there's a significant issue with the lack of consistent support when patients need to discuss their medical concerns with healthcare professionals.
Karen B.
one year ago
Excellent!
Weekend vaccines made simple
The medical professionals and personnel were exceptional in administering influenza and coronavirus vaccinations during the weekend. They were incredibly accommodating in scheduling a distinct appointment for my Covid vaccination, respecting my preference not to combine it with my flu shot. It's reassuring to encounter healthcare services that are straightforward and convenient to utilize 😊
Robin H.
one year ago
Excellent!
Quick and smooth jab at callowland
Superb handling of Covid-19 and Flu immunizations. Prompt scheduling, helpful reminders, and smooth check-in process. Very short wait times and courteous, competent staff during the consultation. This experience was at the Callowland medical center.
Jim P.
one year ago
Excellent!
Saturday morning vaccines went smoothly
My wife, who has limited mobility, and I received our Flu and Covid vaccinations this morning on Saturday, October 12th, 2024. The entire process was delightfully smooth and relaxed, thanks to the exceptional staff who assisted us. Heartfelt kudos to everyone involved - your compassionate and professional approach made the experience truly wonderful :-)
Terrence C.
one year ago
Excellent!
Staff went above and beyond today
Consistently courteous and accommodating, with a welcoming and supportive approach that makes every interaction pleasant.
Ellen P.
one year ago
Excellent!
Quick and painless vaccine visit
Received my influenza and coronavirus vaccinations this afternoon. The entire process was absolutely seamless. Quick, efficient, and perfectly timed.
Susan L.
one year ago
Excellent!
Quick and painless clinic visit
The immunization process for influenza and coronavirus was exceptionally well-managed. My wait time was minimal, and the healthcare professional demonstrated remarkable politeness and professionalism.
Ade B.
one year ago
Excellent!
Quick and painless vaccine visit
Vaccination experience at Callowland was excellent. Quick and seamless process with zero wait time, and the personnel were incredibly welcoming and supportive throughout.
Christian L.
one year ago
Excellent!
Smooth morning flu shot at clinic
Smooth and speedy process for getting my flu shot today.