Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive experiences with appointment access, particularly through triage systems that deliver rapid responses and same-day consultations. Reception staff courtesy and professional care are frequently praised, with patients noting welcoming environments and attentive listening during consultations. Vaccination services are consistently described as efficient and seamless, with minimal waiting times.

However, significant concerns emerge around waiting times and communication gaps. Multiple patients report extended delays without notification, leading to frustration and loss of confidence in the service. Appointment scheduling difficulties persist despite some positive triage experiences, with patients struggling to secure preferred time slots. Parking availability is a recurring issue, with complaints about inadequate facilities and enforcement practices affecting the patient experience.

Continuity of care presents another challenge, with patients noting frequent physician rotation that undermines ongoing relationships. Reception experience is inconsistent, with some staff praised for warmth and helpfulness while others are described as discourteous or unhelpful. These contrasting experiences suggest variable service standards across different interactions and locations within the practice.

Appointment

62.15 %
Average

Reception

58.47 %
Average

Cleanliness

75.42 %
Great

Care

71.89 %
Great

Respect

61.28 %
Average

Seen on time

59.63 %
Average

Filter

LL

Lawrence L. Google one year ago

Rating

Excellent!

Terrible parking nightmare for patients

The parking area is inadequate for two medical practices and a pharmacy. The staff responsible for billing during weekdays demonstrates a lack of compassion towards patients and appears solely focused on extracting maximum financial gain from vulnerable populations, including seniors and parents with sick children.

More Info
KS

Ken S. Google one year ago

Rating

Excellent!

Informative urology seminar with mr banks

Recently attended a digital workshop hosted by MVP, featuring a presentation by Mr Freddie Banks, a distinguished Urology Consultant. The medical practice's team demonstrated exceptional skill in coordinating this event, and Mr Banks delivered an outstanding talk. Sincere appreciation goes to all participants, as the session was incredibly educational and enlightening.

More Info
KM

Kevin M. Google one year ago

Rating

Great!

Vaccines with an attitude problem

My visit to manor view for flu and Covid vaccinations was mediocre at best, primarily due to an unpleasant interaction my wife encountered. A doctor she was unfamiliar with addressed her in a brusque manner, abruptly instructing her to sit down upon her arrival. Understandably irritated, my wife retorted that she was not a pet to be commanded in such a disrespectful way.

More Info
NT

Natasha T. Google one year ago

Rating

Excellent!

Quick weekend booking with zero wait

Excellent customer experience. Received a convenient SMS to schedule a weekend slot, with flexibility in booking date and time. The welcoming team saw me ahead of my scheduled appointment, which was a pleasant surprise.

More Info
AB

Andzelika B. Google one year ago

Rating

Excellent!

Caring doctors who really listen

The staff here truly attentive, carefully hearing out my worries and thoroughly discussing potential treatment approaches. They're diligent about monitoring my healing journey, which gives me complete confidence in their care.

More Info
AB

Anthony B. Google one year ago

Rating

Excellent!

Friendly staff made my morning better

Excellent

More Info
RM

Rita M. Google one year ago

Rating

Excellent!

Quick and painless flu shot today

My visit to MVP in Callowland for Flu and Covid vaccination was incredibly smooth and hassle-free. The staff were exceptionally friendly, treating each patient with genuine warmth and professionalism throughout the entire process.

More Info
AQ

Anotte Q. Google one year ago

Rating

Great!

Clean treatment, but bathroom needs work

Physiotherapy services were satisfactory. However, the restroom facilities require more frequent cleaning and upkeep.

More Info
MA

Mummy A. Google one year ago

Rating

Average!

Wasted morning at crowded vaccine clinic

Waited ages for my flu shot, appointment timing seems pointless with such a lengthy queue.

More Info
JM

James M. Google one year ago

Rating

Excellent!

Quick and painless doctor visit

Friendly personnel, swift service, and a painless experience - could you ask for anything more during a medical visit?

More Info
SC

Sonya C. Google one year ago

Rating

Excellent!

Quick and smooth covid shot today

Excellent vaccination center today. Quick queue and welcoming personnel.

More Info
AC

Amy C. Google one year ago

Rating

Average!

Friendly staff, but patchy communication at callowland

Getting vaccinated is straightforward for those with health risks, and I typically visit Callowland surgery. The front desk staff are consistently pleasant and welcoming. Nevertheless, there's a significant issue with the lack of consistent support when patients need to discuss their medical concerns with healthcare professionals.

More Info
KB

Karen B. Google one year ago

Rating

Excellent!

Weekend vaccines made simple

The medical professionals and personnel were exceptional in administering influenza and coronavirus vaccinations during the weekend. They were incredibly accommodating in scheduling a distinct appointment for my Covid vaccination, respecting my preference not to combine it with my flu shot. It's reassuring to encounter healthcare services that are straightforward and convenient to utilize 😊

More Info
RH

Robin H. Google one year ago

Rating

Excellent!

Quick and smooth jab at callowland

Superb handling of Covid-19 and Flu immunizations. Prompt scheduling, helpful reminders, and smooth check-in process. Very short wait times and courteous, competent staff during the consultation. This experience was at the Callowland medical center.

More Info
JP

Jim P. Google one year ago

Rating

Excellent!

Saturday morning vaccines went smoothly

My wife, who has limited mobility, and I received our Flu and Covid vaccinations this morning on Saturday, October 12th, 2024. The entire process was delightfully smooth and relaxed, thanks to the exceptional staff who assisted us. Heartfelt kudos to everyone involved - your compassionate and professional approach made the experience truly wonderful :-)

More Info
TC

Terrence C. Google one year ago

Rating

Excellent!

Staff went above and beyond today

Consistently courteous and accommodating, with a welcoming and supportive approach that makes every interaction pleasant.

More Info
EP

Ellen P. Google one year ago

Rating

Excellent!

Quick and painless vaccine visit

Received my influenza and coronavirus vaccinations this afternoon. The entire process was absolutely seamless. Quick, efficient, and perfectly timed.

More Info
SL

Susan L. Google one year ago

Rating

Excellent!

Quick and painless clinic visit

The immunization process for influenza and coronavirus was exceptionally well-managed. My wait time was minimal, and the healthcare professional demonstrated remarkable politeness and professionalism.

More Info
AB

Ade B. Google one year ago

Rating

Excellent!

Quick and painless vaccine visit

Vaccination experience at Callowland was excellent. Quick and seamless process with zero wait time, and the personnel were incredibly welcoming and supportive throughout.

More Info
CL

Christian L. Google one year ago

Rating

Excellent!

Smooth morning flu shot at clinic

Smooth and speedy process for getting my flu shot today.

More Info

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01923 247446
  • Bushey Health Centre London Road Bushey Hertfordshire WD23 2NN

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive experiences with appointment access, particularly through triage systems that deliver rapid responses and same-day consultations. Reception staff courtesy and professional care are frequently praised, with patients noting welcoming environments and attentive listening during consultations. Vaccination services are consistently described as efficient and seamless, with minimal waiting times.

However, significant concerns emerge around waiting times and communication gaps. Multiple patients report extended delays without notification, leading to frustration and loss of confidence in the service. Appointment scheduling difficulties persist despite some positive triage experiences, with patients struggling to secure preferred time slots. Parking availability is a recurring issue, with complaints about inadequate facilities and enforcement practices affecting the patient experience.

Continuity of care presents another challenge, with patients noting frequent physician rotation that undermines ongoing relationships. Reception experience is inconsistent, with some staff praised for warmth and helpfulness while others are described as discourteous or unhelpful. These contrasting experiences suggest variable service standards across different interactions and locations within the practice.

Appointment

62.15 %
Average

Reception

58.47 %
Average

Cleanliness

75.42 %
Great

Care

71.89 %
Great

Respect

61.28 %
Average

Seen on time

59.63 %
Average
Filter

Order By

Rating