Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive experiences with appointment access, particularly through triage systems that deliver rapid responses and same-day consultations. Reception staff courtesy and professional care are frequently praised, with patients noting welcoming environments and attentive listening during consultations. Vaccination services are consistently described as efficient and seamless, with minimal waiting times.

However, significant concerns emerge around waiting times and communication gaps. Multiple patients report extended delays without notification, leading to frustration and loss of confidence in the service. Appointment scheduling difficulties persist despite some positive triage experiences, with patients struggling to secure preferred time slots. Parking availability is a recurring issue, with complaints about inadequate facilities and enforcement practices affecting the patient experience.

Continuity of care presents another challenge, with patients noting frequent physician rotation that undermines ongoing relationships. Reception experience is inconsistent, with some staff praised for warmth and helpfulness while others are described as discourteous or unhelpful. These contrasting experiences suggest variable service standards across different interactions and locations within the practice.

Appointment

62.15 %
Average

Reception

58.47 %
Average

Cleanliness

75.42 %
Great

Care

71.89 %
Great

Respect

61.28 %
Average

Seen on time

59.63 %
Average

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CH

Carol H. Google one year ago

Rating

Excellent!

Quick and smooth vaccine stop

Received my flu and Covid vaccinations quickly, with zero waiting time and finished ahead of my scheduled slot!

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GC

Gerry C. Google one year ago

Rating

Excellent!

Quick and smooth vaccine rollout

Manor view Practice, London Road, Bushey, Hertfordshire. Highly streamlined and well-organized vaccination process for COVID and influenza in the current year.

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PL

Philip L. Google one year ago

Rating

Excellent!

Quick and painless flu shot

Received my influenza vaccination this morning. Quick process, taking just a short time. The clinic was streamlined and well-organized. Personnel were welcoming and pleasant. I'll definitely return for next season's immunization.

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RW

Rory W. Google one year ago

Rating

Excellent!

Smooth shot on a surprise visit

Got my Covid and flu shots today, and the process was incredibly seamless. Even though I showed up a day ahead of schedule, everything went perfectly without any complications!

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MG

Mark G. Google one year ago

Rating

Excellent!

Caring doctors helped me through chest pains

Exceptional medical care and compassionate healthcare professionals. The reception team is incredibly welcoming and warm. Dr. Luxmi Balachanran demonstrated remarkable empathy during my chest pain episode, truly embodying the highest standards of medical practice. Nurse Sharon Shek provides consistent, tender care for my elderly mother, attending to her weekly dressings with remarkable gentleness. The pharmacist Manesh is equally outstanding, offering excellent support in managing my diabetes.

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LH

Lisa H. Google one year ago

Rating

Excellent!

Dr Haji made me feel so comfortable

Edit 19/9 Today I consulted Dr Haji, who was truly exceptional. Compassionate, accessible, considerate, empathetic, and he instantly put me at ease. I am deeply appreciative and thankful for Dr Haji's wonderful care during our consultation today. Precious review … Manor View Practice is absolutely phenomenal. Whenever I submit their triage form (which I unfortunately must do frequently due to ongoing health issues), I receive a compassionate call from a caring physician within just a couple of hours, without exception. Given their massive patient load, I'm astonished at how they consistently deliver such remarkable service. While many people constantly criticize their GP practices, I feel incredibly fortunate to be their patient. The care they provided my late husband during his final months was extraordinary in every possible way. My sincere gratitude to MVP for their incredible responsiveness and professionalism.

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SC

S C. Google one year ago

Rating

Excellent!

Friendly physio put me at ease

An incredibly supportive and calming consultation with the physiotherapist that put my mind at ease and provided clear guidance.

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GF

Grahame F. Google one year ago

Rating

Excellent!

Quick care when I needed help

Absolutely top-notch care. After submitting my initial triage request, I was promptly contacted by phone and managed to secure a doctor's consultation in just a few hours. The entire medical team, from staff to physicians, was outstanding.

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SA

Sharon A. Google one year ago

Rating

Excellent!

Quick and caring surgery visit

Immaculately maintained medical facility. Personnel were extremely supportive in guiding me towards optimal healthcare options and services.

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AB

Angela B. Google one year ago

Rating

Bad!

Long wait and zero communication

The waiting times at Callowland have become completely unmanageable. While delays are sometimes unavoidable, the complete lack of communication with patients about extended wait times is utterly unacceptable. Upon inquiring at the front desk why I wasn't informed about a potential 45-minute to hour-long delay despite arriving punctually, I was met with an indifferent shrug from the receptionist. Another distressed mother who had also been waiting over an hour chimed in after overhearing my complaint. She too had received no information or updates. Frustrated and feeling disrespected, I departed after waiting more than 45 minutes without seeing the doctor. I am definitively transferring my entire family's medical care elsewhere, effective immediately. It's particularly disappointing after being a patient here for nearly five years.

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CS

Caroline S. Google one year ago

Rating

Excellent!

Caring doctors who truly listen

I have absolutely no complaints about this medical practice. Despite my complex health challenges, they consistently demonstrate unwavering support and go above and beyond to assist me. The level of care here is dramatically superior to my previous healthcare provider - it's an entirely different experience altogether! I wholeheartedly endorse and suggest them to anyone seeking compassionate, attentive medical care.

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SC

Silva C. Google 2 years ago

Rating

Bad!

Cold and impersonal staff treatment

Dehumanizing You're reduced to nothing more than a machine in their eyes

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EH

Elizabeth H. Google 2 years ago

Rating

Excellent!

My trusted gp surgery for two decades

This medical practice is absolutely outstanding. Having been a patient here for more than two decades, I can confidently say they are exceptional. Their Covid vaccine distribution was incredibly swift - they were among the most rapid to implement the rollout, and they continue to offer same-day appointments despite the immense pressure on the healthcare system. The process is wonderfully straightforward - just a simple form to complete, followed by a quick phone consultation to schedule your visit. The facility itself is spotlessly maintained and contemporary, with a warm and welcoming staff. The healthcare professionals are consistently comprehensive and attentive in their approach. I feel incredibly fortunate to have such an excellent doctors' surgery. Massive appreciation for this remarkable team. Thanks so much!

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AK

Anita K. Google 2 years ago

Rating

Excellent!

Caring doctors made my hospital stay better

A truly outstanding medical group, with top-notch doctors, compassionate nurses, and incredibly professional support personnel.

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JP

Jane P. Google 2 years ago

Rating

Bad!

Triage nightmare at my doctor's office

Getting a medical appointment seems like an insurmountable challenge! Recently, I completed the registration form and received a call scheduling an appointment, but upon arrival, I discovered it was with a nurse who couldn't provide the help I needed. This morning, I promptly submitted the triage form, only to miss their call which came at the end of the workday. Now I'm forced to restart the entire process! This level of inefficiency is completely unacceptable! I'm seriously considering switching to another healthcare provider.

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MA

Mo A. Google 2 years ago

Rating

Excellent!

Susan made my blood draw painless

Susan, the blood-drawing technician, was exceptionally warm and courteous.

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UD

Ursu D. Google 2 years ago

Rating

Bad!

Frustrating wait at callowland surgery

On June 6th, 2024, I attempted to schedule a consultation at Callowland Surgery in Watford due to severe digestive issues. The front desk staff was completely unhelpful and incompetent. It appears to be extremely challenging to secure a medical appointment with a physician.

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LH

Lee H. Google 2 years ago

Rating

Excellent!

Helpful physio after my surgery

Following my surgical procedure, I required physiotherapy, and Matthew Perry provided me with a comprehensive set of rehabilitation exercises that significantly aided my recovery. He was incredibly meticulous, carefully explaining each exercise to ensure I had complete comprehension. The online triage appointment booking process was straightforward and convenient. I'm truly grateful to Matthew, as his professional guidance has been instrumental in my healing journey.

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SC

Sarah C. Google 2 years ago

Rating

Bad!

Terrible healthcare with unhelpful doctors

Absolutely cannot endorse this practice. They consistently deny prescribed medication requests. The staff demonstrates incredibly unprofessional behavior. Communication attempts are consistently ignored. Patient experiences constant physician rotation, eliminating any sense of consistent medical care.

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TP

Tilly P. Google 2 years ago

Rating

Excellent!

Quick and helpful physio visit at manor view

I recently consulted with Dr. Perry at the Manor View physiotherapy clinic. The appointment started promptly, and I was seen without any delay. Dr. Perry was attentive and allowed me ample opportunity to discuss my health concerns in detail. He provided comprehensive and precise guidance on addressing my problem, ensuring I fully comprehended his recommendations. All of my queries were addressed thoroughly. The quality of service and professional care I received was truly exceptional.

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01923 247446
  • Bushey Health Centre London Road Bushey Hertfordshire WD23 2NN

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice. Many patients report positive experiences with appointment access, particularly through triage systems that deliver rapid responses and same-day consultations. Reception staff courtesy and professional care are frequently praised, with patients noting welcoming environments and attentive listening during consultations. Vaccination services are consistently described as efficient and seamless, with minimal waiting times.

However, significant concerns emerge around waiting times and communication gaps. Multiple patients report extended delays without notification, leading to frustration and loss of confidence in the service. Appointment scheduling difficulties persist despite some positive triage experiences, with patients struggling to secure preferred time slots. Parking availability is a recurring issue, with complaints about inadequate facilities and enforcement practices affecting the patient experience.

Continuity of care presents another challenge, with patients noting frequent physician rotation that undermines ongoing relationships. Reception experience is inconsistent, with some staff praised for warmth and helpfulness while others are described as discourteous or unhelpful. These contrasting experiences suggest variable service standards across different interactions and locations within the practice.

Appointment

62.15 %
Average

Reception

58.47 %
Average

Cleanliness

75.42 %
Great

Care

71.89 %
Great

Respect

61.28 %
Average

Seen on time

59.63 %
Average
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