Manor View Practice
Average! (82 reviews)
Average! (82 reviews)
Patient feedback reflects a mixed experience across the practice. Many patients report positive experiences with appointment access, particularly through triage systems that deliver rapid responses and same-day consultations. Reception staff courtesy and professional care are frequently praised, with patients noting welcoming environments and attentive listening during consultations. Vaccination services are consistently described as efficient and seamless, with minimal waiting times.
However, significant concerns emerge around waiting times and communication gaps. Multiple patients report extended delays without notification, leading to frustration and loss of confidence in the service. Appointment scheduling difficulties persist despite some positive triage experiences, with patients struggling to secure preferred time slots. Parking availability is a recurring issue, with complaints about inadequate facilities and enforcement practices affecting the patient experience.
Continuity of care presents another challenge, with patients noting frequent physician rotation that undermines ongoing relationships. Reception experience is inconsistent, with some staff praised for warmth and helpfulness while others are described as discourteous or unhelpful. These contrasting experiences suggest variable service standards across different interactions and locations within the practice.
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Patient feedback reflects a mixed experience across the practice. Many patients report positive experiences with appointment access, particularly through triage systems that deliver rapid responses and same-day consultations. Reception staff courtesy and professional care are frequently praised, with patients noting welcoming environments and attentive listening during consultations. Vaccination services are consistently described as efficient and seamless, with minimal waiting times.
However, significant concerns emerge around waiting times and communication gaps. Multiple patients report extended delays without notification, leading to frustration and loss of confidence in the service. Appointment scheduling difficulties persist despite some positive triage experiences, with patients struggling to secure preferred time slots. Parking availability is a recurring issue, with complaints about inadequate facilities and enforcement practices affecting the patient experience.
Continuity of care presents another challenge, with patients noting frequent physician rotation that undermines ongoing relationships. Reception experience is inconsistent, with some staff praised for warmth and helpfulness while others are described as discourteous or unhelpful. These contrasting experiences suggest variable service standards across different interactions and locations within the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Tibi A.
2 years ago
Bad!
Worst medical visit ever with zero help
There's no zero-star option, which is unfortunate. Honestly, I was reluctant to write this review, but the overwhelming frustration I experienced today is truly incomprehensible. You arrive seeking medical help with hope, and instead, you depart in an even more distressing state, compounded by the sense of complete futility since they provide absolutely no treatment whatsoever. A total waste of time visiting this clinic - STEER CLEAR.
Smile S.
2 years ago
Bad!
Parking nightmare with heartless attendant
Stay away at all costs! The parking attendant obstructs patient parking by positioning his vehicle(s) in spaces, leaving no room to park. Once your appointment time expires, he'll watch you frantically rush with a sick child, allowing mere seconds to check in, then immediately hit you with a £100 penalty. Steer clear of this location! The doctor berated me for leaving my 14-year-old alone in the reception area for two minutes. I'm absolutely appalled! Complaining is futile - you're given 14 days to pay the reduced fine, but they have 28 days to respond. A truly terrible establishment! I will never set foot here again!