Mansion House Surgery

Life-changing surgery with incredible compassionate care

This surgical experience has been absolutely top-notch. Every single staff member and physician demonstrated exceptional warmth and incredible assistance. My appointments here have been genuinely pleasant. I'm giving this a perfect score of five stars. I want to express my sincere gratitude to the entire team for their incredible support and care ❤️🤗

Incompetent staff and lost medical samples everywhere

My encounter with this medical procedure has been utterly appalling. Over the past two months, two separate urine tests have mysteriously vanished. The front desk staff display an incredibly dismissive attitude and seem to believe they possess medical expertise. They urgently require professional conduct training. It's incomprehensible how specimens can simply disappear without explanation. My partner suffered from food poisoning, and her sample also went unaccounted for. The fact that this has occurred three times to our family is completely unacceptable.

Frustrating healthcare booking system for older patients

I'm penning this review representing my senior parents who struggle with technology. Scheduling an appointment requires navigating an online system that's virtually impenetrable for older individuals. The alternative involves obtaining a physical form, which demands that someone who is unwell must physically travel to the medical center, complete the paperwork, and then wait for a response - the process is incredibly challenging and unnecessarily complicated. Why create such a convoluted system for something as simple as booking a medical appointment?

Terrible service causing serious health risks and stress

Mansion house surgery has blocked my ability to use triage on the NHS app, preventing me from communicating about my health concerns. This means when I have health issues next time, I won't be able to send messages about new or ongoing problems. I've had to take all my carbamazepine from the trays, reducing my dose by 200mg. On 22nd April 25, Mansion house surgery is completely unreasonable. I emailed my UCLH hospital consultant's secretary this morning, and my carer visited twice by 12:30pm. The pharmacy still hasn't received my lacasamine prescription, leaving me without medication for tonight and tomorrow. This could potentially cause triple seizures due to the 200mg dose being missed. The pharmacy instructed my carer to do a triage for an URGENT PRESCRIPTION. This happened a week or two ago. The surgery sent a text about seeing a doctor for slightly high blood pressure, but the patient access app hasn't worked for me in ages. I completed a form yesterday, but Mansion house hasn't registered me, so I won't be able to make appointments about my blood pressure. They haven't forwarded the email from my UCLH consultant about lacasamine, causing unnecessary stress when I only have limited tablets from my hospital pharmacy appointment. Mansion house could potentially trigger clusters of seizures. They're also not interested in seeing me about my arthritis. I experience constant pain in my hands and other areas, frequently dropping my tea cup. This surgery doesn't care about me; it seems they want me to die. A week ago, when my carers recorded 7 days of blood pressure readings, they were only focused on others - specifically a foreign lady and her baby seeing Dr. Ballinger and two other doctors and a nurse, after she spoke to reception about some running late.

Amazing service from a caring medical team

The staff consistently demonstrate exceptional professionalism and compassion. Their responsiveness is remarkable, whether returning calls or addressing concerns. I am thoroughly impressed with every single member of their administrative, reception, and medical personnel.

Frustrating healthcare experience with zero accessibility

Unable to complete the triage paperwork due to system capacity limitations at 8:05 AM Despite the facility being open, the process remains non-functional, and phone lines are equally unresponsive

Dangerous doctors putting patients health at risk

Complete mockery of a medical practice. I've repeatedly asked for my anti-psychotic medication four times this week, only to be repeatedly assured it would be ready, yet nothing has materialized. Moreover, last year they nearly caused my demise by leaving me in a state of constant vomiting for 8 months without conducting any proper investigation, ultimately forcing me to undergo emergency surgery. I regretfully must state that this is an absolute farce, and I strongly advise anyone to avoid them at all costs. For patients requiring consistent medication, they are absolutely unreliable. They'll say anything to placate you momentarily. Their conduct is offensive, repulsive, and utterly absurd.

Excellent care with minor communication hiccup

I'm updating my review after experiencing outstanding medical attention. Dr. Ballinger demonstrates high professional skill, complemented by Vince's exceptional technique in administering painless knee steroid injections and Paul's remarkable physiotherapy expertise. The nursing staff and reception team are professional and supportive. The sole drawback was the rigid approach of certain reception personnel when I urgently sought medical assistance last June after a serious fall, struggling with mobility due to a broken arm, brain lesion, and double vision, and needing dressing check support.

Exceptional care from compassionate medical professionals

Dr. Alison Deaville and the entire Mansion house team demonstrate exceptional professionalism. She epitomizes the classic, compassionate physician who truly listens to patients and dedicates herself to achieving the most favorable results. Her approach is genuinely patient-centered, and I wholeheartedly award her a perfect five-star rating.

Terrible service from unfriendly receptionist staff

We scheduled a 12:30 appointment with a friendly and accommodating receptionist. However, when we returned for a 3 PM appointment the same day, a different blonde-haired receptionist was incredibly unhelpful. She was argumentative with another patient and made the entire experience extremely unpleasant. Definitely the most disappointing interaction I've had. 15/12/2024

Efficient online triage system for patient services

Effective digital platform enabling patients to fill out preliminary health assessment questionnaires, facilitating various healthcare services including scheduling consultations, seeking medical guidance, and requesting medication refills.

Decades of consistent and compassionate healthcare service

Outstanding medical procedure, especially given the current challenges faced by general practice clinics. The triage system functions remarkably efficiently. Recently, I had a pressing health concern and obtained a response from a doctor in less than sixty minutes. I've been receiving care at this practice since relocating to Stone nearly four decades ago, and the quality has consistently been exceptional.

Great service with smooth online experience

I've visited multiple times now. The employees consistently demonstrate a welcoming and supportive attitude. Their digital registration process is also smooth and user-friendly.

Amazing care from incredible medical team

I'm puzzled by the negative reviews because my experiences have been consistently excellent. I've visited multiple times, and each visit has been flawless. The staff demonstrate remarkable friendliness and competence, always displaying exceptional attentiveness and professionalism. Without a doubt, this is the most outstanding general practice medical center I've encountered.

Excellent healthcare with compassionate and attentive staff

The intake process here is remarkably streamlined. Medical staff consistently demonstrate exceptional professionalism, taking time to attentively hear patients, provide clear explanations, and maintain a warm, approachable demeanor. I'm genuinely impressed with the quality of care.

Speedy and helpful medical support from doctor

Exceptional customer support Reached out at 10:35, and within half an hour, the physician contacted me to address my concerns with remarkable expertise and clarity

Brilliant doctors but reception needs serious help

3 stars because the medical professionals are exceptional and consistently top-notch. The persistent problem, spanning over ten years, lies with their front desk staff. One particular receptionist embodies the worst stereotypes of customer service, reminiscent of a character from a psychological drama. This individual is callous, uninformed, dismissive, and fundamentally unhelpful. They consistently refuse to assist, attempt to manipulate patients into accepting blame for issues, and create an utterly unpleasant interaction. While all other staff members are excellent, encountering this specific receptionist is like a frustrating lottery. Notably, when examining online reviews across platforms, every negative critique echoes the same fundamental complaints. Mere coincidence? Highly unlikely. Proceed with caution.

Terrible healthcare experience that left me frustrated

Perpetually struggling to track down prescriptions, dealing with incompetent physicians and medical personnel who are dismissive and belittling, not to mention the most unhelpful and uncomfortable reception team I've ever had the misfortune of interacting with. Steer clear of this place entirely, for the sake of both your physical and psychological health.

Frustrating healthcare maze leaves patient helpless and worried

I'm experiencing a vision-related issue that prevents me from completing the digital triage questionnaire, likely because the medical practice is currently closed for staff training. I'm experiencing significant discomfort but cannot visit the emergency room. I attempted to use the 111 online service, which was reportedly overwhelmed, and they advised me to contact my surgery. But how? I'm becoming increasingly frustrated by the persistent lack of meaningful assistance, with the only suggestion being to fill out an online form - which I'm physically unable to do!

Great service from a caring medical team

I've been a patient at Mansion House surgery for approximately two years since relocating to this area. I must emphasize how streamlined their operations are and how impressive their digital triage process functions. The staff at Mansion House are not just competent, but in my interactions consistently courteous and highly professional. I want to extend particular recognition to Karen, who recently handled a medication issue I was experiencing that had become stuck in administrative channels. Her proactive approach in addressing the problem and maintaining clear communication was exceptional. I cannot praise her performance highly enough.