Mansion House Surgery

Worst medical care ever money can buy

This medical practice shows complete disregard for patient welfare, treating individuals as mere financial transactions. Their online triage system is a nightmare, effectively preventing patients from securing appointments. They frequently discourage phone contact and when you finally manage to connect with someone, you're redirected to an online system that schedules appointments weeks away at utterly inconvenient times. The facility's approach is potentially life-threatening. Once you miraculously obtain an appointment, expect to be processed like an anonymous statistic. Any attempt to discuss additional health concerns beyond your initial booking is swiftly dismissed. These physicians appear more concerned with maximizing efficiency and revenue than fulfilling their medical responsibilities. During my visit for a blood pressure check, I also wanted to discuss a concerning lump I'd discovered. Despite being a considerate patient who rarely seeks medical attention, I was abruptly dismissed after precisely ten minutes, without any meaningful examination or discussion of my additional health worry. In my view, such unprofessional and potentially dangerous medical practice warrants serious professional disciplinary action.

Frustrating service and scheduling at this clinic

Scheduling can be challenging, and I've encountered additional problems with this service as well.

Terrible healthcare experience with missing medical records

Utterly appalling customer service, sent for an MRI scan, and the imaging unit claims they dispatched the findings a month prior. Mansion house staff appear clueless about the whereabouts of these results. They're either totally inept or deliberately withholding information. I've switched healthcare providers, and I strongly advise others to steer well clear of this organization.

Compassionate healthcare with top-notch professional service

I'm thoroughly impressed with this general practice. Every staff member, from the front desk to the administrative team, clinical nurses, and physicians, demonstrates remarkable professionalism, helpfulness, and genuine compassion. The medical guidance is top-notch, and the overall service quality is exceptional. They've embraced contemporary communication methods, utilizing digital platforms and mobile technologies brilliantly for seamless patient interaction and follow-up.

Nightmare surgery with terrible triage and communication

To speak candidly and directly, I have encountered substantial challenges with medical practices across the region. However, my interactions with this particular surgery have been nothing short of HORRIFIC. Upon initially registering, I attempted to secure a face-to-face consultation with any physician to discuss medication management. In sheer frustration, I even resorted to paying privately for a consultation. Subsequently, additional complications with Mansion House have emerged. Never before have I experienced such difficulty scheduling a GP appointment. Their triage process is unnecessarily complex and inefficient. It begins with an intrusive interrogation by a receptionist regarding the reason for seeking medical attention (with only one displaying any semblance of compassion). I question the logic of divulging confidential medical information to an untrained administrative staff member. After enduring the receptionist's screening, you might—if fortunate—have your request reviewed by a clinician, who holds absolute power in determining the appointment's necessity. Throughout this process, no one genuinely considers you holistically, particularly challenging for patients with complex medical histories. I've reviewed my medical records, and the documented comments are deeply troubling. What makes this surgery believe their system surpasses the traditional method of simply calling at designated morning or afternoon times—a approach used by most practices, albeit imperfect, but functional? Furthermore, their repeat prescription process is fundamentally flawed, failing to ensure patients receive required medications efficiently and reliably. Legally, everyone must register with a GP, especially in areas with limited healthcare options. Current NHS guidelines essentially trap patients within potentially inadequate healthcare systems, compromising individual well-being and creating additional stress for those managing complex, life-limiting conditions. This surgery represents an uncomfortable and impractical healthcare environment, a consequence of the postcode lottery determining patient healthcare choices.

Terrible customer service ruins medical experience

The personnel at this surgical center demonstrate an appalling lack of compassion, consistently displaying an unwillingness to assist patients. Scheduling an appointment seems virtually impossible, which is truly unacceptable.

Quick and efficient travel vaccination service

I submitted my travel vaccination triage request and received the link promptly within an hour. After completing the form, I was informed about the required vaccinations within a couple of days. When I phoned the surgery, my call was answered quickly, and I successfully scheduled an appointment, all accomplished within the same week. The staff consistently demonstrate excellent courtesy and professionalism.

Exceptional customer support exceeds all expectations

Exceptional customer support

Quick and helpful medical support saves the day

I unexpectedly found myself without my prescription today. The medical practice resolved the issue by mid-afternoon with complete ease. I was initially anxious about potential complications, but they were incredibly helpful. The whole process was seamless and stress-free. Much appreciation.

Sneaky parking system catches unsuspecting driver off guard

Be cautious in the parking area - if you don't register properly in their system, you'll be slapped with a hefty £60 penalty. My wife was confident she had made a booking, but there's absolutely no way to verify it. The charge is completely unreasonable.

Quick and efficient medical service

Supportive Addressed promptly upon initial assessment

Terrible physiotherapist dismisses patient's chronic pain

My elderly mother has been enduring persistent back and knee discomfort for years, with obvious underlying medical concerns. She consulted Russell Shill, a First Contact Physiotherapist, who dismissively claimed her pain was psychological and that treating her would be too expensive for the NHS. This is absolutely unacceptable - we contribute our taxes precisely to ensure healthcare support when needed. The fact she was essentially brushed aside and told to contact a physiotherapy helpline, which she has previously done without any pain relief, is completely inappropriate and demonstrates a shocking lack of professional care and compassion.

Dangerous gp manipulates medical records avoid

Unfortunately, this surgery lives up to the negative reputation others have described. I'm deeply disappointed to share this critical review, but it's crucial to highlight the potential risks. Mrs. Hannah Whiteley, currently employed at the surgery, appears to pose a serious threat to patient safety. My husband and I are absolutely outraged after receiving a phone call from her. Upon reviewing her consultation notes, we discovered she has documented completely fabricated information on my husband's medical record. Her actions are shockingly unprofessional. She has recorded statements he never made, demonstrating a disturbing tendency to draw her own unsubstantiated conclusions. My husband explained that he experiences daily back pain, which his current medication helps manage. He also mentioned long-standing headaches - a condition predating his current medication that would have been evident had she bothered to review his medical history. Despite this, she wrote that he "suffers headaches if he does not take this medication" and accused him of medication addiction, suggesting he needs to be weaned off. This is absolutely unacceptable! Furthermore, she demonstrates a complete inability to listen, consistently talking over patients and forming her own narrative. This GP is likely to create significant problems for the surgery. We will be filing a formal complaint, and I strongly advise against anyone consulting her. Dr. Ballinger remains the only compassionate, attentive physician at Mansion House Surgery. (Previously, I praised Mansion House Surgery and Stone Pharmacy, but as of 21/09/2023, our perspective has dramatically changed due to this staff member.) Initially, we were thoroughly impressed with the practice after moving to the area. We found both the surgery and pharmacy incredibly supportive, responsive, and compassionate. Unlike my usual approach, I felt compelled to share our positive experience to encourage others to register. Their prompt attention, especially for urgent matters, was remarkable. We enthusiastically recommended their services to anyone seeking a reliable healthcare provider.

Friendly staff but crazy wait times

Friendly staff However, overwhelmingly swamped

Great care and compassion at local surgery

Recently switched to this medical practice and was initially apprehensive due to online feedback. However, the reception staff have been incredibly welcoming and friendly. I consulted with Dr. Ediat, who was exceptional. She attentively heard my concerns, carefully evaluated my circumstances, provided thoughtful recommendations, and clearly explained the next steps. I'm truly grateful for such a positive experience.

Exceptional healthcare with compassionate and dedicated staff

Throughout our nearly two-year relationship with this medical practice, we've been continually amazed by the staff's commitment and enthusiasm in delivering exceptional care, always maintaining a positive attitude despite the current difficult circumstances. Their approach is truly commendable, and we wholeheartedly endorse their services.

Terrible medical practice with zero patient support

Terrible customer experience. Impossible to schedule a consultation when required, and they flatly rejected completing a medical document for a firearm permit, instead directing me to a third-party service that demands £90 and essentially seeks the identical information from their office.

Exceptional service from a caring healthcare professional

I want to express my gratitude to the incredibly supportive receptionist Kate, who truly went above and beyond to assist me in identifying my drug allergies. Her exceptional help is deeply appreciated, and I'd like to say thank you once more.

Disappointing medical device for neurodiversity needs

Not appropriate for individuals with neurodevelopmental differences

Terrible customer service that wastes your time

Stuck in the queue at position 3 for nearly an hour without any progress, I eventually abandoned my call, suspecting this was precisely their intention. The entire experience was a complete disaster.