Marfleet Group Practice

Daughter's Health Suffered from Terrible Clinic

Absolutely the most incompetent medical practice imaginable! The front desk staff are utterly worthless beyond description. Calling at 8am yields no appointments, then calling back at 1pm reveals the same frustrating result - week after week, month after month. Due to their complete failure to provide timely care, my daughter has now been hospitalized and requires blood transfusions. They constantly redirect patients to walk-in centers and emergency rooms instead of providing proper medical attention. I strongly caution anyone against attempting to receive care here - you'd have better luck encountering a submarine on land than securing an appointment. Every single staff member deserves termination, and the entire facility should be torn down. They are not just ineffective, but incredibly discourteous and unprofessional. Avoid at all costs!

Lucy ANP Helped Me Recover Fast

Exceptional assistance Over the past three weeks, I've been battling a stubborn respiratory infection, continuing to work despite feeling quite depleted - I reached out to the medical practice, utilized their callback service to schedule an appointment, and a remarkably competent receptionist quickly arranged a consultation with Lucy ANP for the following morning. Lucy was attentive to my symptoms and worries, conducted a thorough examination, and prescribed antibiotics. I'm optimistic these medications will help me recover and return to full health. I have absolutely no criticism of the care and support provided by my general practice. MUCH APPRECIATION

Wasted Trip, No Help for My Chronic Pain

I long for a zero-star rating option. My pain went unaddressed, with no rehabilitation exercises or physical therapy offered. The physiotherapist promised to send a link, which never materialized. It's incredibly aggravating to navigate a complex two-bus journey, only to potentially receive a digital communication. Having endured this pain for more than twelve months, this encounter has completely disappointed me.

Endless Waiting and Frustrating Phone Lines

Scheduling an appointment here is a constant struggle. Phone calls often result in endless waiting, with hold times stretching to an hour or more during morning hours. The practice seems to have unpredictable operating hours, though they do attempt to notify patients via text messages. Most frustratingly, I've been awaiting a critical referral for well over twelve months with no resolution in sight.

Long Wait at 8am Callback

Called at the business's start time and was informed I'm 20th in line for an appointment. This marks the second instance where I'll likely fail to secure a booking. I'm puzzled how these 20 people managed to get ahead of me in the queue.

Endless Calls, Zero Help at NHS Desk

Completely ineffective service that makes you ring up at 8am after already attempting to contact them at 8am, enduring a wait of over 60 minutes, only to be instructed to call back at the same time. An absolute waste of National Health Service resources and my valuable time.

No Appointments for My Sick Baby

Every single time I try to book an early appointment or call ahead, they consistently claim no slots are available! My 5-month-old is battling Bronchiolitis and suffering terribly with her cough, and despite emphasizing it's a baby who urgently needs medical attention, they repeatedly insist they have no openings. They either state no appointments are left or suggest I travel to a distant walk-in centre or the emergency room. My baby was struggling so severely that we ultimately had to visit A&E after waiting days for an appointment. The hospital doctor diagnosed her with bronchiolitis and recommended a follow-up with our GP. However, we can't schedule this because they perpetually claim no appointments are accessible! I've become so desperate that I'm now taking my baby to see a pharmacist daily, but they keep directing me back to the doctors! I desperately need a comprehensive medical examination for my sick infant.

Doctors Here Are Dishonest and Unprofessional

Awful medical center with general practitioners who are dishonest and display significant interpersonal issues. I'll refrain from specifics, but those familiar with this facility will understand exactly what I'm referring to. Numerous errors have occurred with medication prescriptions. The catalog of problems is extensive, so I'll conclude my remarks here. Most additional concerns are already documented in other patients' critical reviews of this practice.

Prescription Nightmare at Local Health Center

I'm absolutely frustrated with the repeated prescription errors between my local pharmacy and medical practitioners. They've managed to botch my repeat prescription not just once, but three times in a row - that's a full quarter of a year! I'm so overwhelmed and upset that I'm on the verge of tears.

Endless Waiting and No Appointments Available

The wait times for appointments are absolutely ridiculous. Starting at 8am and being 22nd in line makes getting seen virtually impossible. I tried going in person before 1pm to schedule an appointment, only to find out all 6 available slots were already taken. I'm seriously considering switching to a different, more dependable healthcare provider. A few days ago, I was 29th in the queue, and another day I was 21st. There's simply no way to secure an appointment, regardless of the day or time you attempt to call. This is becoming incredibly frustrating and unacceptable.

Frustrating customer service after endless hold time

After being stuck on hold for almost an hour, only to be disconnected, I recognize that issues can arise, but the least they could have done was call me back so I wouldn't have to wait again. Absolutely unacceptable.

Quick and Smooth Check-In Process

Scheduling requires pre-booking. They provide a convenient callback option. The facility is well-maintained and features a self-service check-in process.

Waiting patiently in the parking lot

04/05/2023 My spouse is scheduled for a consultation at the weight management center. Since my presence isn't required, I'm waiting in the vehicle, occupying myself with my mobile device.

Waited Way Too Long at Midtown Location

Waited an eternity, service was painfully slow. Felt like time stood still while trying to get help. Not impressed with how long everything took.

Nightmare Getting a Doctor's Appointment Here

Scheduling an appointment here is a complete nightmare. They consistently dismiss your concerns and provide no meaningful assistance. This becomes especially frustrating when you have a sick child who urgently requires antibiotic medication. The level of care is so poor that I'm seriously considering finding a new medical practice.

My Go-To Doctor in Town

Dr. Weir is absolutely exceptional - he's the sole physician I trust and will continue to visit for all my medical needs.

Cozy Cafe with Friendly Vibes

A cozy and inviting atmosphere that makes you feel right at home

Prescription Nightmare at Local Doctor's Surgery

Completely unacceptable medical practice at this clinic. I've made two trips to the pharmacy for my daughter's medication. The second visit came after calling ahead to confirm its availability, only to be informed that no prescription existed, despite being told the previous day it would be processed. My interaction with one of the physicians was incredibly unprofessional and lacking any compassion. I am absolutely determined to change healthcare providers as quickly as I can. This entire facility desperately needs a serious reality check. I've never encountered such shocking disrespect in a healthcare setting before.

Nightmare Getting a Doctor's Appointment Here

Getting a doctor's appointment here is absolutely ridiculous. You'll waste at least an hour on hold, only to be told they're completely booked and to try calling back later. Even when they claim to have openings, it's always a week out, and they schedule a vague phone consultation without specifying an exact time, guaranteeing you'll probably miss it anyway. I've had two experiences at this practice, and both times the doctors were over 20 minutes late with zero acknowledgment or apology. During one consultation, the doctor was so disinterested that they didn't even bother asking about my symptoms or medical concerns - clearly, they couldn't care less about patient care.

Endless Wait Just to Book a Doctor's Appointment

Attempted to schedule an appointment but encountered persistent difficulties. Today, after spending 20 minutes on hold, I pressed 0 for a callback and was second in line. When the callback came, I endured another 25-minute wait, which was absolutely unacceptable. With only a 40-minute meal break, I'll be late returning to work. The receptionist was pleasant and helpful, but the booking system is utterly terrible. It's no surprise that medical issues are being overlooked when patients become so frustrated that they simply abandon their efforts to connect with healthcare providers.