Marfleet Group Practice

Desperate for Help at Marfleet Clinic

I'm advocating for my wife, who is experiencing deliberate obstacles to receiving medical assistance from a physician at Marfleet. The situation was so dire that we were compelled to seek a private consultation and scan to progress her care, which raised serious concerns about her treatment. This doctor refuses to acknowledge the recommendations until personally speaking with my wife, demonstrating nothing but empty conversation. My wife is utterly distraught, enduring persistent pain. The initial diagnosis was incorrect, and all we've encountered is endless discussion without any meaningful intervention. Nine weeks have passed, accompanied by numerous medications. How can any medical professional disregard both a consultant's recommendations and patient advocacy groups? This is absolutely not a standard medical situation.

Terrible healthcare that could harm patients

This review reflects the perspective of a trusted acquaintance. Scheduling is non-existent Calls go unanswered Roughly 90% of the front desk personnel are incredibly discourteous and completely disregard patient concerns. The pharmacy operation is in total disarray, with frequent medication errors and excruciatingly long wait periods. If you value your personal well-being, I strongly advise seeking medical care elsewhere, as this facility could potentially endanger your life. My friend would emphatically award this practice a rating of zero stars.

Quick and Efficient Care at Clinic

Never experienced significant delays when waiting to see medical staff at this facility

Long Wait, But Staff Were Nice

Welcoming and quick service...assuming you can successfully make contact by phone. They could definitely benefit from hiring additional front desk personnel.

Rude Reception Ruined My Doctor's Visit

Subpar medical facility with significant shortcomings. While the GPS doctors like Dr Magrabi and Dr Hussain are commendable, the reception staff are absolutely terrible. They desperately require customer service training, particularly a staff member named Karen who displays an incredibly rude demeanor. When I attempted to schedule an appointment for my illness, she prematurely lectured me about self-certification without even hearing my complete medical context. The front desk personnel clearly need comprehensive training in professional communication and patient interaction, especially those who seem to believe they possess medical expertise beyond their actual role.

Receptionist Mixup at the Doctor's Office

I arrived for my scheduled appointment, only to discover at the front desk that it was cancelled because the doctor was unwell (which I understood). The receptionist claimed they couldn't contact me due to missing contact information. When I pointed out that I had previously provided my mobile number, she checked the computer and proceeded to read my exact phone number back to me. So, apparently, they did have my contact details all along! The level of inconsistency and poor communication was absolutely mind-boggling!

Quick and Professional Medical Check in Madeira

Completed my ENG1 medical examination at this facility. Coordinated the appointment while aboard a vessel in Madeira, and they were one of the rare clinics responsive to phone inquiries in the UK. The environment was spotless, the staff welcoming, and the service streamlined. Absolutely top-notch establishment.

Quick lunch that did the job

The service was adequate and swift.

Frustrating wait times at this clinic

Would not suggest this medical practice Front desk personnel lack courtesy Emergency slots are extremely limited, only available at 8am or 1pm Impossible to reach staff by phone when attempting to secure an urgent appointment

Impossible to Book an Appointment at 8am

This establishment is utterly ridiculous. I attempted to schedule an appointment for my back issue at 8 AM, and after 30 minutes of futile attempts, I gave up and decided to visit the clinic in person. Before entering, I tried calling the appointment line while standing right at the entrance, only to discover that no phone was ringing and the reception staff weren't even on a call - absolutely absurd. To make matters worse, I was informed that no appointments were available until the following day.