Marine Medical Group

Impossible to book an appointment here

This practice appears to have significant issues with accessibility and service quality. Obtaining an appointment is extremely difficult, and there seems to be a lack of willingness to provide assistance. There are concerns about the qualifications of some clinical staff members and questions about whether their credentials meet appropriate standards. The reception team's approach to patient interactions and appointment scheduling leaves much to be desired, with a general lack of professionalism in how patients are treated. Overall, the experience suggests the practice is poorly run and falls well short of acceptable standards.

Friendly reception made booking straightforward

Outstanding practice with a wonderful team. This is the finest healthcare experience I've encountered.

Receptionist didn't help with my prescription request

I attended the practice yesterday morning to request a repeat prescription. During my interaction with a receptionist at the front desk, I felt that I was not treated with the care and respect I would have expected. As someone with significant communication needs, I found that the support I received was inadequate. I believe that receptionists have an important responsibility to assist all patients with patience and consideration, and in this instance, I did not feel this standard was met.

Friendly staff made switching practices worthwhile

Absolutely the best service from all staff at this practice. Best decision I made to switch here from my previous provider.

Missed appointments and poor follow-through lately

Things seem to have deteriorated recently. Blood tests have been overlooked and necessary referrals haven't been processed. When a family member had a health concern, they were advised to contact 111 due to lack of available appointments. The 111 service indicated they had arranged a telephone consultation with the surgery for that same day, but the call never came through. This resulted in having to follow up independently and attend an alternative walk-in centre instead. The overall standard of care appears to have declined noticeably over the past couple of years. Appointment availability remains a significant challenge. The practice would likely benefit from additional clinical staff to help address these issues.

Felt genuinely listened to during phone call

I recently had a telephone consultation and felt that my concerns were listened to and acknowledged.

Reception and doctors made me feel genuinely heard

I felt compelled to share some feedback because I wanted the entire team at the medical practice in Blyth — including all clinical and administrative staff — to understand how valued they are. I became a patient at this practice two years ago. Initially, I was hesitant about engaging with them due to disappointing encounters at my previous surgery. For quite some time, I actually chose to seek medical care abroad rather than access services locally. That said, my experience with this practice has been genuinely outstanding. The clinical staff and team members are warm, compassionate, considerate, and consistently invest time in communicating clearly. They provide guidance in a respectful manner, and they approach their work with genuine care and professionalism. Every person on the team, whether in administrative or clinical roles, merits acknowledgment. I am truly grateful, and I want them to recognise how much their efforts mean to me.

Friendly staff made me feel welcome

I have consistently had a positive experience at this practice and find the team to be welcoming and courteous. The clinicians are approachable and provide helpful support.

Reception staff pleasant but prescribing practices deeply concerning

STEER CLEAR 1. They suggest your medical concerns may not be physical in nature. (Note: I have since received a private diagnosis for a significant health condition) 2. They remove medications from repeat prescriptions without warning. I've needed to escalate this issue twice now. 3. They decline to prescribe medication for a child who qualifies for free prescriptions, suggesting over-the-counter alternatives are more cost-effective instead. 4. They similarly avoid issuing prescriptions for patients who are exempt from prescription charges. 5. Their clinical guidance is disappointing and raises questions about professional standards. I have seen four different practitioners throughout my life and this experience has been particularly poor. It hardly seems worthwhile having a GP at all. The reception team are pleasant and helpful.

Impossible to book an appointment while working

I have been attempting to secure a follow-up appointment for three weeks. Each time I contact the practice, I am directed to call at a specific time on a particular day the following week. However, when I call at that time, the available slots have already been taken. This cycle continues with the same instruction repeated. The appointment system appears to disadvantage those with work commitments, as the booking window seems incompatible with standard working hours.

Quick email response solved my problem

What wonderful staff members. I experienced an issue and reached out via email, and remarkably my concern was resolved in just over an hour. A couple of phone conversations later and the matter was completely sorted. I'm genuinely grateful for the swift assistance.

Felt genuinely listened to during appointments

I have recently received excellent service from the clinical team at the practice. The staff demonstrated outstanding professionalism and I have no complaints about the care provided.

Reception team made booking through the app easy

I'm recently registered at the practice having relocated to the area at the end of last year. I'm very impressed with the service I've received so far from the very friendly reception team, some excellent advice from a clinician and a very thorough annual health review from a very friendly and professional member of the clinical team. I have used the NHS App for all contact so far and have found it extremely easy to navigate and that my different queries were dealt with in a timescale I would expect for each - urgent matters treated quickly and routine appointments booked in advance. Excellent, thank you, well done to the team.

Reception staff friendly and helpful throughout

This practice has consistently provided me with excellent care. The front desk team have always been welcoming and supportive, and the clinical staff have demonstrated both expertise and compassion. The main area for improvement would be streamlining the telephone system, as having separate numbers for different services could be consolidated. An automated option for prescription requests might also enhance the overall service experience.

Rushed appointments in an outdated surgery

The practice doesn't provide an excellent experience, as appointments feel rushed and the approach seems somewhat outdated.

Reception staff weren't polite or helpful

This practice provides poor quality care. The clinician I saw appeared to lack competence in interpreting imaging scans and admitted unfamiliarity with certain diagnostic procedures. I was initially told my respiratory health was satisfactory, yet was then referred to a specialist who identified a serious condition that should have been caught earlier. The reception staff were also unhelpful and discourteous throughout my visits. I would not recommend this practice to others.

Friendly staff who actually listen to you

The team here were approachable and supportive, making for a positive experience. I would suggest this practice to anyone seeking a GP surgery.

Switched practices and couldn't be happier

I relocated and transferred my registration to a different practice. I frequently find myself praising my current medical centre when speaking with friends and family about their healthcare experiences. Every matter I have brought to the practice has been handled quickly and with professionalism. I would certainly recommend this practice to others.

Friendly reception made the visit pleasant

Great experience 👍

Staff were helpful and easy to deal with

I have consistently had positive interactions with the team at this practice.